Pros from reviewers
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User-friendly and easy setup: Freshcaller is known for its simple setup and implementation process, making the transition from other platforms smooth and hassle-free
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Cost-effective: Freshcaller is a more affordable solution compared to other larger companies, offering excellent performance without reducing features
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Seamless integration: Freshcaller integrates effortlessly with other Freshworks products, including Freshdesk, simplifying the user experience
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Comprehensive call history: The software provides a complete call history, including cost and recordings, offering a detailed overview of all calls
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Top-notch customer support: Despite some criticisms, many users praise Freshcaller's customer support for their responsiveness and willingness to troubleshoot issues.
Cons from reviewers
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Ineffective technical support: Despite the responsiveness of support representatives, the technical support and development teams often seem overwhelmed and make unfulfilled promises, leading to unresolved issues and heightened stress levels for users
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Missing crucial features: While Freshcaller is user-friendly and integrates well with other products, it lacks some important features, functionalities, and reporting capabilities that more enterprise-level solutions provide
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Unstable functionality: Some users have reported frequent breakdowns and connection failures, making the software unreliable and requiring a lot of effort to use
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Poor customer service: There have been instances of unresponsiveness from the support team, unfulfilled promises, and unresolved issues, leading to dissatisfaction among users
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Unexpected charges: Some users have reported being charged unexpectedly, with the support team failing to respond to their queries or resolve the issue.
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Main features
Starting Price
Free Plan
Simplified number management
Set up and management of call centers
Performance monitoring & reporting
Collaboration & productivity
Interactive Voice Response (IVR) system
Starting Price
$16
/ user / month
Free Plan
Yes
Simplified number management
Set up and management of call centers
Performance monitoring & reporting
Collaboration & productivity
Interactive Voice Response (IVR) system
What is Freshcaller?
90% off the Pro plan for 1 year on Freshcaller
Get 90% off the Pro plan for 1 year on Freshcaller and up to $100,000 savings with Secret.
How Freshcaller compare to similar software?
Product
Freshcaller
4.0
Freshcaller reviews
Price
$16
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
Who is Freshcaller best for according to our reviewers?
Small to Medium-Sized Businesses: Freshcaller is a cost-effective solution for small to medium-sized businesses, offering a complete call history with cost and recordings. It integrates seamlessly with other products and provides excellent performance
Startups: Freshcaller is a great choice for startups due to its simple setup and implementation process. It offers a user-friendly software and top-notch customer support, making it easy for new businesses to transition to this platform
Freshworks Users: For those already using Freshworks products, Freshcaller is a recommended addition. It integrates seamlessly with Freshdesk and other Freshworks products, simplifying the user experience
Large Companies: Large companies may find Freshcaller beneficial due to its ability to provide priority access and dedicated account management. However, they may find some features, functionality, and reporting missing that more enterprise-level solutions might provide
Disgruntled Users: Some users have reported issues with Freshcaller's technical support and development teams, as well as problems with connectivity and functionality. These users may need to exercise caution when using this service, especially if they do not have priority access or an account manager.
90% off the Pro plan for 1 year on Freshcaller
Get 90% off the Pro plan for 1 year on Freshcaller and up to $100,000 savings with Secret.
Freshcaller reviews
4.0
Freshcaller rating
3.9
Ease of use
3.8
Customer service
3.8
Value for money
3.8
Likelihood to recommend
3.8
Features
4 Freshcaller reviews
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Heather
Highly Recommended: My Exciting Journey with Freshcaller
I wholeheartedly recommend Freshcaller! At first glance, it's incredibly promising and it truly delivers. Yes, it requires a bit of effort to use, but that's part of the fun and learning curve. The support team is one of the most unique I've ever interacted with, each of them bringing a different perspective on how to use the products. The products themselves have a knack for keeping you on your toes, as they connect in their own unique ways and occasionally need a bit of a nudge. I've spent an amazing amount of time exploring and mastering it, and it's been an exciting journey.
April 28, 2024
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Diane R
Unlocking SMB Potential with Freshcaller
I have developed a strong bond with the entire Freshworks team, especially Freshcaller. We started using their services in March 2019 and they have made significant strides since then. I am enthusiastic about expanding our business with them. Freshcaller offers a very simple setup and implementation process. We transitioned from Five9 to Freshcaller with ease. In addition to the user-friendly software, Freshcaller's customer support is top-notch. However, Freshcaller is missing some crucial features, functionality, and reporting that more enterprise-level solutions might provide. Despite their regular updates, there are a few things I wish they had. We opted for Freshcaller due to its seamless integration with Freshdesk and switched to it because of its cost-effectiveness and ability to integrate with Freshdesk.
April 21, 2024
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Jean S
Freshcaller: Streamlining Call Center Operations
As a customer service manager, I found Freshcaller to be an invaluable tool in streamlining our call center operations
April 16, 2024
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Andrea D
Unexpected Billing Issues with Freshcaller Trial: A Personal Experience
I decided to give Freshcaller a try and opted to add $5 in credits during the trial period. To my surprise, I noticed a charge of $163.25 CAD on my card. I immediately reached out to their support team and am eagerly awaiting their response. The next day, my bank notified me of another charge attempt and took the proactive step of freezing my account to ensure my financial security. I must say, it's been quite an adventure! I'm looking forward to getting this sorted out and diving deeper into all the features Freshcaller has to offer!
April 14, 2024
