General information about Walkme
WalkMe is a cloud-based, interactive guidance and engagement platform designed to simplify the user experience. It provides step-by-step guidance, making it easier for users to navigate through complex software and websites.
WalkMe uses artificial intelligence to predict user needs, offering real-time support. It's ideal for training purposes, onboarding new employees, or helping customers self-serve.
WalkMe is adaptable across multiple platforms including websites, apps, and various systems. Its key features include analytics for tracking user behavior, automation of repetitive tasks, and customization of user paths.
WalkMe enhances productivity by reducing the need for extensive training or technical support.
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See alternatives to Walkme like Intercom or Hotjar.What is Walkme used for?
WalkMe is a valuable tool for small businesses looking to improve their efficiency and productivity. It guides users through complex software processes, thereby reducing the time and resources spent on training. For example, a new employee could be guided through the process of using a complex accounting software, thus minimizing errors and speeding up onboarding. Moreover, WalkMe uses AI to anticipate user needs, providing real-time support. It also provides valuable insights into user behavior, helping businesses optimize their processes.Walkme features
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Cloud-based Platform
WalkMe is a cloud-based platform, allowing for easy access and updates from any location with internet access -
Interactive Guidance
The software provides step-by-step guidance to simplify user experience and navigation through complex software or websites -
Artificial Intelligence
WalkMe uses AI to predict user needs, offering real-time support and enhancing productivity -
Cross-Platform Adaptability
WalkMe is adaptable across multiple platforms including websites, apps, and various systems, making it versatile for different user needs -
Analytics and Automation
Key features of WalkMe include analytics for tracking user behavior and automation of repetitive tasks, reducing the need for extensive training or technical support.
3 Walkme reviews
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Janice Smith
WalkMe: An Invaluable Tool for Daily Operations
I've found WalkMe to be an invaluable tool in my day-to-day operations
April 20, 2024
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Anna Johnson
Powerful Digital Adoption Solution with WalkMe
I find WalkMe to be an extremely useful tool for customer self-onboarding. It has greatly sped up our onboarding process for new customers, allowing our Customer Success team to concentrate on renewals and expansions with our existing clients. WalkMe provides a plethora of features, enabling us to create walkthroughs and other types of dynamic user education. I especially value its ease of integration with external content like videos, help desk articles, and webpages into our custom walkthroughs. One of the standout features of WalkMe is its ability to let our Customer Success and UX teams execute detailed user education without the need for extensive involvement from our engineering team. In my experience, user education often takes a backseat to new feature development and bug fixes. With WalkMe, we can swiftly implement changes without the need to involve the entire company. However, WalkMe is a comprehensive platform and mastering all its functionalities can be time-consuming. Unless you're skilled in JavaScript and CSS, you might find it challenging to get the jQuery selectors.
April 16, 2024
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Aaron Jones
Timely Performance Support with WalkMe
The customer support and sales team at WalkMe have been excellent in helping me understand the potential benefits of the software. I'm currently considering a pilot program, which I'm hopeful about, as I believe it could lead to widespread use across the enterprise. I particularly appreciate two aspects of WalkMe. First, its overall mission of enhancing user experience and providing guidance when needed. Second, its ease of use for non-technical individuals like myself to create any type of WalkMe function. However, I found it more suitable for form-based applications than complex non-linear ones. Some applications we wanted to use it for were too intricate for beginner authors to significantly impact the end users. I value the vendor's response and their commitment to providing resources and templates to maximize the use of their platform. I'm excited about the potential of working with WalkMe to address our digital adoption challenges.
April 14, 2024
Walkme: Pros & Cons
Pros
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User-friendly interface: WalkMe offers an intuitive and easy-to-use platform, making it accessible for individuals with varying levels of technical skills
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Onboarding and Training: WalkMe provides interactive guides and prompts that can effectively train users on how to use a new software or system, reducing the need for extensive training sessions
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Increased productivity: By providing step-by-step guidance, WalkMe can help users navigate complex processes more efficiently, thereby increasing productivity.
Cons
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High cost: WalkMe's pricing can be prohibitive for small businesses or startups
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Complexity: The software has a steep learning curve and can be difficult to use without proper training
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Limited customization: While WalkMe offers a range of features, there may be limitations in terms of customization and flexibility.
Why is Walkme better than other Customer Experience software?
Walkme has more options than Pendo: 85 vs 80
Walkme is more versatile than Heap: 85 vs 59
Walkme has more options than Hotjar: 85 vs 79
Walkme is better at number of features than Lemon learning: 85 vs 52
