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Trustmary Reviews
4.7 (6 reviews)

Trustmary is a software designed to assist businesses in collecting, managing, and showcasing customer reviews and testimonials. It automates the feedback gathering process, simplifying the task of building credibility and trust with consumers. Additionally, Trustmary offers analytics to evaluate the influence of these testimonials on business performance. This tool is essential for businesses aiming to improve their reputation and customer relations.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Trustmary?
  • 04How Trustmary compare to similar software?
  • 05Who is Trustmary best for according to our reviewers?
  • 06Trustmary Reviews

Pros from reviewers

  • Enhanced Service Reliability: By collecting essential data from customer satisfaction surveys, Trustmary allows businesses to improve the reliability of their services based on publicly given recommendations

  • Ease of Use: Trustmary's user-friendly interface and straightforward operation make it easy for users to collect and analyze customer satisfaction data

  • Integration with Websites: Trustmary provides the ability to easily integrate preferred customer recommendations onto a business's website, thereby enhancing its credibility and potentially boosting sales

  • Intelligent Survey Sending Feature: Trustmary impresses with its smart survey sending feature, which simplifies the process of measuring Net Promoter Score (NPS) and conducting annual customer surveys

  • Responsive Customer Service: Trustmary's customer service is readily available to assist users with any issues, and the team actively listens to feedback to constantly improve the product.

Cons from reviewers

  • Difficulty accessing some features: Some users have found some features hard to access and some surveys unclear, which can lead to confusion and inefficiency.

  • Limited customization options: Some users have expressed a desire for more customization options to better tailor the software to their specific needs

  • Limited reporting capabilities: Some users have found the reporting features to be lacking, especially when analyzing longer surveys and importing data from Excel

  • High cost: Some users have found Trustmary to be somewhat pricey, which can be a barrier for businesses with a tight budget

  • Slow initial setup: Some users have reported that the initial setup process was slow and even stopped working at one point, causing delays and inconvenience

Main features

Starting Price

N/A

Free Plan

No

Integration Capabilities

Analytics and Reports

User-friendly Interface

Video testimonial collection

Automated survey dispatch

What is Trustmary?

Trustmary is a user-friendly software that aids businesses in collecting, managing, and displaying customer reviews and testimonials. It uses automation to simplify feedback collection, allowing businesses to enhance their services based on real-time insights. Trustmary also helps businesses highlight positive customer experiences on their websites and social media, improving their online reputation. Features include automated email campaigns, testimonial collection, video testimonials, and review management. It also offers analytics tools for tracking customer satisfaction and identifying improvement areas. Trustmary is suitable for all business sizes across various industries aiming to increase customer trust and engagement through genuine reviews and testimonials.

Who is Trustmary best for according to our reviewers?

  • Budget-Conscious Users: Users who are on a tight budget but value ease of use and fast operation, despite the software being somewhat pricey

  • Automation Enthusiasts: Users who want to automate as much as possible, sending both automated and manual NPS questionnaires and receiving weekly reports on their NPS performance

  • Business Owners: Those who own businesses and want to enhance the reliability of their services through customer satisfaction surveys and publicly given recommendations

  • Market Researchers: Individuals or companies who are looking to collect essential data from customers, measure NPS, and conduct annual customer surveys with a simple and flexible tool

  • Hubspot Users: Users who value the smooth integration of Trustmary with Hubspot, despite finding some features somewhat hard to access and some surveys unclear.

    • Trustmary Reviews

    4.7

    Trustmary rating

    4.5

    Ease of use

    5.0

    Customer service

    4.6

    Value for money

    4.6

    Likelihood to recommend

    4.6

    Features

    6 Trustmary Reviews

    4.7 (6 reviews)

    • James J

      Continuous Enhancement Journey

      I use Trustmary to automate as much as possible, sending both automated and manual NPS questionnaires and receiving weekly reports on our NPS performance. I trust their customer service to assist me if any issues come up. Trustmary operates quietly in the background, providing valuable service once it's set up. I value how the Trustmary team listens to feedback and constantly improves the product. The software was already good when I started using it a year ago, but it has significantly improved and become more versatile since then. I find it easy to use and automate. At first, it seemed a bit too simple, but it has greatly improved over the past year. The vendor responded to my feedback, saying that solving real problems for customers was their motivation for creating the software. They plan to keep listening to customers and improving the software. They have recently doubled their development resources, so I anticipate even more improvements in the future.

      May 13, 2024

    • Dalton G

      Trustmary: An Invaluable Tool for Customer Service Integration

      Trustmary's ability to seamlessly integrate with our existing systems has made it an invaluable tool in our customer service department

      May 5, 2024

    • Nathan M

      Kickstart Your Trustmary Experience

      The Trustmary software is somewhat pricey for my budget, but its ease of use and fast operation alleviate any stress. The initial setup was slow and it even stopped working at one point, which cost me a lot of time while I was still paying for it. Despite this being my first trial with Trustmary, it certainly won't be my last. The vendor responded to my review, thanking me for my feedback and expressing regret that the startup didn't meet my expectations. They assured me they are striving to make the implementation as efficient as possible and offered their support for my future use of Trustmary.

      April 30, 2024

    • Ashley Smith

      Trustmary's Impact on Marketing Strategies through Customer Feedback Analysis

      As a marketing professional, Trustmary has been instrumental in helping me gather and analyze customer feedback, which has significantly improved our marketing strategies

      April 22, 2024

    • Raymond B

      Effortless SaaS Software for NPS Tracking and Customer Satisfaction Surveys

      I was looking for a simple and flexible tool to measure NPS and conduct annual customer surveys. Trustmary was easy to get started with and I was particularly impressed by its intelligent survey sending feature. However, I found the reporting somewhat lacking when analyzing longer surveys, especially when importing from Excel. I chose Trustmary because I had previously used GF and wanted a more professional and widely-used tool for my business. The vendor responded to me, expressing their pleasure that I was happy with Trustmary and its user-friendliness. They also mentioned that they are working on enhancing the reporting features for longer surveys and will incorporate my feedback in their future updates.

      April 16, 2024

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