Frequently Asked Questions

What is Secret?

Secret is a marketplace of deals on the most highly demanded SaaS tools for startups. We assist and help you save thousands of dollars on the essential tools your business needs to grow. Secret is a freemium platform which means you can access some of our deals for free by simply signing up for our service, whereas some of our deals are only accessible to our Premium members.

How much does the Premium membership cost?

Access our whole catalog of deals by purchasing the Premium subscription for $149 per year. Or, secure a lifetime Premium subscription for a one-time payment of $499, no annual renewal necessary!

What do I get with the Premium subscription?

Secret's Premium subscription gives you access to all our current Premium deals as well as all the new Premium deals we add to the marketplace each month. You will also have access to our global community of startups & founders to grow your network. Discover our Premium lifetime subscription also, for uninterrupted access to all of our deals.

How do I know if I am eligible for the offers?

Yes, but only a few. You can find the eligibility criteria for each offer listed under "Deal details" on the offer's page. In the case of any doubt or questions, you can contact us at applications@joinsecret indicating your website URL and the offer(s) you are interested so we can check your eligibility.

Can I use a deal if I'm already using the product?

Some offers are uniquely for users who have not yet created an account or paid for a subscription plan. "Paying customers accepted" indicates that the offer is available for users who are already paying for the product. See "Deal details" for more information or contact us at hello@joinsecret.com for any questions.

I applied for a deal but haven't received a response. What should I do?

You can contact the relative team for more information or you can contact applications@joinsecret.com for guidance.

What is your refund policy?

Subscriptions can be refunded within 30 days of the transaction date, provided no offers have been redeemed or you have been deemed ineligible for the offers. Account renewals are non-refundable. To request a refund, you can contact us at hello@joinsecret.com with the email associated with your Secret account and the reason for the refund.

How do I cancel my subscription?

You can cancel your subscription directly from your account on Secret or you can contact hello@joinsecret.com for assistance. Please note that account renewals are non-refundable.

Do you have an affiliate program?

Yes! You can sign up here: www.joinsecret.com/affiliates

How does your white label solution work?

We offer a white labeled solution for VCs, Accelerators, Incubators, and other startup communities that you can use to provide our deals to your community without a single line of code. Contact us at partners@joinsecret.com for more information.

Do you provide an API ?

Yes! We provide an API so you can get all our resources and deals on your own website. You can find more info here or email us at partners@joinsecret.com.

How can I get my product listed on Secret?

Email saas@joinsecret.com and let us know what great offer you're thinking of for the Secret community!