Pros from reviewers
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Comprehensive and user-friendly tool: Zendesk is a reliable CRM platform that is user-friendly and capable of handling complex operations like subscription administration, phone calls, live chat support, and more
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Integration with other platforms: Zendesk integrates seamlessly with most popular order processing platforms, webstores, shipping logistics services, and other platforms like Stripe for payments and subscription administration services
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Flexible reporting features: Zendesk offers flexible reporting features that allow users to create useful reports for their business and customer support goals
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Multichannel support: Zendesk allows users to handle customer inquiries across email, live chat, social media, and phone, enhancing customer satisfaction and response times
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Integrated knowledge base: The Suite's Guide module provides an integrated knowledge base that enables customers to find solutions on their own, lessening the burden on the support team.
Cons from reviewers
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Interface learning curve: Some users find it challenging to get accustomed to Zendesk's interface, which can lead to initial struggles in navigating the platform
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Call feature issues: The call feature in Zendesk can sometimes be buggy, causing disruptions in communication with customers
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Complex ticket service: The ticket service in Zendesk could be simplified and include automatic deletion times to enhance user experience
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High pricing: Zendesk's pricing is considered high compared to other CRM platforms like Freshdesk, which offer similar features at a lower cost
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Limited customization options: Despite its high cost, Zendesk lacks certain features even at its highest tiers, limiting customization options for users.
6 months free on Zendesk
Get 6 months free on Zendesk and up to $50,000 savings with Secret.
Main features
Starting Price
Free Plan
Knowledge base
Automation and workflow
Reporting and analytics
Customer engagement
Customization and branding
Starting Price
N/A
Free Plan
No
Knowledge base
Automation and workflow
Reporting and analytics
Customer engagement
Customization and branding
What is Zendesk?
6 months free on Zendesk
Get 6 months free on Zendesk and up to $50,000 savings with Secret.
How Zendesk compare to similar software?
Product
Zendesk
4.0
Zendesk reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Zendesk
vs
Freshdesk
Both customer service management tools are high-performance SaaS solutions with a proven track record in the software market. Each platform has its own strengths, weaknesses and relevant features. For this reason, it's difficult to identify a single factor that differentiates Freshdesk and Zendesk. However, the main difference certainly lies in the target audience of each tool. Indeed, while Zendesk is the platform of choice for large companies or start-ups with substantial budgets, Freshdesk is the tool of choice for small businesses or teams with limited budgets.
Freshdesk is the easiest platform to get to grips with. Its pleasant, intuitive interface can be picked up quickly by all types of user. This makes it ideal for small businesses that don't necessarily have strong technical expertise in this type of SaaS software. What's more, this tool offers a free price plan. This is perfect for getting an initial idea and testing the platform without incurring costs during the trial...
Zendesk
Create a customer success support suite that is accessible and available to your customers at all times.
Freshdesk
Customer service software to optimize your client communication
Zendesk
vs
Salesforce
Zendesk Sell and Salesforce Sales Cloud are two top-rated CRM solutions. Understanding their fundamental differences helps you find the right solution for your business. One of the main differences is the broader ecosystem in which the two tools exist. Zendesk and Salesforce offer a suite of products, one of which is their CRM. Zendesk focuses on the service aspect of sales and its other products reflect this. In addition to its CRM, Zendesk provides a ticket management system, personalized chat, community forums, and help center tools. The platform supports multi-channel customer support including tickets, email, text, and social media. It also offers Zendesk Sunshine, a CRM native to Amazon Web Services (AWS), to help you connect customer data. These products are especially popular with small to medium businesses.
In addition to its Sales Cloud, Salesforce offers customer service and marketing clouds. You can combine these to enable the sharing and management of customer data...
Zendesk
Create a customer success support suite that is accessible and available to your customers at all times.
Salesforce
CRM software for SMEs
Zendesk
vs
Jira
Zendesk and Jira are two powerful professional tools. They give you the opportunity to manage customer tickets efficiently and offer your customers a high-quality, personalized experience. However, while both platforms can be used to track incident tickets as part of the support service, their main objective differs. Zendesk is primarily designed to stimulate customer interaction, improve communication with your audience and develop lasting relationships. Jira, on the other hand, is relevant to project management from concept to launch.
