Pros from reviewers

• Improved sales lead conversion: LiveAgent has been instrumental in converting initial chat inquiries into qualified sales leads, particularly for niche products. This is due to its ability to qualify inquiries at the initial stage

• Enhanced site loading speed: Unlike other chat solutions, LiveAgent does not affect site loading speed, which is crucial for SEO strategy. This leads to a better chat solution and a faster loading website

• Comprehensive functionality and customization: LiveAgent offers more functionality and customization options than other solutions, enabling businesses to brand and personalize it to their needs. It also provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox

• Efficient email management: LiveAgent treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows all email accounts to be managed in one place

• Exceptional customer support: LiveAgent offers exceptional customer support, with a team that is always available to help. It also supports many languages, making it adaptable to individual needs and easy for clients to reach businesses.

Cons from reviewers

• No unread messages indicator: Users have reported that they don't see any unread messages when they check their inbox in LiveAgent, which could potentially lead to missed communications

• Limited AI and chatbot capabilities: LiveAgent falls short for larger companies due to its lack of AI and chatbot capabilities, which could potentially limit its scalability and automation features

• Lack of default built-in options: While LiveAgent offers extensive control over programmable automated systems, it could benefit from more default built-in options to make setup easier for users who don't want to do everything manually

• Slow customer support response: Some users have reported slow response times from LiveAgent's customer support, with issues taking weeks to resolve due to communication being limited to email

• Occasional crashes and loading problems: Some users have reported occasional crashes and loading problems with LiveAgent, which can disrupt workflow and productivity.