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ConnectWise Control reviews
4.3 (4 reviews)

ConnectWise Control is a secure and swift remote access software for devices, servers, and endpoints. It empowers businesses to deliver efficient customer support and IT assistance from any location. The software offers robust features like unattended access, file transfer, remote printing, and session recording. It also provides real-time chat and collaboration tools. With its advanced security measures, it ensures the protection of sensitive data. ConnectWise Control is an ideal solution for businesses seeking to enhance their remote support capabilities.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is ConnectWise Control?
  • 04How ConnectWise Control compare to similar software?
  • 05Who is ConnectWise Control best for according to our reviewers?
  • 06ConnectWise Control reviews

Pros from reviewers

  • ConnectWise Control provides remote access and support capabilities: This software allows users to remotely access their clients' PCs for support and maintenance, saving time and eliminating the need for physical travel. It is also multi-platform, making it versatile for different operating systems

  • ConnectWise Control offers superior value for its performance and features: Compared to other tools like TeamViewer and Splashtop, ConnectWise Control offers more stability and feature-richness at a more reasonable price. It also allows for better free use for personal purposes, making it easier to adopt both personally and professionally

  • ConnectWise Control is user-friendly and efficient: The software is easy to deploy and use, with a great web view that allows for quick access to the needed computer or server. It also allows for standard command line and PowerShell commands to be run through the web interface, enhancing efficiency

  • ConnectWise Control enables quick and secure remote connections: The software allows for swift connection to remote servers, reducing the time taken to establish a session from over 2 minutes to just 15 seconds. It also integrates with other tools like RDM and provides the security of a VPN connection

  • ConnectWise Control is cost-effective and customizable: The software is easy to install on multiple computers and offers a custom-branded remote support solution. It also provides the option for an on-premise license without a contract, making it a cost-effective choice for businesses.

Cons from reviewers

  • Limited integration with Microsoft Endpoint Manager: Unlike TeamViewer, ConnectWise Control does not fully integrate with Microsoft Endpoint Manager, which can limit its functionality for some users

  • Compatibility issues with certain applications: Some users have reported that ConnectWise Control does not support all applications, which can limit its usefulness in certain scenarios

  • Expired token issues: Some users have reported issues with the software's expired token system, which can cause interruptions during work

  • Difficulties purchasing additional licenses: Some users have reported difficulties in purchasing additional licenses for ConnectWise Control, with customer service not responding to their queries

  • High cost: Despite its efficiency and features, some users consider the cost of ConnectWise Control to be a downside.

Main features

Starting Price

N/A

Free Plan

No

One-click support

Flexible deployment

Recording

Desktop virtualization

Help desk management

What is ConnectWise Control?

ConnectWise Control is a powerful remote access software that provides seamless and secure access to computers and devices, regardless of their location. It is designed for user convenience, ensuring fast connections and high-quality session recordings to enhance productivity. Businesses can use it to manage and support their clients' devices, resolve technical issues, and collaborate with remote teams effectively. The software also offers customizable branding options to align with your business identity. ConnectWise Control is part of Secret's marketplace, offering exclusive SaaS deals to make it more accessible for businesses aiming to improve their remote access capabilities.

Who is ConnectWise Control best for according to our reviewers?

  • IT Support Professionals: These users utilize ConnectWise Control for remote access to their clients' PCs for support and unattended server connections for maintenance and monitoring. The software saves them time as they can work from anywhere without needing to travel to the client's location

  • IT Administrators: They use ConnectWise Control for remote server administration. The software's web view allows them to quickly find the computer or server they need and run standard command line and PowerShell commands through the web interface without impacting the user's experience

  • IT Consultants: These professionals appreciate ConnectWise Control for its ability to provide comprehensive remote management to their clients. It's easy to install on multiple computers, cost-effective, and compatible with any browser

  • IT Teams: These users find ConnectWise Control to be fast, reliable, and user-friendly. Its web-based nature allows easy access without the need for a thick client installation. The ability to run commands on devices in the background without remoting to the PC saves them a lot of time

  • Remote Workers: These users benefit from ConnectWise Control's dual screen, printing, and chat features. The software's training videos and admin tools have been very useful for managing multiple computers while multitasking.

    • ConnectWise Control reviews

    4.3

    ConnectWise Control rating

    4.5

    Ease of use

    4.5

    Customer service

    4.6

    Value for money

    4.6

    Likelihood to recommend

    4.5

    Features

    4 ConnectWise Control reviews

    4.3 (4 reviews)

    • Ryan B

      ConnectWise Control: An Invaluable IT Support Tool

      I have found ConnectWise Control to be an invaluable tool in my IT support role

      April 30, 2024

    • Juan Rodriguez

      Exploring ConnectWise Control: A Journey of Quality Software and Unique Customer Service

      I've been working with ConnectWise Control and it's been quite an interesting journey. Right after signing the contract, they updated their pricing structure which was a surprise, but it's understandable considering the quality of the software. There have been times when I've had to reach out to their support team and while the response time may vary, they always ensure to close the tickets once they've been addressed. It's a unique approach to customer service that keeps you on your toes! What really impressed me was their business strategy. After a year, they directly approach your customers, offering them lower contracts. It's a bold move that shows their confidence in their product and their commitment to customer satisfaction. Yes, the prices do go back to normal after a year, but it's a great way to give customers a taste of their excellent service at a discounted rate. I would definitely recommend considering a partnership with them. It's been a rollercoaster of an experience, but one that has taught me a lot and has ultimately benefited my clients. This has been one of my most memorable experiences to date!

      April 20, 2024

    • Kenneth M

      ConnectWise Control: Impressive Speed and Reliability

      The speed and reliability of ConnectWise Control is impressive. Even when working with clients who have slower internet connections, I've found the software to perform admirably

      April 14, 2024

    • Angela Johnson

      Top-notch Remote Tool Experience with ConnectWise Control!

      I am employed by a company that supports over 300 clients. When I joined, all remote connections were manually established, which was inefficient. I began using Devolutions Remote Desktop Manager (RDM) to set up many of our remote connections, but it was unable to manage all, particularly those that required a VPN connection before using RDP to connect to the server. This process was time-consuming, taking over 2 minutes per session. I needed a faster solution that still provided the security of a VPN connection. That's when I discovered ConnectWise Control. After testing the trial version and extending it with the assistance of the CW support team, I was convinced this was the solution I needed. Now, it only takes me 15 seconds to connect to a remote server. Thanks to the integration in RDM, my colleagues can also use the same configured session to start remote connections. I value the ease of setup, price, LDAP integration, RDM integration, and email notifications. However, setting up email notifications was a bit challenging.

      April 13, 2024

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