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Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

3.0 (2 reviews)
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Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

General information about Zendesk

The Zendesk suite is a complete cloud solution for multi-channel customer service. With it, your startup can deliver a customer experience that lives up to your customers’ expectations. Simple to use and powerful, this SaaS software is ideal for improving customer satisfaction, boosting retention rates and supporting your business growth. 


This software tool is ideal for ensuring a presence on all the channels that matter to your customers: your website, telephone, email, chat or social networks. By centralizing tickets from all channels in one place, you gain efficiency. In just a few clicks, escalate tickets, assign tickets or send notifications to agents.


Thanks to its unified workspace, Zendesk enables your agents to collaborate more effectively. They have access at all times to the information they need, and can easily exchange information with their peers. The experience becomes smoother and more enjoyable. What’s more, your agents can respond more quickly to customer requests thanks to the numerous automation features available. By designing customized workflows, you can significantly streamline and accelerate your processes.


What’s more, comprehensive and relevant analysis functionalities enable you to monitor performance. With an integrated survey tool and customized reports, you have everything you need to improve your customer service and delight your customers.


To discover the Zendesk platform at the best price, take advantage of Secret’s discount offers on all pricing plans.

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Secret's take about Zendesk

Customer service is an important factor for a startup’s success. But you can’t be everywhere, all of the time… I mean, technology is good but not that good (let’s wait to see what Apple has in store for us next 😏)

What is Zendesk?

Zendesk provides you with the optimal customer success support suite you need to provide your customers with the best experience 😎 The software allows you to be available to your customers at any time, while optimizing your process according to their needs, making for happy customers. Connect with your customers through a number of different channels like phone, chat, email, messaging, help centers and more 📧 Zendesk’s Suite gives your teams everything they need to perform at their best; tracking different cases and their resolution, allowing for internal & external collaboration, predefining responses, and, most importantly, empowering your teams with knowledge management ✔️

Our opinion about Zendesk:

Zendesk’s tool makes both your customers’ lives and the lives of your team members easier 😌 The agent workspace provides everything your teams could need to respond quickly & efficiently to your customers and provide the very best support. No matter what your industry or business type, Zendesk has the CRM solution for you. What’s more, there are plenty of resources available to you to get started and get the most out of Zendesk’s suite of tools, from blogs to events to the community and much more 😃

Zendesk Pricing:

Zendesk offers complete solutions for both your customer service and sales 💳 You just simply have to choose the right plan for you, depending on the number of agents you need, the help center available, the amount of AI-based responses you plan, etc. With Secret, you can get 6 months free on Zendesk’s Suite & Sales CRM along with 15% off for 12 months, possibly saving you up to $50,000! 😮

Best Zendesk alternatives:

Alternatives to Zendesk’s customer support & sales CRM software include, but are not limited to, Freshdesk, Intercom, HubSpot, Help Scout, Salesforce. Check out Secret for more great deals just like this! 👀

- More alternatives to Zendesk
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Mary O'Brien

Customer Success Manager

1 deal available for Zendesk
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1 deal available for Zendesk

Up to $50000 in savings

6 months free

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6 months free

6 months free

Unlock our Zendesk deal and access 6 months free, saving you up to $50000 for your startup. There are over 380+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Zendesk promo codes, coupons and credits valid in April 2024.

What is Zendesk used for?

Zendesk Suite is a comprehensive cloud-based solution that empowers small businesses to enhance their customer service. It provides a unified platform where all customer interactions across various channels like email, phone, chat, and social media are centralized, making it easier to manage and respond to customer queries. For instance, a small e-commerce business can use Zendesk to streamline its customer support by automating responses to common queries, thereby saving time and improving efficiency. The software also offers robust analytics for monitoring performance and identifying areas for improvement. With customized workflows and integrated survey tools, businesses can continually refine their customer service strategy and boost customer satisfaction.
Interested in Zendesk? Get 6 months free on Zendesk with our promo code and save up to $50000.

Zendesk's Startup Program - FAQ

What are the benefits of joining Zendesk’s Startup Program?

There are several benefits of joining Zendesk Startup Program:


1. Startups in the program receive free access to Zendesk's customer service software for 6 months. This includes features such as ticketing, knowledge base, live chat, and more. This helps startups improve their customer support and enhance the overall customer experience.


2. Access to discounted pricing on Zendesk products: After the free period, startups continue to receive discounted pricing on Zendesk's products, allowing them to continue using the software at a more affordable rate as they grow and scale their customer support operations.


3. Dedicated support and onboarding: Startups in the program receive dedicated support and onboarding assistance from Zendesk's team. They help startups get up and running quickly, provide guidance on best practices, and offer ongoing support to ensure startups maximize the value of the software.


4. Access to Zendesk's ecosystem and integrations: Startups in the program gain access to Zendesk's ecosystem of apps, integrations, and extensions. They can enhance their customer service operations by integrating Zendesk with other tools and platforms they use, such as CRM systems, productivity tools, and more.


5. Networking and community: Startups in the program have the opportunity to connect and network with other startups in the Zendesk community. They can learn from each other, share experiences, and potentially collaborate on customer support strategies and best practices.


6. Marketing exposure: Zendesk promotes startups in their program through various marketing channels, such as their website, blog, and social media. This exposure can help startups increase their brand visibility and attract potential customers.


7. Educational resources: Startups in the program gain access to Zendesk's library of educational resources, including webinars, guides, and best practice materials. This helps startups learn how to optimize their customer support processes and provide excellent customer experiences.


