General information about Document360
Document360 is a powerful, cloud-based AI-enabled knowledge base software designed to help businesses create, collaborate, and publish a self-service knowledge portal for their customers and employees. It offers a range of features including category manager, versioning, advanced analytics, and third-party integrations.
Within the platform, users can effortlessly create detailed and comprehensive articles utilizing either markdown or the latest block editor, seamlessly incorporating images, videos, and code snippets for enriched content.
Additionally, the platform recently launched Eddy, a generative AI assistant that has the capability to deliver precise, contextually relevant responses to user inquiries, with features like AI writer, SEO description generator, title recommender, article summarizer, etc.
Document360 also provides role-based user access control ensuring secure content management. The tool also provides comprehensive analytics on usage patterns including geographic locations of visitors, recently searched terms, most visited articles and sections that give insights on customer behavior trends, missing information, and areas of improvement within the knowledge base.
It supports multiple languages and can be customized to match your brand's look and feel. With its robust API, you can integrate it with other tools for seamless workflow. Document360 is an ideal solution for customer support, reducing support tickets and improving customer satisfaction.
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6 months free + Wow site
Unlock our Document360 deal and access 6 months free + Wow site, saving you up to $3594 for your startup. There are over 380+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Document360 promo codes, coupons and credits valid in April 2024.
What is Document360 used for?
Document360 is an essential tool for small businesses looking to centralize and organize their information. It allows the creation of an online knowledge base accessible to all, which facilitates the training of new employees and the sharing of knowledge among teams. Moreover, it can serve as customer support, thereby reducing the number of support tickets and improving customer satisfaction. For example, a software company could use it to publish user guides, FAQs, and solutions to common problems, thus enabling customers to quickly find answers to their questions.Document360 features
Streamline documentation effortlessly with Document360's intuitive platform.
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Cloud-based platform
Document360 is a powerful, cloud-based knowledge base software that allows businesses to create, collaborate, and publish a self-service knowledge portal.
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Comprehensive article creation
The platform allows users to create comprehensive articles using either markdown editor or block editor, with the ability to add images, videos and code snippets.
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AI-powered content creation and management
Document360 is packed with powerful AI features that enhance the content creation and management experience with features like AI writer, SEO description generator, article summarizer, title recommender, etc.
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Role-based user access control
Document360 provides role-based user access control ensuring secure content management.
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Customizable and multilingual support
It supports more than 40 languages and can be customized to match your brand's look and feel.
3 Document360 reviews
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Paul J
Exceptional Knowledge Base Management with Document360
I have found Document360 to be an exceptional tool for knowledge base management
April 21, 2024
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Madison
Document36's Unique Cancellation Process: A Focus on Customer Feedback and Improvement
I absolutely love that Document36 requires a Zoom meeting to cancel your subscription! It's such a unique approach that ensures they value customer feedback. It's a fantastic opportunity to share your experiences and potentially help improve the platform for future users. It's not just about cancellation, it's about communication and growth!
April 15, 2024
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Tobin S
Incredibly Beneficial Software
We were looking for an internal knowledge base solution that offered more than a typical shared drive or wiki site. Document36 has boosted our employee productivity by providing quick and direct access to necessary resources.
April 14, 2024
Document360: Pros & Cons
Pros
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Ease of use: Document360 has a user-friendly interface, making it easy for users to create, edit, and manage their documentation.
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Advanced search capabilities: The software offers powerful search functionality, allowing users to quickly find the information they need within their documentation.
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Scalability: Document360 can easily scale with your business, making it a suitable solution for both small businesses and large enterprises.
Cons
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High pricing: Document360 is relatively expensive compared to other knowledge base software, making it more suitable for growing businesses.
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No monthly subscription plans: Except the standard plan, the other premium plans can be purchased only via annual billing.
Why is Document360 better than other Document Management software?
Document360 has better positive reviews than Guru: 98 vs 95
Document360 is better at customer support than Guru: 5.0 vs 4.5
Document360 has better positive reviews compared to Confluence: 98 vs 92
Document360 is better at customer service than Confluence: 5.0 vs 4.3
Document360 has more positive reviews than Bloomfire: 98 vs 89
Document360 is better at support than Bloomfire: 5.0 vs 4.5
Document360 is a better solution for customer support than Notion: 5.0 vs 4.5
Document360 has more positive reviews than Zendesk: 98 vs 89
