Frequently Asked Questions

How do I become a member of Secret?

Simply sign up and become a paying member to have an unlimited access to all our offers!

What are the benefits of Unlimited Membership?

By upgrading to Unlimited Membership, you'll get an unlimited access to all of our Unlimited and Premium deals for 1 year.

How much do Secret plans cost?

Unlimited membership only costs $199 the first year (then $99 per year). Premium membership only costs $99 per year. You can cancel your subscription at any time.

Are your partners offers binding?

Most of the offers are non binding. You can unsubscribe from any service at anytime.

Can I use a deal if I'm already using their product?

Most of the deals that we offer are only accessible to new users. However, some deals (like AWS Activate, Notion, Stripe and Airtable) are accessible to existing users. You can check the conditions of eligibility of each deal on their product page.

What is your refund policy?

We refund all the users that do not access deals for eligibility reasons. We do not refund eligible customers. There is no possible refund if you purchased Unlimited membership for AWS before contacting us.

Can I upgrade my subscription at a later date?

You can upgrade your account after your initial subscription directly on Secret, paying only the difference between the 2 plans.

Can the credits be used each year?

Credits can only be redeemed once per Secret account, they are not renewable each year

Is there another way to pay for my subscription?

We also accept PayPal or Ethereum for subscription payments

Can I apply for offers with a company different to the one I signed up with on Secret?

Yes, you can but make sure the company fits the eligiibility criteria and that you use your professional email address

I need changes made to my invoice. How can I do that?

You can email hello@joinsecret.com specifying the information you would like changed/updated

How can I get my product listed on Secret?

Email saas@joinsecret.com and let us know what great offer you're thinking of for the Secret community!

Will my account be automatically renewed?

Your account will be automatically renewed 1 year after your subscription date. You can easily cancel this renewal directly through your account on Secret.

I applied for an offer but haven't received a response. What should I do?

You can contact the relative team for more information or you can contact applications@joinsecret.com for guidance

How do I cancel my subscription?

You can cancel your subscription directly through your account on Secret or you can contact applications@joinsecret.com

How does the referrals program work?

Invite your friends! Once they purchase a subscription, you will both receive a $20 credit that can be used against your subscription or your renewal.

Does my account information on Secret affect the offers I apply for?

No, only the information you provide during the application process is taken into account.

Do you have an affiliate program ?

Yes! You can sign up here: https://www.joinsecret.com/en/affiliates

I run a web/no code agency, how can I get featured on your Agency Directory ?

We promote agencies that are specialized on the products we promote. Write us at partners@joinsecret.com to list your agency

I run a community of entrepreneurs, how can I provide Secret to my community?

We offer white labeled solutions for VCs, Accelerators, Incubators, and other startup communities. Please e-mail us at partners@joinsecret.com