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ConnectWise Control Reviews
29 reviews
- 01 Is ConnectWise Control any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How ConnectWise Control compare to similar software?
- 05 Who is ConnectWise Control best for according to our reviewers?
- 06 ConnectWise Control Reviews
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01 Is ConnectWise Control any Good? My expert Review
As a person with a lot of experience working in IT, I have always relied on ConnectWise Control for remote support. I have used ConnectWise Control countless times to support my clients in their environments and on multiple platforms. In fact, it has made my remote support workflow much better. I remember one time that a client of mine had a server located outside of the country that had "gone down." ConnectWise Control connected me securely to their server in seconds, and what could have been a nightmare incident became just another IT quick-fix and a happy client.
One of the things I love most is the clean, web interface that is easy to navigate. The capability of being able to run command-line or PowerShell commands from the browser—without jumping through hoops or using other tools to do so—is definitely a feature that saves me time. When I was doing most of the deployments for system-wide updates to several clients at once, this capability alone reduced my workload significantly—no comparison.
Of course, nothing is perfect and ConnectWise Control has its oddities. For example, I have found its integration with Microsoft Endpoint Manager is not as easy as other remote control options such TeamViewer. Oftentimes, I have had to pivot and use alternative methods when I wanted to do endpoint management obligations—sometimes it can be an inconvenience.
I have also had some limitations appear, a few times, when using some specialized applications in a remote session, but not frequently. I am not likely to encounter these issues more than a handful of times when working with the clients I support. In any of those times, I have had to look for a work-around or use an alternative method that would often include working directly with the client. Not ideal, but those events have been few and they haven't detracted much from my overall experience.
In summary, ConnectWise Control has continued to be my remote support tool because it is fast, secure, customizable, and inexpensive to use. Of course, there are always slightly inconvenient issues with integration or compatibility but there's much more that helps make those moments insignificant.
02 Pros and cons from reviewers
Pros from reviewers
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ConnectWise Control offers superior value for its performance and features
Compared to other tools like TeamViewer and Splashtop, ConnectWise Control offers more stability and feature-richness at a more reasonable price. It also allows for better free use for personal purposes, making it easier to adopt both personally and professionally -
ConnectWise Control enables quick and secure remote connections
The software allows for swift connection to remote servers, reducing the time taken to establish a session from over 2 minutes to just 15 seconds. It also integrates with other tools like RDM and provides the security of a VPN connection -
ConnectWise Control is cost-effective and customizable
The software is easy to install on multiple computers and offers a custom-branded remote support solution. It also provides the option for an on-premise license without a contract, making it a cost-effective choice for businesses. -
ConnectWise Control provides remote access and support capabilities
This software allows users to remotely access their clients' PCs for support and maintenance, saving time and eliminating the need for physical travel. It is also multi-platform, making it versatile for different operating systems -
ConnectWise Control is user-friendly and efficient
The software is easy to deploy and use, with a great web view that allows for quick access to the needed computer or server. It also allows for standard command line and PowerShell commands to be run through the web interface, enhancing efficiency
Cons from reviewers
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Compatibility issues with certain applications
Some users have reported that ConnectWise Control does not support all applications, which can limit its usefulness in certain scenarios -
High cost
Despite its efficiency and features, some users consider the cost of ConnectWise Control to be a downside. -
Limited integration with Microsoft Endpoint Manager
Unlike TeamViewer, ConnectWise Control does not fully integrate with Microsoft Endpoint Manager, which can limit its functionality for some users -
Expired token issues
Some users have reported issues with the software's expired token system, which can cause interruptions during work -
Difficulties purchasing additional licenses
Some users have reported difficulties in purchasing additional licenses for ConnectWise Control, with customer service not responding to their queries
