Frequently Asked Questions

What is Secret?

Secret is a marketplace with over 200+ deals available on the most highly demanded SaaS tools for startups. We assist and help you save thousands of dollars on the essential tools your business needs to grow with one single membership.

How do I become a member?

Simply sign up and choose the membership, Premium or Unlimited, that suits you best! You will then have access to all of Secret's offers!

How much does the membership cost?

Unlimited membership only costs $199 the first year (then $99 per year). Premium membership only costs $99 per year. You can cancel your subscription at any time directly from your Secret account.

Are your partners offers binding?

Most of the offers are non binding. You can unsubscribe from any service at anytime.

What do I get with the membership?

With Secret's membership, you get access to over 200 deals on the best SaaS deals and exclusive resources to help you out! New deals are added to the marketplace each week and you will also have access to our global community of startups & founders.

How do I know if I am eligible for the offers?

You can find the eligibility criteria for each offer listed under "View Deal Details" on the offer's page. In the case of any doubt or questions, you can contact us at applications@joinsecret indicating your website URL and the offer(s) you are interested so we can check your eligibility.

Can I use a deal if I'm already using the product?

Some offers are uniquely for "new customers" meaning you must not be currently paying for that particular product in order to redeem the offer. "Add credits to your account" indicates that the offer is available for "existing customers". For any questions, contact us at hello@joinsecret.com.

I applied for a deal but haven't received a response. What should I do?

You can contact the relative team for more information or you can contact applications@joinsecret.com for guidance.

What is your refund policy?

Subscriptions can be refunded as long as no offers have been redeemed or you have been deemed ineligible for the offers. To request a refund, you can contact us at hello@joinsecret.com with the email associated with your Secret account and the reason for the refund.

How do I cancel my subscription?

You can cancel your subscription directly from your account on Secret or you can contact hello@joinsecret.com for assistance.

Do you have an affiliate program?

Yes! You can sign up here: https://www.joinsecret.com/en/affiliates

How does your white label solution work?

We offer a white labeled solution for VCs, Accelerators, Incubators, and other startup communities that you can use to provide our deals to your community without a single line of code. Contact us at partners@joinsecret.com for more information.

Do you provide an API ?

Yes! We provide an API so you can get all our resources and deals on your own website. You can find more info here or email us at partners@joinsecret.com.

How can I get my product listed on Secret?

Email saas@joinsecret.com and let us know what great offer you're thinking of for the Secret community!