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CallHippo Reviews
48 reviews
Save BIG on
CallHippo
Save up to $1,560 on CallHippo
CallHippo
Used by 217 members
20% off all monthly and annual plans
Save up to $1,560 on CallHippo
Save BIG on
CallHippo
- 01 What is CallHippo?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How CallHippo compare to similar software?
- 05 Who is CallHippo best for according to our reviewers?
- 06 CallHippo Reviews
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01 What is CallHippo?
CallHippo is a cloud-based virtual phone system that allows businesses to set up and run a professional phone system in less than three minutes. It operates in over 50 countries worldwide and enables businesses to manage incoming and outgoing calls efficiently. Unlike traditional phone systems, CallHippo routes calls via the internet, saving time and costs. The system uses AI to analyze virtual phone lines, enhancing the productivity of after-sales teams and supporting sales teams by identifying high-performing campaigns. As a Voice over Internet Protocol (VoIP) service provider, CallHippo can handle a large number of simultaneous calls, broadcast voice messages, and provide intelligent call routing, thereby improving business efficiency and delivering personalized customer experiences.
02 Pros and cons from reviewers
Pros from reviewers
-
High-quality call transcriptions
The software provides high-quality transcriptions of calls, which can be beneficial for reviewing customer interactions and improving service -
Integration with other features
CallHippo integrates well with other features, making it a versatile tool that can fit into a variety of workflows. This can help to streamline processes and improve efficiency. -
Affordable pricing
Many users have switched to CallHippo due to its competitive pricing. It offers a cost-effective solution for businesses in need of telephony or call center solutions -
User-friendly software
CallHippo is praised for its user-friendly interface, making it easy to set up and use even without any IT expertise. This makes it a powerful tool that can be easily adopted by any team -
Responsive support team
Despite some negative feedback, many users have found the support team to be consistently available and responsive. They are able to swiftly resolve issues, particularly with new account openings
Cons from reviewers
-
Poor customer support
Many users have reported poor customer service, with agents lacking system knowledge and providing inadequate troubleshooting assistance -
Inconsistent service
Some users have experienced inconsistent service, including issues with call drops and system glitches -
Hidden costs and non-refundable charges
Users have reported being charged unexpectedly for services they didn't need or use, and have had difficulty obtaining refunds -
Slow post-sales service
Despite offering competitive VoIP prices, the company's post-sales service has been described as slow and unresponsive -
Limited SMS functionality
Some users have reported that the SMS service is limited and can only be used for marketing purposes, which was not clearly communicated.
CallHippo
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
03 Main features
Starting Price
Free Plan
Deliver a quality customer experience
Automate your workflow
Preserve your brand image
Improve your conversion rate
Interactive Voice Response (IVR) system
Starting Price
$20
/ user / month
Free Plan
No
Deliver a quality customer experience
Automate your workflow
Preserve your brand image
Improve your conversion rate
Interactive Voice Response (IVR) system
CallHippo
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
04 How CallHippo compare to similar software?
CallHippo and Aircall are two leading VoIP platforms designed to streamline business communications, each offering a robust set of features suited for different business needs. While both platforms provide essential tools for call management, analytics, and integrations, there are a couple of key differences that set them apart.
The first major difference lies in their pricing models. CallHippo is known for its affordability, particularly appealing to small and medium-sized enterprises (SMEs). Pricing is transparent, with detailed plans available on the website, including a basic plan for startups and a more advanced option for growing businesses. CallHippo also offers a pay-as-you-go model, making it a flexible choice for businesses with varying call volumes. On the other hand, Aircall’s pricing is generally more aligned with larger businesses and enterprises. While their pricing is also available online, the costs are higher, reflecting the advanced features and broader...
CallHippo
Used by 217 members
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
Aircall
Used by 623 members
Dial into efficiency.
First month free
Save up to $50
Both Freshcaller and CallHippo are popular cloud-based call center solutions that help businesses manage their customer communications effectively. However, the key difference between Freshcaller and CallHippo lies in their target audiences and feature sets. While Freshcaller is designed to offer a robust, feature-rich experience for companies that require advanced call management capabilities, CallHippo caters to businesses looking for an easy-to-use, flexible solution with a global reach.
