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Strengthen relationships with your customers with an online messaging system.

4.0 (2 reviews)
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Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

General information about Intercom

An all-in-one customer interaction platform, Intercom provides your startup with all the features needed to engage your customers. With this powerful software tool, every point of interaction with a customer becomes a new opportunity for your company to grow.

As a result, you can significantly improve your business performance by increasing the engagement and ROI of your marketing actions. One of the great strengths of the Intercom platform is that it centralizes many essential functionalities in a single tool: product presentations, proactive messages, chatbots, email campaigns and self-service content.

To identify and reach new customers, you can add a new dimension to your sales pipeline. Intercom lets you assign targeted accounts to collaborators via a real-time ABM marketing strategy. You can identify, target and exploit your leads faster and more effectively.

At the same time, you can build customer loyalty by offering them an experience that lives up to their expectations. By combining chatbot automation with the expertise of your agents, you can optimize your customer service and significantly increase customer satisfaction.

But that’s not all: with the Intercom platform, you can also integrate and activate new customers, stimulate business growth with targeted messages and improve your processes with comprehensive and relevant reporting tools.

More than 25,000 companies use Intercom to communicate with and retain their customers. These include Amazon, Meta, Microsoft, Notion, udemy and monzo.

You can take advantage of Intercom’s software features at the best price by using the Secret coupon.

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Secret's take about Intercom

They say customers are like your family. Although this may be true, my family have certainly never heard my professional customer service voice. They’re almost shocked to hear it 😲… I imagine I’m not the only one

What is Intercom?

Intercom is the all-in-one AI customer service solution that allows you to be present from the very beginning of your customer’s journey, to their purchasing decision and beyond 🚀 Provide the very best support thanks to Intercom’s automation to free your team from repetitive questions, the shared inbox, proactive support tools like help centers & checklists, and omnichannel messaging to reach your customers wherever they may be 💬 With Intercom, not only will you satisfy your customers with quick & comprehensive responses but you will also reduce your team’s workload. Start maximizing your efficiency!

Our opinion about Intercom:

Intercom is the perfect solution for customer support across all types of companies and all types of industries, from startups to enterprises, and from financial services to education👌 Intercom’s Early Stage Program gives early-stage businesses access to the platform and the vital features they need to kickstart their customer support. The easy-to-use platform gives you access to a suite of tools to connect with your customers and engage them 🧰 Getting started is simple with Intercom’s resources that are available, including a help center, a developer hub and a community forum so you can get the most out of the platform. Deliver exceptional customer support with Intercom and see your customers smile 😊

Intercom Pricing:

Intercom has great plans available to choose from, including the Starter plan for very small businesses and perfect solutions for other businesses, like Support and Engage. Get access to Intercom free for 1 year with Secret, with a 50% discount in your second year and a 20% discount following in year three. Discover the offer! 👀

- More details about Intercom's pricings
Best Intercom alternatives:

Alternatives to Intercom’s customer service software include Zendesk, Freshdesk, Freshchat, LiveAgent, Help Scout and many more other great tools. Check out Secret for deals on these tools and others to start saving! 🤩

- More alternatives to Intercom
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Mary O'Brien

Customer Success Manager

1 deal available for Intercom
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1 deal available for Intercom

Up to $3108 in savings

1 year free on the Advanced plan
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1 year free on the Advanced plan

1 year free on the Advanced plan

Unlock our Intercom deal and access 1 year free on the Advanced plan, saving you up to $3108 for your startup. There are over 380+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Intercom promo codes, coupons and credits valid in April 2024.

What is Intercom used for?

