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Customer Support Software promo code – March 2024

Customer Support Software

Customer Support Software provides customer service and support to customers. It helps businesses automate customer service processes, manage customer inquiries, track customer issues, and provide faster resolutions. It also helps companies provide better customer service and increase customer satisfaction. Customer Support Software are designed to streamline customer service and help businesses communicate and chat with customers.

50 products available
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Freshdesk 1 deal available

Customer service software to optimize your client communication

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

90% off the Pro plan for 1 year (Save $100,000)
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LiveChat 1 deal available

Customer service and chat software

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

$150 credits (Team, Business and Enterprise Plans) (Save $150)
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LiveAgent 1 deal available

Customer support software

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

$120 credits on any plan (Save $120)
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EngageBay 1 deal available

All-in-one marketing, sales and support software

EngageBay allows you to manage the entire customer lifecycle, from prospect to loyal customer, with a single tool. This, plus all the features you need from contact management to marketing automation, to support.

6 months free on All-in-One Growth Plan (Save $3,000)
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Vonage 1 deal available

Unified communications solutions

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

$2,500 in API credits for 1 year (Save $2,500)
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Help Scout 1 deal available

Comprehensive customer service platform

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with...

6 months free on the Plus plan (Save $300)
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Zendesk 1 deal available

Create a customer success support suite that is accessible and available to your customers at all times.

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

6 months free (Save $50,000)
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Yext 1 deal available

A search platform integrated into the customer journey

Yext provides you with the right information on each channel and for each audience. You can easily integrate advanced search features into your business and offer a unique, personalized, and qualitative customer experience.

$35,000 credits (Save $35,000)
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Freshchat 1 deal available

A centralized and optimized messaging service

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of...

90% off the Pro plan for 1 year (Save $100,000)
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logo gorgias

Gorgias 1 deal available

E-commerce helpdesk platform

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

2nd and 3rd month's subcription free (Save $1,800)
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DoneDone 1 deal available

Task tracking and shared inbox platform

DoneDone combines project management and customer support in one wonderfully simple app. Your team and your customers can centralize all their needs through DoneDone.

$500 in credits (up to 3 months) (Save $500)
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logo collect.chat

Collect.chat 1 deal available

Chatbot for website

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

50% off all plans for 1 year (Save $594)
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logo the saasy people

The SaaSy People 1 deal available

100% UK Based outsourced customer support. Tailored for growing businesses.

Is your support inbox overflowing? Leaving your customers waiting for responses and becoming frustrated? The SaaSy People can help! 

50% off on the annual plan plus an exclusive zero onboarding (Save $10,000)
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logo joonbot

Joonbot 1 deal available

No-code and intuitive chatbot builder

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

3 months free on all monthly plans (Save $297)
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logo botnation

Botnation 1 deal available

Easily create & implement chatbots to improve customer communications

Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.

50% off any plan for 12 months (Save $330)
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logo blue

Blue 1 deal available

A solution to simplify collaborative work

With Blue, teamwork becomes clear, enjoyable, and above all, efficient. Everyone knows exactly what they need to do, why they need to do it, and why it’s important.

6 months free (Save $300)
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WhatsApp

Simple. Secure. Reliable messaging

WhatsApp brings the value of instant messaging, convenient communication with friends, family, and colleagues, and secure end-to-end encryption of messages.

There is no deal for this product
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CRM Bot

Create powerful conversation experience for your customers right from your CRM system.

CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels.

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Groove HQ

Sync your team, streamline your service

Groove is your all-in-one customer support platform that brings simplicity and efficiency to your service team. It integrates seamlessly with your workflow, enabling personalized support at scale and providing the tools you need to delight...

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Zoho Desk

Zoho Desk: Empowering customer support excellence.

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options,...

There is no deal for this product
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Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a...

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Sysaid

"Sysaid: Streamline your IT service management with powerful, intuitive software."

Sysaid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management,...

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logo twilio

Twilio

Strengthen your customer relationships thanks to multi-channel communications

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

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Smartsupp

"Smartsupp: Boost Your Business with Smart Live Chat"

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

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logo cloudtalk

CloudTalk

Handle phone conversations in a modern way

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

There is no deal for this product
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Tidio

"Secret: Empowering Entrepreneurs to Start, Grow, and Succeed with Smart SAAS Solutions"

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer...

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Front

Customer Communication Center

With Front, your teams will no longer waste time managing customer requests. With its unique inbox, workflows and automations, your teams can focus on what really matters: providing quick and quality replies to your customers.

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HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

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drift logo

Drift

Drift: Powering Seamless Digital Experiences

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing...

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Avochato

Chat your way to success with Avochato!

Avochato is a mobile messaging and customer experience software designed for sales, support, and marketing teams. It allows businesses to communicate with customers via SMS, MMS, and mobile notifications. Features include automated responses,...

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logo hiver

Hiver Gmail Extension

Customer support solution via Gmail

Streamline your processes and provide your customers with a smooth and quality customer experience via Gmail. The Hiver tool allows you to transform your Gmail inbox into a complete customer management solution.

There is no deal for this product
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logo custify

Custify

Customer Success Software for SaaS

Reduce Churn. Retain Customers. Grow Revenue.

There is no deal for this product
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logo jivochat

JivoChat

All-in-one business messenger

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

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Crisp

Experience Clarity with Crisp!

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user...

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Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it...

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logo landbot

Landbot

Build engaging chatbots intuitively, without coding.

Landbot empowers your marketing, sales, and customer support teams with an easy-to-use intuitive chatbot builder and conversation manager.

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Zonka feedback

Empower Your Business with Zonka Feedback!

