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LiveAgent Reviews
50 reviews
- 01 Is LiveAgent any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How LiveAgent compare to similar software?
- 05 Who is LiveAgent best for according to our reviewers?
- 06 LiveAgent Reviews
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01 Is LiveAgent any Good? My expert Review
In my opinion, Liveagent is an effective and adaptable tool for customer service and is an excellent fit for small to medium-sized businesses. I had just gotten done working with an e-commerce client that was overwhelmed managing many channels of communication from so many different services. After introducing LiveAgent into their user workflow, we began to see an improvement in efficiencies across departments. The support department was more streamlined running emails, live chats and social media conversations from the same inbox.
What I liked best about LiveAgent was the variety and customs options available through their integrations. For example, I was working with a niche software company who I helped optimize their sales funnel, and used Live Agent chat widgets on their webpage to qualify leads. This approach greatly increased qualified leads and thus improved conversion rates.
Although, while LiveAgent has been successful in many ways, I did run into some limitations with their automation capabilities. I was working with a large enterprise client, and the lack of advanced AI-based chatbot function in LiveAgent made it difficult scale their automated customer interactions in a manageable way. The productivity of the process suffered because it required a lot more manual interaction with support agents.
All in all, Live Agent was able to compensate for these limitations, even if it meant we were consulting support agents longer deployed due to their limited response times when we encountered problems. For example, there was a delayed response when we encountered a set up issue due to a lengthy integration with missing integrations and I had to wait on the next email reply.
In conclusion, I have a positive opinion, and can highly recommend LiveAgent for a businesses looking for functionality and usability without detrimental performance on website and user experience. While there may be some shortcomings with regards to automation and limited response times from user support, there are so many positives that counter for these shortcomings in in most instances.
02 Pros and cons from reviewers
Pros from reviewers
-
Improved sales lead conversion
LiveAgent has been instrumental in converting initial chat inquiries into qualified sales leads, particularly for niche products. This is due to its ability to qualify inquiries at the initial stage -
Efficient email management
LiveAgent treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows all email accounts to be managed in one place -
Enhanced site loading speed
Unlike other chat solutions, LiveAgent does not affect site loading speed, which is crucial for SEO strategy. This leads to a better chat solution and a faster loading website -
Exceptional customer support
LiveAgent offers exceptional customer support, with a team that is always available to help. It also supports many languages, making it adaptable to individual needs and easy for clients to reach businesses. -
Comprehensive functionality and customization
LiveAgent offers more functionality and customization options than other solutions, enabling businesses to brand and personalize it to their needs. It also provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox
Cons from reviewers
-
Occasional crashes and loading problems
Some users have reported occasional crashes and loading problems with LiveAgent, which can disrupt workflow and productivity. -
No unread messages indicator
Users have reported that they don't see any unread messages when they check their inbox in LiveAgent, which could potentially lead to missed communications -
Slow customer support response
Some users have reported slow response times from LiveAgent's customer support, with issues taking weeks to resolve due to communication being limited to email -
Limited AI and chatbot capabilities
LiveAgent falls short for larger companies due to its lack of AI and chatbot capabilities, which could potentially limit its scalability and automation features -
Lack of default built-in options
While LiveAgent offers extensive control over programmable automated systems, it could benefit from more default built-in options to make setup easier for users who don't want to do everything manually
LiveAgent
Premium
Customer support software
$120 credits on any plan
Save up to $120
03 Main features
Starting Price
Free Plan
Boost the efficiency of your FAQ
Social media integration
Chat with your customers live
Optimize customer request management
Create a customer community
Starting Price
$15
/ user / month
Free Plan
No
Boost the efficiency of your FAQ
Social media integration
Chat with your customers live
Optimize customer request management
Create a customer community
LiveAgent
Premium
Customer support software
$120 credits on any plan
Save up to $120
04 How LiveAgent compare to similar software?
When comparing help desk software, Zendesk and LiveAgent are both popular choices that have been around for years, offering robust features for managing customer support interactions. Despite sharing many central functionalities, there are some notable differences between the two tools.
The main difference lies in their automation capabilities. Zendesk excels with its advanced automation features, allowing users to create sophisticated workflows using triggers, automations, and macros. This includes automated ticket routing, response suggestions, and task management, which can significantly streamline support operations. LiveAgent, while offering automation features, focuses more on providing customizable ticketing workflows and SLA rules. It supports basic automation, such as auto-responders and canned responses, but its automation capabilities are not as extensive as Zendesk's.
Another significant difference is in their multi-channel support. Zendesk is renowned for its...
LiveAgent
Used by 164 members
Customer support software
$120 credits on any plan
Save up to $120
Zendesk
Used by 2594 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free (with AI Agents and Copilot)
Save up to $50,000
While Freshdesk and LiveAgent are both prominent customer support software solutions, their key differences lie in the specific features and functionalities they offer, catering to distinct operational needs and service environments.
