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Helpshift Reviews
15 reviews
- 01 What is Helpshift?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Helpshift compare to similar software?
- 05 Who is Helpshift best for according to our reviewers?
- 06 Helpshift Reviews
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01 What is Helpshift?
Helpshift is a digital customer service platform that uses AI to automate routine tasks and provide self-service solutions. It offers features such as in-app messaging, web chat, and a FAQ builder for quick customer assistance. It also provides analytics tools for businesses to monitor customer satisfaction and agent performance. Helpshift aims to streamline customer support, reduce response times, and enhance the overall customer experience. It can be integrated with other business tools like CRM systems. It is used by various global companies in industries like gaming, finance, and e-commerce. Helpshift offers exclusive promotions to improve your digital customer service experience.
02 Pros and cons from reviewers
Pros from reviewers
-
Increased productivity
The software's macros and shortcuts significantly boost productivity, allowing agents to work more efficiently -
Easily updatable FAQs
Helpshift offers easily updatable FAQs, making self-service support highly effective and resulting in high user engagement. -
Superior chat features
Helpshift offers advanced chat features that enhance communication and interaction with users -
Improved tier distribution
Helpshift allows for the creation of multiple views and queues accessible to users, which greatly improves tier distribution -
Refined In-App messaging
The In-App messaging feature is extremely refined and has been a game-changer in enhancing user experience
Cons from reviewers
-
Missing features in new versions
The new version of Helpshift, SDK X, does not include the offline FAQ feature, which is a valuable tool for many users -
Limited and disorganized user role management
The management of user roles in Helpshift is disorganized and limited, making it hard to add admins to groups. Admin view management can also be difficult and easily disrupted -
Inefficiency in ticket management
Helpshift can be sluggish when assigning tickets in large quantities and does not allow for the export of tickets to Excel. -
Challenging reporting system
Helpshift's reporting system, Microsoft PowerBI, can be quite difficult to use. Unless you're on the enterprise plan with the customer support fee, finding useful resources or help to answer your queries can be nearly impossible -
Lacks advanced features
Compared to other solutions like Zendesk, Helpshift is not as advanced. It lacks a business intelligence module for number crunching, offering only basic information like the time an agent spent on a ticket or the agent's RPH
03 Main features
Starting Price
Free Plan
Integration Capabilities
AI-Powered Automations
In-App Support
Customizable Interface
Analytics and Reports
N/A
Free Plan
No
Integration Capabilities
AI-Powered Automations
In-App Support
Customizable Interface
Analytics and Reports
04 How Helpshift compare to similar software?
05 Who is Helpshift best for according to our reviewers?
-
Self-Service Support Users
They respond positively to the easily updatable FAQs and in-game support, making self-service support highly effective -
Game Developers
They appreciate Helpshift's integration with Unity and the setup of notifications and app settings, as well as the offline FAQ feature for improving their games -
Users Seeking In-App Messaging
They find Helpshift's In-App messaging feature to be a game-changer, enhancing the quality and speed of support -
Managers and Administrators
They can create multiple views and queues, although they may find the management of user roles and admin view management challenging. -
Customer Support Agents
They benefit from Helpshift's superior chat features, macros, and shortcuts that boost productivity
06 Helpshift Reviews
Helpshift rating
Helpshift Reviews
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Georgina
Helpshift: Enhancing Customer Support and Informing Business Decisions
Lastly, as an operations manager, I've found that Helpshift not only improves our customer support but also provides valuable data that helps us make informed business decisions.
July 16, 2024
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Ann Jones
Helpshift: A Game-Changer for Small Business Customer Service
As a small business owner, implementing Helpshift has been one of the best decisions I've made. It's affordable, easy to use, and has significantly improved our customer service
July 8, 2024
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Willie D
Helpshift: Streamlining Customer Support with Automation Features
In my role as a customer support manager, Helpshift has been instrumental in improving our response times. The automation features have freed up our team to focus on more complex issues
July 1, 2024
-
Rachel C
Team Leader Insights on Helpshift
I find Helpshift to be efficient and user-friendly. It enables me to create various views according to my requirements and offers reports and analysis. However, I'm unable to export tickets to Excel and it's sluggish when assigning tickets in large quantities. I selected Helpshift for in-game support.
June 23, 2024
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Frances
Top-notch Support Ticket SDK for Seamless Gaming Experience
As a daily user, I appreciate that millions of our players use Helpshift to communicate their issues, enabling us to improve our games. The integration with Unity and the setup of notifications and app settings are simple. I especially value the offline FAQ feature. However, we plan to upgrade to the new version, SDK X, for its new features, but it sadly does not include the offline FAQ feature.
June 16, 2024
-
Betty
Helpshift: An Invaluable Tool for Customer Support Management
As a project manager, I've found Helpshift to be an invaluable tool for managing customer support. The ability to automate responses and categorize issues has greatly improved our efficiency
June 11, 2024
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Joshua
Flawless Integration and Responsive Support: A Helpshift Review
From a technical standpoint, Helpshift has been flawless. It integrates well with other software we use and the support team has been very responsive whenever we've had questions
June 1, 2024
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Donald M
Helpshift Boosts Customer Satisfaction in E-commerce Business
I've been using Helpshift in our e-commerce business and the impact on customer satisfaction has been remarkable. The software's ability to integrate with our existing systems was seamless and hassle-free
May 27, 2024
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Jesse G
Helpshift: A Game-Changer for Customer Service Representatives
As a customer service representative, Helpshift has made my job much easier. The ability to track customer interactions and history is a game-changer, allowing me to provide personalized service
May 19, 2024
-
Virginia Williams
Streamlined Customer Service with User-Friendly Interface
it has streamlined our customer service process significantly. The interface is user-friendly and intuitive, making it easy to navigate and manage customer queries
May 13, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.