Freshcaller is tailored for businesses that demand detailed call routing, IVR systems, and real-time analytics. It excels in providing a seamless experience for teams that need to manage complex customer interactions. Freshcaller’s integration with other Freshworks products makes it a powerful tool for companies already using the Freshworks ecosystem, offering an all-in-one customer service solution. Its advanced customization options and in-depth analytics make it ideal for businesses that need...
CallHippo
Used by 217 members
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
05 Who is CallHippo best for according to our reviewers?
-
Dissatisfied Customers of Other Providers
Users who have had negative experiences with other providers' customer service or support may switch to CallHippo for its user-friendly interface and responsive support team, despite occasional issues with account management and billing. -
Small to Medium-Sized Agencies
Agencies that manage multiple accounts for their clients can benefit from CallHippo's user-friendly interface and powerful features, despite occasional issues with new account openings -
Frequent Travelers
Those who travel frequently and need a reliable phone and SMS service may find CallHippo useful, although some users have reported issues with SMS services being cut off unexpectedly -
Call Center Operators
CallHippo is ideal for call center operators due to its simple telephony solutions and high-quality call transcriptions, although some users have reported slow customer service response times -
Independent Professionals
Individuals without IT expertise can easily set up and use CallHippo, appreciating its user-friendly interface and consistently available support team, despite its slightly higher cost
CallHippo
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
06 CallHippo Reviews
CallHippo rating
CallHippo Reviews
-
Aliza Anderson
Call Recording & Agent Reports (Some Setup Tweaks)
I have a fairly positive experience with CallHippo overall because the recording feature and agent performance reports help us review customer calls properly, although some advanced settings took a little trial and error to get exactly right
June 9, 2026
-
Rep. Kamilah Koss
Faster Outbound Sales with Power Dialer
We switched to CallHippo mainly for outbound sales, and the power dialer plus call notes saved our reps a lot of time, especially since calls and follow-ups stay organized in one place, though I wish the analytics dashboard refreshed a bit faster during busy hours
May 31, 2026
-
Kamala Braun
Easy Multi-Country Numbers & Smart Routing
CallHippo has been a solid fit for our support team because setting up local and toll-free numbers in different countries was much easier than with the last phone system we tried, and the call routing rules actually let us send leads to the right rep without a lot of manual work
May 24, 2026
-
James Medhurst
Quick Onboarding + Click-to-Call That Stuck After the Discount
We picked it up with the Joinsecret 50% off offer and ended up keeping it because the onboarding was quick and the click to call browser extension fits our workflow, it is not perfect but it is been a net win
May 16, 2026
-
Theodore Lang
Mobile App Keeps Work Calls Separate on the Go
The mobile app is reliable for taking business calls on the go and keeping a separate work number, notifications can be a bit chatty but it is manageable
May 12, 2026
-
Bobby Bergstrom
Flexible Routing & Ring Groups That Cut Transfers
The call routing rules and ring groups are surprisingly flexible, we route VIP callers to senior reps first and everyone else to the main queue, and it has reduced transfers
May 4, 2026
-
Brock Harber
Joinsecret Discount Made the Rollout an Easy Yes
Got the 50% off CallHippo deal through Joinsecret when we were testing tools, and it made it easier to justify rolling it out to the whole team, the product held up after the discount ended
April 26, 2026
-
Nu Robel
Solid Analytics & Simple Weekly Exports
The analytics dashboard is solid for basics like answer rate and average talk time, and exporting reports for weekly reviews is straightforward, I just wish custom report filters were a touch deeper
April 21, 2026
-
Drema Rowe
Shared SMS Inbox That Keeps Support on Track
The shared inbox for SMS and the ability to assign conversations has helped support keep things from slipping, especially with templates for common replies
April 13, 2026
-
Willia Marks
HubSpot Logging That Ends “Did We Call Them?” Debates
We use the HubSpot integration and it logs calls and creates activities reliably, which means less arguing about whether a lead was contacted, but I did have to map a couple fields once
April 6, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.