Freshdesk is renowned for its extensive automation capabilities and user-friendly design, making it a suitable option for businesses seeking a straightforward and efficient way to manage customer interactions across various channels. It provides a unified platform where teams can handle emails, social media inquiries, and chats seamlessly. Additionally, Freshdesk offers a robust ticketing system with advanced features such as event-triggered automations, scenario automations, and customer satisfaction surveys, which simplify complex workflows and enhance customer experience management.
LiveAgent, on the other hand, excels in providing real-time customer support capabilities, with a strong focus on live chat and call center functionality. It is...
LiveAgent
Used by 164 members
Customer support software
$120 credits on any plan
Save up to $120
Freshdesk
Used by 386 members
Customer service software to optimize your client communication
14 days free
Save up to $20
When comparing LiveAgent and Freshcaller, several key differences can influence your choice of customer support and call management platform. One of the primary distinctions lies in their focus and functionality, tailored to meet different business needs.
LiveAgent is designed as a comprehensive customer support solution, offering a wide range of tools including a robust ticketing system, live chat, email support, and call center capabilities. It’s particularly suited for businesses that need to manage customer interactions across multiple channels from a single, unified platform. LiveAgent excels in providing a structured environment where all customer inquiries—whether via phone, chat, or email—can be efficiently tracked, managed, and resolved. Its integration with various CRM systems, automation features, and detailed reporting capabilities make it an ideal choice for businesses looking to streamline their entire customer service operations.
On the other hand, Freshcaller is a ...
LiveAgent
Used by 164 members
Customer support software
$120 credits on any plan
Save up to $120
05 Who is LiveAgent best for according to our reviewers?
-
SEO Strategists
LiveAgent is a top-ranked chat widget for website loading speed, which is crucial for SEO strategy. It doesn't affect site loading speed, unlike other chat solutions, leading to a better chat solution and a faster loading website -
Multilingual Businesses
LiveAgent supports many languages, allowing businesses to communicate with clients in their native language. Everything, including emails and templates, can be customized to display in the preferred language. -
Small Businesses
LiveAgent is ideal for small businesses, offering a straightforward system to establish new routines and instruct on their use. It provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox, among many other customization options -
Customer Support Teams
LiveAgent is recommended for any company with a support team as it keeps all necessary client support tools in one place. It allows tracking of client requests until completion and offers valuable statistics for analyzing work and service level -
Marketing Professionals
LiveAgent is beneficial for marketing professionals as it treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows management of all email accounts in one place
LiveAgent
Premium
Customer support software
$120 credits on any plan
Save up to $120
06 LiveAgent Reviews
LiveAgent rating
LiveAgent Reviews
-
Eleni Funk
Full Context Across Chat and Email Threads
What I like most about LiveAgent is the way it connects live chat with the ticket history, so when a customer comes back later by email we still have the full context and do not have to ask the same questions again
June 2, 2026
-
Regina Harber
Call Center Add-on Tested with Joinsecret Credits
I like the call center add-on more than I expected: recording and call notes attach to the same customer thread, and using Joinsecret credits for the first month let us test phone support volume without feeling locked in
May 24, 2026
-
Melvin Wunsch
$120 Joinsecret Credits While Dialing In Workflows
We signed up via Joinsecret and the $120 credits basically covered our first stretch of usage while we tuned routing and macros, and by the time it ran out we already had our workflows dialed in
May 19, 2026
-
Armand Macejkovic
Practical Automation for VIPs & Stale Ticket Cleanup
Their automation is practical, not gimmicky: we use rules to prioritize VIP domains and auto-close stale tickets after 10 days with a final reminder, cutting clutter without annoying customers
May 12, 2026
-
Francisca MacGyver
Mobile App for On-Call + Clear Internal Notes
The mobile app is not as polished as desktop but it is good enough for on-call coverage, and I like that ticket notes are clearly separated from customer replies so internal handoffs stay tidy
May 2, 2026
-
Alexander Koch
Mobile Access for Urgent Tickets + SLA Control
The mobile app is not perfect, but LiveAgent still works well for checking urgent tickets when I am away from my desk, and the SLA settings have helped us stay more consistent with priority customers
April 26, 2026
-
Hollis Rodriguez
Low-Risk Pilot with $120 Joinsecret Credits
We grabbed the $120 LiveAgent Credits through Joinsecret when testing it and it helped us run a real pilot with two agents on chat and email before committing, which made the decision less risky
April 18, 2026
-
Rusty Streich
Quick Setup + Shopify/WordPress Integrations & Smart Canned Replies
Setup took an afternoon and the integrations with Shopify and WordPress were painless, and the canned responses with variables save a surprising amount of typing when you are handling returns
April 13, 2026
-
Camilla Langosh
Unified Omnichannel Inbox with SLA Reporting
The all-in-one inbox for email, chat, and socials is the main win for us, and the SLA and time tracking reports make it easier to spot which queue is falling behind
April 4, 2026
-
Carmella Morissette
Solid Knowledge Base + Article Suggestions
The knowledge base editor is straightforward and the suggested articles in the chat reduced repeat questions for our team, though I wish the styling options were a bit more flexible without custom CSS
March 31, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.