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Customer Support Software promo code – July 2024

Customer Support Software

Customer Support Software provides customer service and support to customers. It helps businesses automate customer service processes, manage customer inquiries, track customer issues, and provide faster resolutions. It also helps companies provide better customer service and increase customer satisfaction. Customer Support Software are designed to streamline customer service and help businesses communicate and chat with customers.

50 products available

logo freshdesk

Customer service software to optimize your client communication

4.4 (16 reviews)
1 deal available | Redeemed by 314 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

logo livechat

Customer service and chat software

4.1 (16 reviews)
1 deal available | Redeemed by 189 members
Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

logo liveagent

Customer support software

4.5 (16 reviews)
1 deal available | Redeemed by 122 members
Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

logo engagebay

All-in-one marketing, sales and support software

4.8 (16 reviews)
1 deal available | Redeemed by 270 members
Email Marketing Prospecting CRM Customer Support

6 months free on All-in-One Growth Plan

Save up to $3,000

EngageBay allows you to manage the entire customer lifecycle, from prospect to loyal customer, with a single tool. This, plus all the features you need from contact management to marketing automation, to support.

logo vonage

Unified communications solutions

4.7 (16 reviews)
1 deal available | Redeemed by 98 members
Call Centers Customer Support

$2,500 in API credits for 1 year

Save up to $2,500

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

logo front

Streamline teamwork to delight customers.

4.6 (16 reviews)
1 deal available | Redeemed by 92 members
Customer Experience Customer Support

20% off the Growth plan for 1 year

Save up to $708

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

logo help scout

Comprehensive customer service platform

4.5 (16 reviews)
1 deal available | Redeemed by 66 members
Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

logo zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.3 (17 reviews)
1 deal available | Redeemed by 902 members
Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

logo hiver

Customer support solution via Gmail

4.4 (16 reviews)
1 deal available | Redeemed by 1 members
Customer Support Collaboration Customer Support Email Marketing

30% off annual plans for 1 year

Save up to $2,844

Streamline your processes and provide your customers with a smooth and quality customer experience via Gmail. The Hiver tool allows you to transform your Gmail inbox into a complete customer management solution.

logo yext

A search platform integrated into the customer journey

4.3 (16 reviews)
1 deal available | Redeemed by 162 members
Customer Support Customer Experience

$35,000 credits

Save up to $35,000

Yext provides you with the right information on each channel and for each audience. You can easily integrate advanced search features into your business and offer a unique, personalized, and qualitative customer experience.

logo freshchat

A centralized and optimized messaging service

3.8 (16 reviews)
1 deal available | Redeemed by 209 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

logo gorgias

E-commerce helpdesk platform

4.3 (16 reviews)
1 deal available | Redeemed by 52 members
Customer Support Customer Experience

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

logo donedone

Task tracking and shared inbox platform

4.3 (16 reviews)
1 deal available | Redeemed by 65 members
Customer Support Task Management

$500 in credits (up to 3 months)

Save up to $500

DoneDone combines project management and customer support in one wonderfully simple app. Your team and your customers can centralize all their needs through DoneDone.

logo distrobird

Unify your sales effort.

5.0 (2 reviews)
1 deal available | Redeemed by 7 members
Customer Support Prospecting

90% off all plans for 1 year

Save up to $4,050

Distrobird is an all-in-one platform designed to optimize sales and customer support processes. It offers a comprehensive suite of tools, including multi-channel campaigns, SMS messaging, a cloud-based phone system, web chat, shared inboxes, and form tracking.

logo collect.chat

Chatbot for website

4.7 (10 reviews)
1 deal available | Redeemed by 24 members
Customer Support

50% off all plans for 1 year

Save up to $594

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

logo the saasy people

100% UK Based outsourced customer support. Tailored for growing businesses.

4.7 (10 reviews)
1 deal available | Redeemed by 48 members
Customer Support

50% off on the annual plan plus an exclusive zero onboarding

Save up to $10,000

Is your support inbox overflowing? Leaving your customers waiting for responses and becoming frustrated? The SaaSy People can help! 

logo joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)
1 deal available | Redeemed by 70 members
Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

logo botnation

Easily create & implement chatbots to improve customer communications

4.8 (16 reviews)
1 deal available | Redeemed by 78 members
Customer Support

50% off any plan for 12 months

Save up to $330

Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.

logo blue

A solution to simplify collaborative work

4.2 (16 reviews)
1 deal available | Redeemed by 48 members
Customer Support Customer Support

6 months free

Save up to $300

With Blue, teamwork becomes clear, enjoyable, and above all, efficient. Everyone knows exactly what they need to do, why they need to do it, and why it’s important.

logo whatsapp

Simple. Secure. Reliable messaging

3.8 (16 reviews)
Customer Support Video Conferencing

WhatsApp brings the value of instant messaging, convenient communication with friends, family, and colleagues, and secure end-to-end encryption of messages.

logo crm bot

Create powerful conversation experience for your customers right from your CRM system.

