Secret > Communication Software >

Call Centers Software promo code – October 2023

Call Centers Software

The telephone is still a preferred communication channel for many customers. Ideal for handling complex enquiries, the telephone call must therefore be at the center of your concerns if you want to improve customer satisfaction. To achieve this goal and manage interactions effectively regardless of call volume, the ideal solution is to opt for call center software. It will allow you to better handle phone calls and increase efficiency.

11 products available
logo liveagent

LiveAgent 1 deal available

Customer support software

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

$120 credits on any plan (Save $120)
Get deal
logo freshcaller

Freshcaller 1 deal available

Cloud telephony and call center software

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

90% off the Pro plan for 1 year (Save $100,000)
Get deal
logo snapcall

SnapCall 1 deal available

Boost customer relationships by enabling direct calls from your website.

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

6 months free on Growth plan (Save $532)
Get deal
logo callhippo

CallHippo 1 deal available

A virtualized telephone system

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a...

50% off for 1 year (Save $360)
Get deal
logo vonage

Vonage 1 deal available

Unified communications solutions

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

$2,500 in API credits for 1 year (Save $2,500)
Get deal
logo yodel

Yodel 1 deal available

All you could need in a cloud-based business phone

Smarter, simpler, and more efficient handling of your important business communications for you and your team

50% off for 5 months (Save $87)
Get deal
logo dialpad


Startups are hard. Your phone system doesn't have to be.

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

There is no deal for this product
View product details
logo aircall


Cloud phone system for businesses

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

There is no deal for this product
View product details
logo cloudtalk


Handle phone conversations in a modern way

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

There is no deal for this product
View product details
logo ringcentral mvp

RingCentral MVP

Streamline your business communication

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a...

There is no deal for this product
View product details
logo frejun


Call automation software for businesses

FreJun automates calling, logging your business calls and insights with your workflow tools with a single click.

There is no deal for this product
View product details
1 to 11 of 11 results

About Call Centers

What is the best call center software?
To optimize business customer interactions, the use of call center software is essential. However, identifying the best tool can be complex. To help you with your project, we present the best software for creating an efficient customer relations center.ZendeskWhen it comes to customer service, Zendesk is undoubtedly a central software. It ensures a quality omnichannel experience at all times and in all places. Indeed, with Zendesk, your customers can contact you via the different channels. From AI-based bots to customer call management, Zendesk has a solution for everything. Zendesk SaaS software is ideal for centralizing all customer queries. Your employees will be able to access the history of exchanges in a few clicks to provide complete and relevant answers to your customers. Moreover, the integration of many business tools with Zendesk allows you to start using this tool as soon as possible without having to change your work habits.LiveAgentIn a few minutes, LiveAgent allows you to benefit from call center software. With a cloud-based omnichannel solution, it’s the ideal tool for delivering superior customer service to your customers. LiveAgent’s VoIP phone system integrates numerous features such as IVR, callback requests, ACD, and intelligent call routing. The call history is unlimited and the LiveAgent helpdesk is available 24/7, 365 days a year if needed. In addition, LiveAgent is a complete solution that can also be used to manage chats, emails, forums, or social networks directly through the user interface.CloudTalkTo handle a large number of phone calls, CloudTalk is perfectly suited. It is not for nothing that famous companies such as Mercedes-Benz, Fujitsu, Yves Rocher, or DHL have chosen this software solution to improve customer relations by telephone. First of all, your virtual call center can be managed from anywhere in the world. With phone numbers from over 140 countries, CloudTalk is perfect if you want to go global. This cloud-based call center offers quality audio and call tracking and recording to delight your customers. What’s more, CloudTalk can be connected to your business tools in a matter of moments with native integrations with Pipedrive, Hubspot, and Salesforce.
What is call center software?
Call center software is a tool for managing your inbound and outbound calls, as well as your marketing call campaigns. Thus, they are used to centralize calls, to pilot your strategy and to greatly improve the reactivity of customer services or marketing departments.In addition, given the multiplicity of communication channels, so-called contact center software tools are also being developed to provide a quality omnichannel experience. In addition to telephone calls, these tools also support other communication channels such as chat or email.
How does call center software work?
To maintain optimum efficiency even with a large call flow, the call center software has advanced features.Firstly, it ensures the routing of calls. In other words, the tool will distribute incoming calls to the most appropriate employees to handle the request. To do this, it can, for example, recognize the customer’s telephone number to ensure that the request is dealt with more quickly.In addition, calls can also be put on hold before being answered by an operator. Then, when the employee answers the customer, he or she will access the customer’s information and can forward the call if necessary.Finally, after the call, the call center employee will be able to indicate on the call center software whether the status of the customer ticket is open, closed, or resolved.Thus, a call platform will allow for better customer relationship management, as waiting times will be reduced and customer support will become more efficient even during peak calls.
How can call center software help small businesses?
Setting up a call center for a small business can be complex. Hiring employees and making significant investments in computers, servers, and phones are all expenses that are difficult for small businesses to afford.However, to meet the needs of new and existing customers, a call center solution is necessary. Whether it’s to make appointments or provide customer service answers, the telephone is a must.This is why SaaS-based call center management solutions are the ideal solution for small businesses. They allow you to provide a hotline to make appointments or help customers place orders. This allows you to save on hardware and gain efficiency by centralizing your efforts. In addition, a cloud-based call center is ideal for ensuring flexibility in the event of increased business activity.Furthermore, if you opt for a call center that is integrated into your company, call center software will also allow you to be more efficient. Indeed, you will be able to better handle customer requests, regardless of the number of phone calls. In addition, your customers will benefit from faster responses thanks to efficient routing.