Zonka Feedback is a multi-channel survey and feedback software that allows businesses to measure customer satisfaction and employee engagement. It provides real-time reporting and actionable insights, helping businesses improve their customer...

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Proprofs chat

Engage, Enlighten, Empower with ProProfs Chat!

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing...

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Botsplash

Making Waves in Automated Communication with BotSplash!

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics,...

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Customerly

Customerly, Your Ultimate Customer Connection!

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also...

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Simpu

Customer communication platform

Simpu’s online solution helps you reach your audience, increase your revenues and improve customer satisfaction. The tool centralizes all the necessary elements for a successful messaging by bringing together messaging, chatbot, SMS marketing and...

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Chaport

Chaport: Streamlining Communication, One Chat at a Time!

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use,...

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Osticket

oTicket: Streamlining Support, One Ticket at a Time.

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and...

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Truelark

TrueLark: Truly Smart, Truly Efficient.

TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat....

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Quiq messaging

Quiq Messaging: Streamlining Communication, One Message at a Time!

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and...

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Callpage

CallPage: Connecting You Faster and Smarter!

Callpage is a web-based software that enables businesses to generate more sales calls and improve customer service. It offers features like automated callback, real-time analytics, and customizable widgets. The software allows businesses to...

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Document360

Empower Your Knowledge with Document360!

Document360 is a powerful knowledge base platform designed to optimize customer support and internal collaboration. It allows businesses to create, collaborate, and publish a self-service knowledge base for their customers and staff with ease....

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Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer...

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Xeno

Your new online customer service tool

Xeno is a conversational, collaborative, multi-channel and multilingual messaging system that accelerates your sales.

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Chatfuel

Fueling Conversations, Powering Connections - Chatfuel

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping,...

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About Customer Support

Which customer support software is most used by startups and small businesses?
To ensure continuous improvement of the customer experience, you need a CRM solution that is perfectly suited to your needs and is quick to learn. This way, your staff can respond to customer requests quickly while delivering a solution that meets customer expectations.Zendesk This is one of the most popular customer support tools. Zendesk gives you the opportunity to be present at all times on all essential channels. This will greatly improve your responsiveness and efficiency. This platform handles customer requests through bots. The requests can then be forwarded to the sales or technical teams. Your employees can retrieve all the necessary information and collaborate with this centralized tool for incident tickets and customer data. Customers benefit from quicker and better responses to their needs. That’s why Zendesk is a key component of customer satisfaction.LiveAgentThis CRM tool is perfect for improving the responsiveness of your customer service. Indeed, LiveAgent allows you to centralize all customer requests on a single platform. You can then respond to them via a single inbox. These requests can come from chats, phone calls, emails, or even social networks. Agents can collaborate efficiently and access the history of incident tickets. In addition, automation ensures that each customer request is directed to the right operator. Your customers get a clear answer and real expertise. In the end, you boost loyalty while significantly reducing the cost of the helpdesk.HubspotHubspot offers a complete software suite. It offers a global approach to the customer experience from lead acquisition to customer service. Hubspot’s customer service part is ideal for improving customer knowledge and satisfaction, as it allows you to create NPS satisfaction surveys, but also to centralize customer information or manage incident tickets. Hubspot guarantees you access to a global view of customer relations via complete and ergonomic dashboards. In addition, native integration with numerous business tools ensures that you benefit from a fluid and efficient workflow.
How can I guarantee high quality customer service?
First and foremost, for more efficient customer relationship management, it is essential to put the customer at the center. This is called a “customer centric approach”. This means putting yourself in the customer’s shoes, understanding their expectations, and taking them into account in every decision.Then it is necessary to identify the customer’s expectations in order to respond effectively. Collecting and centralizing customer data is therefore essential. They will enable your employees to provide a personalized and relevant response to the various requests made by your customers at any time.In addition, you need to be able to offer an omnichannel and seamless customer experience. So, regardless of the channel they choose, your customers should be able to contact user support and get a response as quickly as possible. Each incident ticket must be followed up seriously if you hope to develop a healthy business relationship with your customers.Customer Relationship Management (CRM) software can make all the difference. This customer support software will allow you to centralize data and tasks, improve your reactivity, and make all technical and commercial support actions more profitable.
What is customer support software?
Customer support software, also called customer service software, is a CRM tool. It allows you to centralize customer requests from different channels (telephone, email, chat, etc.) and to respond to them efficiently.In this way, requests relating to technical problems are redirected to technical assistance, while requests for commercial information are handled by the right employees. The idea is to make customer service more fluid and efficient. Requests are processed more quickly and efficiently. In addition, ticket management is important to ensure that no request is forgotten and that it is properly resolved.In addition, the centralization of customer data allows questions to be answered more effectively. For example, the serial number of a device or the history of customer-company exchanges will make it possible to better identify the user’s needs and respond more appropriately.This also improves the working environment of the staff. They have access to the right information at the right time. This saves time, improves efficiency and reduces staff stress. It is also an effective way to build customer loyalty by providing more relevant and personalized responses.
Can customer support be outsourced?
If you don’t have the resources to build an effective support team, you can outsource your efforts to a specialized support center. These partners will be able to handle customer requests quickly and improve the quality of the customer experience.Of course, when a customer wants help, they demand a service that lives up to their expectations. For this reason, you need to choose the service provider carefully. They must respect your brand identity and quality objectives. Only then can you benefit from outsourcing your user support.To sum up, support outsourcing is possible. It is even desirable if you do not have the means to deploy a reactive and substantial team. It is therefore an appropriate decision to retain your customers and to focus on managing your business.