General information about Zoho Assist
Zoho Assist stands as a premier remote support software solution specifically intended to empower businesses, helping them offer outstanding customer and technical support to clients globally. Its central design emphasizes effortless operation alongside efficiency, making it straightforward for support teams to remotely access and control customers' devices, troubleshoot various issues, and resolve problems in real-time, irrespective of geographic barriers.
The software's secure, user-friendly interface is loaded with potent features. These include the capability for seamless file transfers, efficient screen sharing, robust chat support, and comprehensive session recording. These functionalities have been purposefully designed to meet the requirements of a broad range of businesses, from burgeoning startups to well-established enterprises. More importantly, Zoho Assist aids in enhancing your business's service quality by rapidly resolving software issues, all the while maintaining minimal system downtime.
The description of Zoho Assist carefully integrates relevant search-engine optimized keywords to emphasize its remote support capabilities. This not only assists businesses in discovering the exceptional functionality that Zoho Assist delivers but also helps them strategically leverage this tool to optimize their customer support operations. The result? Enhanced productivity, reduced overhead costs, and an overall advantage in today's competitive digital marketplace.
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See alternatives to Zoho Assist like Zoom Meetings or Sprinto.
Secret's take about Zoho Assist
Are you tired of playing hide and seek with your remote team's technical issues? Say no more! Introducing Zoho Assist, the superhero of remote support and troubleshooting 🦸♀️
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Whether you're a tech-savvy startup guru or a clueless computer user, Zoho Assist has got your back 💪 This user-friendly software is packed with powerful features that simplify remote assistance and make your troubleshooting adventures a breeze. Plus, with Secret's exclusive deals, you can save big bucks while getting your tech support game on point 💰
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- More details about Zoho Assist's pricingsLooking for alternatives? Don't fret, we've got options for you! Check out these tech-savvy contenders - TeamViewer, AnyDesk, Splashtop, and LogMeIn. You never know, you might stumble upon some unbeatable deals for these remote support champions on Secret's marketplace. Talk about a win-win! 🙌
- More alternatives to Zoho Assist
Mary O'Brien
Customer Success Manager
Zoho Assist pricing
Free
1 remote support technician
5 unattended computers
Send Ctrl+Alt+Del
Instant chat
Remote Support - Standard
$10
/ user / month
File transfer
Multi monitor navigation
Reboot and reconnect
Session transfer
Unattended Access - Standard
$10
/ month
From 25 unattended computers per month
Computer grouping
Group permissions
Bulk deployment
Remote Support - Professional
$16
/ user / month
Mobile apps (iOS, Android)
Schedule sessions
Screen sharing
Session notes
Unattended Access - Professional
$16
/ month
From 25 unattended computers per month
Session recording
Remote print
Annotation
Remote Support - Enterprise
$26
/ user / month
Departments
Session recording
Service queue
Session audit
Zoho Assist features
Remote support and access software for seamless IT assistance.
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Easy remote support
With Zoho Assist, you can provide remote support to your customers and clients effortlessly. Whether you need to troubleshoot their software or help them navigate technical issues, you can access their systems remotely and resolve problems in real-time. No more cumbersome phone calls or lengthy emails—just seamless support
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Instant chat and file transfer
Say goodbye to back-and-forth emails and cumbersome file-sharing platforms. Zoho Assist allows you to chat instantly with your clients and share files seamlessly during remote support sessions. This ensures efficient communication and collaboration, allowing you to provide quick solutions and keep your clients satisfied
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Secure and encrypted sessions
Maintaining the security and privacy of your clients' data is crucial for any entrepreneur. With Zoho Assist, you can rest easy knowing that all remote support sessions are secure and encrypted. This ensures that sensitive information remains confidential, establishing trust and credibility with your clients
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Custom branding and personalization
Make your remote support sessions an extension of your brand identity. Zoho Assist offers custom branding and personalization options, allowing you to customize the interface with your company logo, colors, and even domain. Enhance your professional image and create a cohesive brand experience throughout your customer interactions
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Reporting and analytics
Track and analyze the performance of your remote support activities with Zoho Assist's reporting and analytics. Gain valuable insights into metrics like session duration, customer satisfaction ratings, and problem resolution time. These analytics can help you identify areas for improvement, streamline your support processes, and ultimately enhance your business productivity
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Multi-device compatibility
Connect seamlessly across various devices, including PCs, tablets, and smartphones. Zoho Assist ensures consistent support, whether you're assisting a desktop user or a mobile device owner.
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Session recording
Document every support session with Zoho Assist's recording feature. It's an invaluable tool for training, review, and ensuring quality assistance throughout your support team.
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Unattended access
Provide assistance even when the client isn't present. With Zoho Assist's unattended access feature, resolve issues anytime, ensuring minimal downtime and enhanced user satisfaction.
4 Zoho Assist reviews
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Joyce Smith
Excellent Free Features with Numerous Offers on Zoho-Assist
I find Zoho-Assist to be a great tool with many free features. It also offers numerous opportunities to extend the trial period for premium features. In my experience, it's the best fit I've found in the world of social media tools.
April 30, 2024
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Brian F
Exceptional Remote Support with Zoho Assist
I've been using Zoho Assist for a while now and I must say, it's an exceptional tool for remote support
April 21, 2024
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Eugene Brown
Exceptional Customer Support: Prompt and Helpful Assistance
The customer support is top-notch. Whenever I've had issues or questions, their team has been quick to respond and extremely helpful
April 14, 2024
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Roy R
It's Outstanding.
I've been using the Zoho ONE Ecosystem for over three years and it's brilliant. Despite having limited programming experience and little software development knowledge, I've managed to build several business apps on Zoho Creator, integrated with Zoho Workdrive. I've also used Flow, Zoho Mail, and Zoho Zeptomail. As a fast-paced company, there are occasional issues or changes, but Zoho is always there to assist and provide support. I highly recommend Zoho to any company interested in working with Low Code systems. I currently manage three small companies with around 2 users in total. My account manager checks in every few months and is always available via email to help sort things out.
April 13, 2024
Zoho Assist: Pros & Cons
Pros
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Easy remote access: Zoho Assist allows you to provide remote support to clients from anywhere
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Cost-effective solution: Zoho Assist offers affordable plans to meet the needs of startups
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Secure and reliable: Zoho Assist ensures encrypted connections and data protection for seamless remote assistance.
Cons
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Limited customization: Zoho Assist lacks extensive customization options, limiting its ability to adapt to specific business needs
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Interface complexity: The interface of Zoho Assist can be overwhelming for young entrepreneurs, requiring some time to learn and navigate
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Integration challenges: Zoho Assist may face integration challenges with other software tools, potentially hindering workflow efficiency.
Why is Zoho Assist better than other Remote Desktop software?
Zoho Assist has more features than ConnectWise Control: 96 vs 58
Zoho Assist has more positive reviews than Teamviewer meeting: 96 vs 89
Zoho Assist is more suitable for small businesses thanks to its good value for money than Teamviewer meeting: 4.6 vs 4.5
Zoho Assist has better positive reviews than AnyDesk: 96 vs 94
Zoho Assist is better at customer support than AnyDesk: 4.5 vs 4.3
Zoho Assist is more versatile than Splashtop business access: 96 vs 39
Zoho Assist is more versatile than Zoom Meetings: 96 vs 84
Zoho Assist is more suitable for small businesses thanks to its good value for money than Fixme it: 4.6 vs 4.5
