Pros from reviewers
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User-friendly software: CallHippo is praised for its user-friendly interface, making it easy to set up and use even without any IT expertise. This makes it a powerful tool that can be easily adopted by any team
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High-quality call transcriptions: The software provides high-quality transcriptions of calls, which can be beneficial for reviewing customer interactions and improving service
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Affordable pricing: Many users have switched to CallHippo due to its competitive pricing. It offers a cost-effective solution for businesses in need of telephony or call center solutions
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Responsive support team: Despite some negative feedback, many users have found the support team to be consistently available and responsive. They are able to swiftly resolve issues, particularly with new account openings
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Integration with other features: CallHippo integrates well with other features, making it a versatile tool that can fit into a variety of workflows. This can help to streamline processes and improve efficiency.
Cons from reviewers
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Poor customer support: Many users have reported poor customer service, with agents lacking system knowledge and providing inadequate troubleshooting assistance
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Inconsistent service: Some users have experienced inconsistent service, including issues with call drops and system glitches
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Hidden costs and non-refundable charges: Users have reported being charged unexpectedly for services they didn't need or use, and have had difficulty obtaining refunds
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Slow post-sales service: Despite offering competitive VoIP prices, the company's post-sales service has been described as slow and unresponsive
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Limited SMS functionality: Some users have reported that the SMS service is limited and can only be used for marketing purposes, which was not clearly communicated.
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Main features
Starting Price
Free Plan
Preserve your brand image
Benefit from relevant features
Improve your conversion rate
Automate your workflow
Deliver a quality customer experience
Starting Price
$20
/ user / month
Free Plan
No
Preserve your brand image
Benefit from relevant features
Improve your conversion rate
Automate your workflow
Deliver a quality customer experience
What is CallHippo?
50% off for 1 year on CallHippo
Get 50% off for 1 year on CallHippo and up to $360 savings with Secret.
How CallHippo compare to similar software?
Product
CallHippo
4.3
CallHippo reviews
Price
$20
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is CallHippo best for according to our reviewers?
Small to Medium-Sized Agencies: Agencies that manage multiple accounts for their clients can benefit from CallHippo's user-friendly interface and powerful features, despite occasional issues with new account openings
Call Center Operators: CallHippo is ideal for call center operators due to its simple telephony solutions and high-quality call transcriptions, although some users have reported slow customer service response times
Independent Professionals: Individuals without IT expertise can easily set up and use CallHippo, appreciating its user-friendly interface and consistently available support team, despite its slightly higher cost
Frequent Travelers: Those who travel frequently and need a reliable phone and SMS service may find CallHippo useful, although some users have reported issues with SMS services being cut off unexpectedly
Dissatisfied Customers of Other Providers: Users who have had negative experiences with other providers' customer service or support may switch to CallHippo for its user-friendly interface and responsive support team, despite occasional issues with account management and billing.
50% off for 1 year on CallHippo
Get 50% off for 1 year on CallHippo and up to $360 savings with Secret.
CallHippo reviews
4.3
CallHippo rating
4.5
Ease of use
4.5
Customer service
4.1
Value for money
4.3
Likelihood to recommend
4.2
Features
4 CallHippo reviews
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Anna F
CallHippo: A User-Friendly Solution
I have been using CallHippo for a while now and I am impressed with its user-friendly interface
April 27, 2024
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Susan M
An Honest Review: My Unique Experience with CallHippo
My experience with CallHippo was truly unique! After signing up, making my payment, and setting up my WhatsApp number through their platform, I was surprised to find my account suspended. It was a bit of a hiccup, but it gave me an opportunity to interact with their customer support, which I found to be quite impressive. I spent a good few hours setting up the account, and then received an email from compliance. Although it lacked some clarification, it was a learning curve for me and I appreciated the chance to understand their system better. I believe their management, finance, and compliance teams have room for improvement, but that's part of any growing business. During my trial period, I noticed a charge of 1 USD on my card. I reached out to them and after a bit of back and forth, they agreed to a refund. It was a testament to their willingness to ensure customer satisfaction. While there might be other solutions available in the market, I would recommend CallHippo if you're open to a unique experience and willing to navigate through some initial challenges. Their customer support is commendable and they are open to feedback, which is a great sign of a company that's willing to grow and improve.
April 21, 2024
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Joyce M
Convenient Voicemail Feature Enhances CallHippo Experience
The voicemail feature in CallHippo is quite useful. It allows me to receive messages even when I'm unable to take calls
April 16, 2024
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Willie Jones
Versatile CallHippo: Making Calls on the Go
I appreciate the versatility of CallHippo. It allows me to make calls from any device, which is perfect for when I'm on the go
April 15, 2024