03 Main features
Starting Price
Free Plan
Flexible deployment
Quick access
Fast and secure communication
Custom branding
Desktop virtualization
N/A
Free Plan
No
Flexible deployment
Quick access
Fast and secure communication
Custom branding
Desktop virtualization
04 How ConnectWise Control compare to similar software?
05 Who is ConnectWise Control best for according to our reviewers?
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Remote Workers
These users benefit from ConnectWise Control's dual screen, printing, and chat features. The software's training videos and admin tools have been very useful for managing multiple computers while multitasking. -
IT Administrators
They use ConnectWise Control for remote server administration. The software's web view allows them to quickly find the computer or server they need and run standard command line and PowerShell commands through the web interface without impacting the user's experience -
IT Teams
These users find ConnectWise Control to be fast, reliable, and user-friendly. Its web-based nature allows easy access without the need for a thick client installation. The ability to run commands on devices in the background without remoting to the PC saves them a lot of time -
IT Consultants
These professionals appreciate ConnectWise Control for its ability to provide comprehensive remote management to their clients. It's easy to install on multiple computers, cost-effective, and compatible with any browser -
IT Support Professionals
These users utilize ConnectWise Control for remote access to their clients' PCs for support and unattended server connections for maintenance and monitoring. The software saves them time as they can work from anywhere without needing to travel to the client's location
06 ConnectWise Control Reviews
ConnectWise Control rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
ConnectWise Control Reviews
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Amanda Johnson
Game-Changing Unattended Access: ConnectWise Control's Time-Saving Feature
The unattended access feature of ConnectWise Control has been a game-changer for me. Being able to remotely troubleshoot issues without requiring the user's presence saves time for everyone involved
October 19, 2024
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Sara
Excellent Customer Support Experience with ConnectWise Control
I've found the customer support for ConnectWise Control to be excellent. Any issues or questions I've had have been promptly and effectively addressed
October 15, 2024
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Paxton D
Reliable Software I Utilize Every Day
I use the solid program, ConnectWise Control, daily. It functions well both from my work PC and remotely from my home PC during urgent situations. It saves me the hassle of traversing an 85-acre campus for simple password issues and remote software installations.
October 6, 2024
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Albert Brown
Enhanced Efficiency: Seamless Integration of ConnectWise Control with Ticketing Systems and CRM Software
The seamless integration of ConnectWise Control with other tools we use, such as ticketing systems and CRM software, has greatly improved our team's efficiency
September 28, 2024
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Philip Smith
Top-Notch Remote Control Management Solution: ConnectWise Control
I switched from TeamViewer to ConnectWise Control several years ago, a decision I would never go back on. ConnectWise Control has saved us a significant amount of time and effort. It's compatible with any browser, doesn't use up many resources, and enables us to provide comprehensive remote management to our clients. It's easy to install on multiple computers and is cost-effective. My only complaint is the default red color theme, which I find irritating. However, that's the worst thing I can say about the software. I chose ConnectWise ScreenConnect because it's reasonably priced, easy to install, and consistently reliable.
September 23, 2024
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Martha Brown
Enhanced Productivity: ConnectWise Control's Customization Options
The customization options in ConnectWise Control are a standout feature for me. Being able to tailor the software to suit my needs has improved my productivity
September 16, 2024
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Anna
ConnectWise Control: A Real Time-Saver
ConnectWise Control has helped us save time and money by enabling our team to swiftly address issues both onsite and remotely. It has facilitated our transition to a remote work environment seamlessly. It's an excellent software and essential for all IT departments.
September 8, 2024
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Larry Brown
Secure Remote Sessions with ConnectWise Control
I particularly appreciate the security features of ConnectWise Control. Knowing that our remote sessions are encrypted and secure gives both myself and my clients peace of mind
September 1, 2024
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Gerald Rodriguez
No Plans to Change My Remote Access Software Soon
I've had a surprisingly enjoyable experience working with the RMM product, ConnectWise Control. Its web interface is intuitive, the endpoint agent is easily deployable, and the on-demand and end-user allowed sessions run smoothly. In my over 2 years in IT support, this has been one of my better experiences.
August 25, 2024
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Hollis M
ConnectWise Control: A Game-Changer for IT Teams
As an integral part of an IT team, I absolutely love using ConnectWise Control! It's incredibly fast, dependable, and so easy to use. The fact that it's web-based is a huge plus, allowing me to access it effortlessly without the hassle of a thick client installation. I'm particularly impressed with its ability to run commands on devices in the background without needing to remote into the PC - it's such a time-saver! The extensions are a fantastic addition, significantly enhancing the product's features and capabilities. All in all, ConnectWise Control not only boosts our customer service but also keeps our IT team thoroughly content. It's a real game-changer!
August 19, 2024
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Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.