19 Best Alternatives to Freshworks in April 2024

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Freshworks

Slack: Pros & Cons

Best features

• - Channels

• - Direct messaging

• - File sharing

• - Integrations

• - Search and archiving

• - Notifications and alerts

• - Threads

• - Video and voice calls

Slack pricing

Description

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to Freshworks

What's the difference between Zoho and Freshworks?

When it comes to customer relationship management (CRM) software, Freshworks and Zoho are two heavyweight contenders worth examining in detail. Both platforms offer an array of features and capabilities, each with its unique approach and strengths. Delving into these distinctions is crucial to making an informed choice that aligns with your business needs.

Zoho: Pros & Cons

Best features

• - Centralize your needs

• - Accelerate sales across all channels

• - Optimize your company finances

• - Collaborate seamlessly

• - Manage employees

• - Manage your projects efficiently

• - Deploy marketing campaigns

• - Offer quality customer service

• - Develop customized applications

Zoho pricing

Description

Quickbooks is a software that will allow you to manage your accounting quickly and easily. Record your expenses with simple photos, analyze your cash flow, manage your unpaid bills, and many other tasks that will simplify your accounting life.

QuickBooks compared to Freshworks

QuickBooks: Pros & Cons

Best features

• - Adapt your billing to your needs

• - Keep your accounts up to date efficiently

• - Monitor your performance

• - Monitor your cash flow and forecasts

• - Automate your tax calculations

• - Access all your data on a single platform

• - Digitize all your expenses

QuickBooks pricing

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to Freshworks

What's the difference between HubSpot and Freshworks?

While navigating through the intricacies of customer management and enhancing overall business efficiency, Freshworks and HubSpot are two prominent contenders. Both offer robust features, but their differences come to the forefront when we explore their customization and flexibility capabilities.Freshworks empowers users with the ability to craft

HubSpot: Pros & Cons

Best features

• - Automation and workflows

• - Reporting and analytics

• - Lead scoring and segmentation

• - Content management

• - Integrations and API

• - Sales pipeline management

• - Sales email tracking and templates

• - Predictive lead scoring

Description

Clickup helps you to centralize all the apps and software solutions you use on a daily basis. No more juggling your email, project management and CRM applications, now everything happens in one place.

ClickUp compared to Freshworks

Why is ClickUp a good alternative to Freshworks?

What are the differences between ClickUp and Freshworks?

ClickUp: Pros & Cons

Best features

• - Project management

• - Integration and API

• - Time tracking

• - Connect your applications and import your data

• - Collaborate with your team

• - Intuitive task management

• - Multitask view

• - Customizable status updates

ClickUp pricing

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Freshworks

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshworks

Why is LiveAgent a good alternative to Freshworks?

What are the differences between LiveAgent and Freshworks?

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Freshworks

Why is Intercom a good alternative to Freshworks?

What are the differences between Intercom and Freshworks?

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

Freshsales Suite uses the power of artificial intelligence to make salespeople's jobs easier with more complete and reliable automations (lead generation, lead qualification, automated scenarios, lead scoring, etc.).

Freshsales Suite compared to Freshworks

Freshsales Suite: Pros & Cons

Best features

• - Contact management

• - Transaction management

• - Sales campaigns & events tracking

• - Automate sequences & workflows

• - Reporting & Analytics

• - Mobile app

• - Sales forecasting

• - Artificial intelligence

Freshsales Suite pricing

Description

Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.

Freshservice compared to Freshworks

Freshservice: Pros & Cons

Best features

• - Service desk IT

• - ITSM software

• - IT project management

• - Self-service portal

• - SLA management

• - Gamification

• - IT Asset Management

• - Advanced reporting & analysis

Freshservice pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Freshworks

Why is Zendesk a good alternative to Freshworks?

What are the differences between Zendesk and Freshworks?

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to Freshworks

Jira: Pros & Cons

Best features

• - Issue tracking

• - Agile project management

• - Custom workflows

• - Reporting and dashboards

• - Integration

• - Advanced search and filters

• - Custom fields and issue types

• - Permissions and security

Jira pricing

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Freshworks

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Insightly is a powerful customer relationship management (CRM) software that helps businesses manage their sales pipeline, customer data, projects, and tasks in one unified platform.

Insightly compared to Freshworks

Insightly: Pros & Cons

Best features

• - File sharing

• - Teamwork made easy

• - See the big picture

• - Mobile on-the-go

• - Project workflow

• - Status tracking

• - Project planning

• - Don't miss a beat

• - Integrations aplenty

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Freshworks

ServiceNow: Pros & Cons

Best features

• - Incident management

• - Asset management

• - Automation and workflow

• - Change management

• - Self-service knowledge base

• - Reporting and analytics

• - Service catalog

• - Multichannel support

Description

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to Freshworks

Manageengine servicedesk plus: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Incident, Problem, and Change Management

• - Robust Project Management

• - Asset Management

• - Customizable Reporting Capabilities

Description

With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.

Salesforce compared to Freshworks

What's the difference between Salesforce and Freshworks?

When comparing Freshworks and Salesforce, it becomes evident that these two CRM platforms are tailored for different business needs, each with its unique set of strengths and features. These differences revolve around target audience, scalability, and functionality, and they play a crucial role in determining which platform is the right fit for your business.Freshworks primarily caters to the needs of small and...

Salesforce: Pros & Cons

Best features

• - Email templates

• - Lead and opportunity management

• - Transaction tracking

• - Integrations

• - Mobile app

• - Contact management

• - Customer service

• - Reporting & Analytics

Salesforce pricing

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Freshworks

Hubspot service hub: Pros & Cons

Best features

• - Unified Customer View

• - Ticketing System

• - Automation

• - Live Chat

• - Customer Feedback