General information about Soci
Secret's take about Soci
Mary O'Brien
Customer Success Manager
Soci features
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Integration with social networks
The social CRM integrates with social networks, allowing teams to leverage the information available on these platforms to better understand and interact with customers. -
360-degree view of customers
It provides a comprehensive view of customers by combining information from social networks with that from traditional channels. -
Instant feedback
Social CRM provides instant feedback from customers, whether positive or negative, allowing for the improvement of products and services. -
Relevant content publishing
It allows for the creation and dissemination of relevant content based on information gathered from social networks. -
Interaction in a social context
Social media information helps to engage in constructive conversations with prospects, thus humanizing the brand.
3 Soci reviews
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Brian J
Streamlined Reputation Management: Monitor and Respond to Customer Reviews with Ease
The reputation management tool was another standout feature. It allowed me to monitor and respond to customer reviews across various platforms from one place
April 22, 2024
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Melissa Williams
Your Ultimate Digital Marketing Solution!
Out of all the digital marketing software I've used, SoCi is the closest to perfection. There are a few issues, such as the inconsistent Canva integration and the Peak Time scheduling feature always posting at 6:00 pm, but these could potentially be due to my own mistakes. SoCi combines all the features I've wanted from other software like Hootsuite, Chatmeter, and Mindstream into one package. It's the first social media scheduling software I've used that allows me to post to Facebook, Instagram, and Google My Business simultaneously. There's a lot to learn to fully utilize the software, but the support staff is very helpful and there are many instructional videos available through "SoCi University". I switched to SoCi because the company offered an incentive. I appreciate the vendor's response and their offer to help resolve the issues I've encountered.
April 15, 2024
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Joe C
Clumsy at Its Finest
SOCi is nearly perfect for me. It simplifies posting across different apps, which is particularly beneficial for smaller businesses. However, it doesn't fully meet my needs for managing multiple locations, which can be frustrating. I handle social media for four stores across two states, and SOCi lets me create and schedule a single post for one or all stores at a specific date and time. Their customer service is always quick and courteous. Yet, SOCi isn't a comprehensive solution for social media management. I can post on Yelp but can't reply to reviews, and the same goes for GMB. It doesn't support emojis in posts and managing conversations is difficult. The reporting is inconsistent and it doesn't capture posts made directly on the platforms. Sometimes, I have to post directly due to SOCi's limitations. I wish I had a dedicated customer service representative, but I always interact with a different person each time I contact the onboarding team. The vendor has responded to my feedback, expressing regret and apologizing for the issues I've encountered.
April 13, 2024
Soci: Pros & Cons
Pros
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Centralized Management: The Soci software allows for the centralization of all information and interactions with customers, which facilitates data tracking and analysis.
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Customization: The software offers customization options to adapt to the specific needs of each business, thus allowing better customer relationship management.
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Productivity Enhancement: Thanks to its intuitive interface and automated tools, Soci helps to increase efficiency and productivity by reducing the time spent on administrative tasks.
Cons
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Limited features: Soci may have a limited set of features compared to other SaaS platforms
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Steep learning curve: Using Soci may require some time to understand and navigate the platform effectively
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Potential compatibility issues: Soci may not seamlessly integrate with all existing software and tools used by an entrepreneur.
Why is Soci better than other Social Media software?
Soci has more positive reviews than Yext: 89 vs 84
Soci is better at support than Yext: 4.5 vs 4.0
Soci is a better solution for customer support than Sprout Social: 4.5 vs 4.3
Soci is easier to set up than Sprout Social: 4.5 vs 4.4
Soci is a better solution based on percentage of positive reviews than Hootsuite: 89 vs 88
Soci is a better solution for customer support than Hootsuite: 4.5 vs 4.0
Soci is more versatile than Zoho Social: 60 vs 48
Soci is better at support than HubSpot: 4.5 vs 4.4