4.9 (16 reviews)
CRM Customer Support

CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels.

Groove Logo

Sync your team, streamline your service

4.2 (16 reviews)
Customer Support Lead Management

Groove is your all-in-one customer support platform that brings simplicity and efficiency to your service team. It integrates seamlessly with your workflow, enabling personalized support at scale and providing the tools you need to delight customers and keep your team in harmony. With Groove, manage all your customer interactions effortlessly, track performance, and foster exceptional customer relationships.

Prezi Logo

Zoho Desk: Empowering customer support excellence.

4.8 (16 reviews)
Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

logo salesforce service cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)
Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

SysAid Logo

Streamline your IT service management with powerful, intuitive software.

4.3 (16 reviews)
Customer Support IT Management

SysAid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure.

logo twilio

Strengthen your customer relationships thanks to multi-channel communications

3.6 (16 reviews)
Customer Experience Customer Support

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

Smartsupp Logo

Boost your business with smart live chat

3.8 (16 reviews)
Customer Support

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

logo cloudtalk

Handle phone conversations in a modern way

4.6 (16 reviews)
Call Centers Customer Support

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

Tidio Logo

Chat. Connect. Convert.

4.3 (16 reviews)
Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

logo helpcrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

4.7 (16 reviews)
Customer Support Customer Experience Lead Management

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

drift logo

Connect, convert, close

4.8 (16 reviews)
Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

avochato logo

Chat your way to success with Avochato!

4.6 (16 reviews)
Customer Support

Avochato is a mobile messaging and customer experience software designed for sales, support, and marketing teams. It allows businesses to communicate with customers via SMS, MMS, and mobile notifications. Features include automated responses, conversation tracking, contact management, and analytics. Avochato integrates with various CRM systems and can be accessed on multiple devices.

logo custify

Customer Success Software for SaaS

4.8 (16 reviews)
Customer Support

Reduce Churn. Retain Customers. Grow Revenue.

logo jivochat

All-in-one business messenger

3.9 (16 reviews)
Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

crisp logo

Experience Clarity with Crisp!

4.5 (16 reviews)
Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

zoho salesiq logo

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)
Customer Support

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

logo landbot

Build engaging chatbots intuitively, without coding.

4.3 (16 reviews)
Customer Support No-Code Development Web Development

Landbot empowers your marketing, sales, and customer support teams with an easy-to-use intuitive chatbot builder and conversation manager.

zonka feedback logo

Empower Your Business with Zonka Feedback!

4.8 (16 reviews)
Customer Support

Zonka Feedback is a multi-channel survey and feedback software that allows businesses to measure customer satisfaction and employee engagement. It provides real-time reporting and actionable insights, helping businesses improve their customer experience. Features include customizable surveys, instant alerts, in-depth analytics, and integrations with popular CRM systems. It's suitable for businesses of all sizes across various industries.

proprofs chat logo

Engage, Enlighten, Empower with ProProfs Chat!

4.7 (16 reviews)
Customer Support

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

botsplash logo

Making Waves in Automated Communication with BotSplash!

4.6 (16 reviews)
Customer Support

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.

customerly logo

Customerly, Your Ultimate Customer Connection!

4.6 (16 reviews)
Customer Support

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

logo simpu

Customer communication platform

4.7 (10 reviews)
Customer Support Email Marketing

Simpu’s online solution helps you reach your audience, increase your revenues and improve customer satisfaction. The tool centralizes all the necessary elements for a successful messaging by bringing together messaging, chatbot, SMS marketing and email marketing.

chaport logo

Chaport: Streamlining Communication, One Chat at a Time!

4.7 (14 reviews)
Customer Support

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

osticket logo

oTicket: Streamlining Support, One Ticket at a Time.

4.5 (16 reviews)
Customer Support

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

truelark logo

TrueLark: Truly Smart, Truly Efficient.

4.6 (16 reviews)
Customer Support

TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.

quiq messaging logo

Quiq Messaging: Streamlining Communication, One Message at a Time!

4.6 (16 reviews)
Customer Support

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

callpage logo

CallPage: Connecting You Faster and Smarter!