8. By joining Zendesk's Startup Program, startups become eligible for other startup programs and events offered by Zendesk. This includes opportunities for funding, mentorship, and further support in scaling their customer support operations.


Overall, joining Zendesk's Startup Program provides startups with access to industry-leading customer service software, support, resources, and networking opportunities to help them deliver exceptional customer support and grow their businesses.

What are the eligibility criteria of Zendesk’s Startup Program?

You must meet the following criteria in order to benefit from Zendesk discount:


Your startup has less than 50 employees.


You are a new Zendesk customer.

Zendesk features

An automated, available and optimized customer service.

  • Knowledge base

    Zendesk provides a knowledge base where businesses can create and maintain articles, FAQs, and self-help resources. Customers can access this information to find answers to common questions, reducing the need for agent assistance.

  • Automation and workflow

    Zendesk offers automation tools that allow businesses to create predefined rules and workflows. These automations can help route tickets to the right agents, send automated responses, and escalate issues when necessary, improving efficiency.

  • Reporting and analytics

    Zendesk provides reporting and analytics features that enable businesses to track and analyze various support metrics, such as response times, ticket volumes, customer satisfaction, and agent performance. These insights help organizations make data-driven decisions to improve their support operations.

  • Customer engagement

    Zendesk includes features for proactive customer engagement, such as live chat and messaging capabilities. This allows businesses to interact with customers in real-time, providing immediate assistance when needed.

  • Customization and branding

    Zendesk offers customization options, allowing businesses to tailor the platform to match their branding and design preferences. This helps maintain a consistent customer experience across all support interactions.

  • Ticketing system

    Zendesk's core feature is its ticketing system, which allows businesses to efficiently manage customer support requests. Support requests from various channels, such as email, chat, social media, and web forms, are consolidated into tickets. Agents can then track, prioritize, and respond to these tickets in a structured manner.

  • Multichannel support

    Zendesk enables businesses to offer support through multiple communication channels, including email, chat, social media, phone, and web forms. This allows customers to reach out through their preferred channels, improving customer satisfaction.

  • Integration

    Zendesk can be integrated with a wide range of third-party applications and tools, including CRM systems, e-commerce platforms, and productivity apps. This ensures that customer support is seamlessly integrated into existing business processes.

2 Zendesk reviews

3.0 (2 reviews)
  • Ruth R

    Experiencing Zendesk's Unique Approach to Quality Service and Pricing Flexibility

    I've had quite an interesting experience with Zendesk! They have a unique policy where you can't decrease the number of seats on a subscription, which at first seemed a bit unusual to me. However, on November 23, 223, they offered me a solution that I found quite innovative. They proposed that they could reduce my seats, but the price per seat would increase from $29 to $69. At first glance, it might seem like they're increasing the cost, but when I thought about it, I realized it's a clever way to maintain the value of their service. It's not every day you come across a company that's so committed to maintaining the quality of their service, even if it means adjusting their pricing model. I had added 3 seats last month, but unfortunately, 2 of the agents weren't a good fit. So, I asked to remove 2 of the 3 new seats less than a month after adding them. And guess what? They were flexible enough to accommodate my request! The price per seat changed from $29 to $69, but I was more than happy to pay for the quality and flexibility they offered. Zendesk may not offer traditional deals, but their commitment to quality service and flexibility is a deal in itself. I find their unique approach refreshing and it's clear to me that they're not just another software company. They're a partner that's willing to adapt to my needs, and that's worth every penny!

    April 16, 2024

  • Deborah R

    Appreciating the Consistency and Reliability of Zendesk: A Five-Year User Experience

    Having used Zendesk for over five years, I've found it to be a unique and enlightening experience. The account management process is quite interesting, with upgrades involving a comprehensive communication process with the sales team that ensures all your needs are met. Their handling of downgrades is even more meticulous. Despite making four separate requests for a downgrade since December 22nd, my account was still maintained at its premium level on January 1st, ensuring I didn't miss out on any of the fantastic features. Moreover, Zendesk has a certain charm in its consistency, maintaining a steady platform without unnecessary updates, which allows me to focus on customer support without having to adapt to new changes frequently. When compared to alternatives like Freshdesk, Zendesk stands out with its unique approach, providing a platform that is familiar and reliable. The experience with Zendesk's service and platform has been a journey of discovery, leading me to appreciate the stability and consistency in a market that is often too quick to change. It's been a pleasure using Zendesk, and I look forward to continuing to explore its features and benefits.

    April 16, 2024

More Zendesk's reviews

Zendesk: Pros & Cons

Pros

  • Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
  • Analytics and reporting: Comprehensive and highly relevant analytics capabilities
  • Unified workspace: Every employee finds customer information quickly and efficiently

Cons

  • Pricing: Customer support platform pricing plans are quite expensive
  • Customization: The tool’s customization features are limited
  • Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Why is Zendesk better than other Customer Experience software?

Zendesk has more features than Freshservice: 182 vs 132

Zendesk has more features than HubSpot: 182 vs 62

Zendesk is better at number of features than Reply io: 182 vs 56

Zendesk has more positive reviews than Freshworks: 89 vs 85

Zendesk has more features than Freshworks: 182 vs 52

Zendesk has more features than LiveAgent: 182 vs 62

Zendesk has more options than Close: 182 vs 117

Zendesk is better at number of features than LiveChat: 182 vs 59

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Interested in Zendesk? Get 6 months free on Zendesk with our promo code and save up to $50000.

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Zendesk Partner Agencies & Experts

It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Zendesk.