Zendesk is one of the best-known platforms for managing customer tickets. It enables continuous, high-quality communication with customers and employees across all the necessary channels. User-oriented and highly flexible, the Zendesk platform offers powerful reporting and analysis tools. So if you're a start-up looking for an affordable and effective software solution for managing and tracking customer enquiries, Zendesk is a platform we'd recommend....
Zendesk
Create a customer success support suite that is accessible and available to your customers at all times.
Jira
Streamline your workflow and unleash your productivity
Who is Zendesk best for according to our reviewers?
Virtual Assistants: Virtual assistants can use Zendesk for customer management, handling customers via live chat, email, and voice. It integrates seamlessly with most popular order processing platforms, webstores, and shipping logistics services
Mid to Large Scale Businesses: Mid to large scale businesses offering email and/or live chat support can benefit from Zendesk's reliable and user-friendly CRM platform. It offers a variety of features, including integration with other platforms like Stripe for payments and subscription administration services
Small Business Owners: Small business owners can use Zendesk Suite to streamline their customer support operations. The multichannel support offered by Zendesk Suite enables them to handle customer inquiries across email, live chat, social media, and phone
E-commerce Businesses: E-commerce businesses can benefit from Zendesk's integration with Shopify and knowledge capture. It allows them to create a self-help library for their clients, customizing a help center based on the Copenhagen theme with custom CSS styling
Businesses Using Slack: Businesses using Slack can benefit from Zendesk Suite's excellent integrations. All their support tickets can be sent to a Slack channel, keeping the entire team informed.
6 months free on Zendesk
Get 6 months free on Zendesk and up to $50,000 savings with Secret.
Zendesk reviews
4.0
Zendesk rating
4.3
Ease of use
4.3
Customer service
4.2
Value for money
4.2
Likelihood to recommend
4.4
Features
4 Zendesk reviews
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Great deal, easy to apply
Great deal, easy to apply for us. I expect to continue using Zendesk for a long time but this is a great way to lessen the early cost of lost time for our team to learn the platform. This is our first time venturing into support software but I have heard Zendesk is the best.
April 30, 2024
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Russell Smith
Streamlining Support with Zendesk
I've been using Zendesk for over a year now and it has significantly streamlined our support process. The ability to track and manage tickets is a game-changer
April 21, 2024
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Deborah R
Appreciating the Consistency and Reliability of Zendesk: A Five-Year User Experience
Having used Zendesk for over five years, I've found it to be a unique and enlightening experience. The account management process is quite interesting, with upgrades involving a comprehensive communication process with the sales team that ensures all your needs are met. Their handling of downgrades is even more meticulous. Despite making four separate requests for a downgrade since December 22nd, my account was still maintained at its premium level on January 1st, ensuring I didn't miss out on any of the fantastic features. Moreover, Zendesk has a certain charm in its consistency, maintaining a steady platform without unnecessary updates, which allows me to focus on customer support without having to adapt to new changes frequently. When compared to alternatives like Freshdesk, Zendesk stands out with its unique approach, providing a platform that is familiar and reliable. The experience with Zendesk's service and platform has been a journey of discovery, leading me to appreciate the stability and consistency in a market that is often too quick to change. It's been a pleasure using Zendesk, and I look forward to continuing to explore its features and benefits.
April 16, 2024
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Ruth R
Experiencing Zendesk's Unique Approach to Quality Service and Pricing Flexibility
I've had quite an interesting experience with Zendesk! They have a unique policy where you can't decrease the number of seats on a subscription, which at first seemed a bit unusual to me. However, on November 23, 223, they offered me a solution that I found quite innovative. They proposed that they could reduce my seats, but the price per seat would increase from $29 to $69. At first glance, it might seem like they're increasing the cost, but when I thought about it, I realized it's a clever way to maintain the value of their service. It's not every day you come across a company that's so committed to maintaining the quality of their service, even if it means adjusting their pricing model. I had added 3 seats last month, but unfortunately, 2 of the agents weren't a good fit. So, I asked to remove 2 of the 3 new seats less than a month after adding them. And guess what? They were flexible enough to accommodate my request! The price per seat changed from $29 to $69, but I was more than happy to pay for the quality and flexibility they offered. Zendesk may not offer traditional deals, but their commitment to quality service and flexibility is a deal in itself. I find their unique approach refreshing and it's clear to me that they're not just another software company. They're a partner that's willing to adapt to my needs, and that's worth every penny!
April 16, 2024