4.6 (16 reviews)
Customer Support

Callpage is a web-based software that enables businesses to generate more sales calls and improve customer service. It offers features like automated callback, real-time analytics, and customizable widgets. The software allows businesses to connect with their customers within 28 seconds, increasing engagement and conversion rates. Callpage is user-friendly and integrates seamlessly with various CRM systems, making it a valuable tool for sales and marketing teams.

helpshift logo

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)
Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

logo xeno

Your new online customer service tool

4.6 (15 reviews)
Customer Support Customer Experience

Xeno is a conversational, collaborative, multi-channel and multilingual messaging system that accelerates your sales.

chatfuel logo

Fueling Conversations, Powering Connections - Chatfuel

4.7 (16 reviews)
Customer Support

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

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About Customer Support

Which customer support software is most used by startups and small businesses?
To ensure continuous improvement of the customer experience, you need a CRM solution that is perfectly suited to your needs and is quick to learn. This way, your staff can respond to customer requests quickly while delivering a solution that meets customer expectations.Zendesk This is one of the most popular customer support tools. Zendesk gives you the opportunity to be present at all times on all essential channels. This will greatly improve your responsiveness and efficiency. This platform handles customer requests through bots. The requests can then be forwarded to the sales or technical teams. Your employees can retrieve all the necessary information and collaborate with this centralized tool for incident tickets and customer data. Customers benefit from quicker and better responses to their needs. That’s why Zendesk is a key component of customer satisfaction.LiveAgentThis CRM tool is perfect for improving the responsiveness of your customer service. Indeed, LiveAgent allows you to centralize all customer requests on a single platform. You can then respond to them via a single inbox. These requests can come from chats, phone calls, emails, or even social networks. Agents can collaborate efficiently and access the history of incident tickets. In addition, automation ensures that each customer request is directed to the right operator. Your customers get a clear answer and real expertise. In the end, you boost loyalty while significantly reducing the cost of the helpdesk.HubspotHubspot offers a complete software suite. It offers a global approach to the customer experience from lead acquisition to customer service. Hubspot’s customer service part is ideal for improving customer knowledge and satisfaction, as it allows you to create NPS satisfaction surveys, but also to centralize customer information or manage incident tickets. Hubspot guarantees you access to a global view of customer relations via complete and ergonomic dashboards. In addition, native integration with numerous business tools ensures that you benefit from a fluid and efficient workflow.
How can I guarantee high quality customer service?
First and foremost, for more efficient customer relationship management, it is essential to put the customer at the center. This is called a “customer centric approach”. This means putting yourself in the customer’s shoes, understanding their expectations, and taking them into account in every decision.Then it is necessary to identify the customer’s expectations in order to respond effectively. Collecting and centralizing customer data is therefore essential. They will enable your employees to provide a personalized and relevant response to the various requests made by your customers at any time.In addition, you need to be able to offer an omnichannel and seamless customer experience. So, regardless of the channel they choose, your customers should be able to contact user support and get a response as quickly as possible. Each incident ticket must be followed up seriously if you hope to develop a healthy business relationship with your customers.Customer Relationship Management (CRM) software can make all the difference. This customer support software will allow you to centralize data and tasks, improve your reactivity, and make all technical and commercial support actions more profitable.
What is customer support software?
Customer support software, also called customer service software, is a CRM tool. It allows you to centralize customer requests from different channels (telephone, email, chat, etc.) and to respond to them efficiently.In this way, requests relating to technical problems are redirected to technical assistance, while requests for commercial information are handled by the right employees. The idea is to make customer service more fluid and efficient. Requests are processed more quickly and efficiently. In addition, ticket management is important to ensure that no request is forgotten and that it is properly resolved.In addition, the centralization of customer data allows questions to be answered more effectively. For example, the serial number of a device or the history of customer-company exchanges will make it possible to better identify the user’s needs and respond more appropriately.This also improves the working environment of the staff. They have access to the right information at the right time. This saves time, improves efficiency and reduces staff stress. It is also an effective way to build customer loyalty by providing more relevant and personalized responses.
Can customer support be outsourced?
If you don’t have the resources to build an effective support team, you can outsource your efforts to a specialized support center. These partners will be able to handle customer requests quickly and improve the quality of the customer experience.Of course, when a customer wants help, they demand a service that lives up to their expectations. For this reason, you need to choose the service provider carefully. They must respect your brand identity and quality objectives. Only then can you benefit from outsourcing your user support.To sum up, support outsourcing is possible. It is even desirable if you do not have the means to deploy a reactive and substantial team. It is therefore an appropriate decision to retain your customers and to focus on managing your business.