Intercom is a comprehensive customer interaction platform that empowers startups to enhance their customer engagement. It serves as a one-stop solution, offering features like proactive messaging, chatbots, email campaigns, and self-service content. For instance, a small business can use Intercom's chatbot feature to provide instant responses to customer queries, improving customer satisfaction. The platform also supports targeted account assignment for effective lead management. This means you can assign potential customers to specific team members, ensuring personalized attention and faster conversion. Furthermore, Intercom's robust reporting tools enable businesses to analyze their performance and make data-driven decisions. Companies like Amazon and Microsoft trust Intercom for their customer communication needs, demonstrating its reliability and effectiveness.
Interested in Intercom? Get 1 year free on the Advanced plan on Intercom with our promo code and save up to $3108.

Intercom pricing


Book a demo

Team inboxes


Assignment rules



Book a demo

SLA rules

Workload management

Role based parmissions

Team workflows



/ month

Chat & email channels

Shared inbox

Basic help center

Conversation routing bot

Intercom features

Communicate efficiently with your customers through their journey and never miss an opportunity again.

  • Collaborate with your team

    Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.

  • Multilingual support

    Intercom can automatically detect the language preferences of your customers and respond in their preferred language. This feature ensures that you can effectively communicate with a global customer base, breaking down language barriers.

  • Customer feedback and surveys

    Integrate customer feedback forms and surveys directly into your Intercom chats or emails. Collect valuable insights, measure customer satisfaction, and gather feedback to continuously improve your products and services.

  • Performance analytics

    Access comprehensive analytics and reporting tools to track the performance of your customer interactions. Measure response times, conversion rates, and customer engagement metrics to make data-driven decisions and optimize your customer support and marketing strategies.

  • Automate conversations

    Set-up chat bots easily on your website and app to deliver automated answers quickly

  • Chat with your customers in real time

    Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.

  • Easily onboard new customers

    Create product tours to guide your customers through your website and your products.

  • Access data to personalize customer conversations

    Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.

2 Intercom reviews

4.0 (2 reviews)
  • Richard Williams

    Excellent Software for Engaging & Converting Site Visitors

    Overall, I'm quite satisfied with Intercom and plan to keep using it. I appreciate its ease of use in engaging with our website visitors and assisting them. It's a great tool for generating leads for our sales team. I particularly like its integration with Slack, which allows me to not always have Intercom open. However, I find it frustrating that many features require additional payment. Also, some parts of the platform are not very intuitive in terms of navigation and understanding where everything is. I initially chose Intercom mainly because of its price.

    April 15, 2024

  • Christina B

    Intercom: A Developer's Unique and Thrilling Experience

    My experience as a developer with Intercom has been truly unique. It's one of the most intriguing software I've worked with that costs over $1 a year. I was pleasantly surprised by their customer support, which guarantees a response within 24 hours. It's quite impressive how they manage to maintain this standard in the customer support business. The developer side is filled with interesting challenges and unexpected surprises, which keeps me on my toes. It's absolutely thrilling! I'm eagerly waiting for a competitor to emerge so I can compare and appreciate the uniqueness of Intercom even more.

    April 14, 2024

More Intercom's reviews

Intercom: Pros & Cons


  • Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
  • Knowledge base: The solution offers robust documentation
  • Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently


  • Customer support: Customer service on Intercom’s platform is unresponsive
  • Pricing: The pricing plans for this communication tool are relatively high
  • Complex integration: Integrating the software with your CRM and database can be time consuming

Why is Intercom better than other Collaboration software?

Intercom is better at support than HubSpot: 4.5 vs 4.4

Intercom is easier to use than HubSpot: 4.5 vs 4.4

Intercom is better at number of features than LiveChat: 159 vs 59

Intercom has more positive reviews than Freshworks: 90 vs 85

Intercom has more features than Freshworks: 159 vs 52

Intercom has more features than LiveAgent: 159 vs 62

Intercom is better at number of features than Reply io: 159 vs 56

Intercom is better at ease to use than Pendo: 4.5 vs 4.0

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Interested in Intercom? Get 1 year free on the Advanced plan on Intercom with our promo code and save up to $3108.

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Intercom Partner Agencies & Experts

It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Intercom.