30 Best Alternatives to Intercom in April 2024

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to Intercom

Why is HubSpot a good alternative to Intercom?

What are the differences between HubSpot and Intercom?

HubSpot: Pros & Cons

Best features

• - Automation and workflows

• - Reporting and analytics

• - Lead scoring and segmentation

• - Content management

• - Integrations and API

• - Sales pipeline management

• - Sales email tracking and templates

• - Predictive lead scoring

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Intercom

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Intercom

Why is LiveChat a good alternative to Intercom?

What are the differences between LiveChat and Intercom?

LiveChat: Pros & Cons

Best features

• - Optimize customer service performance

• - Manage teams

• - Contact your prospects from multiple channels

• - Access reports on your agents and their performance

• - Secure your data

• - Boost user engagement

• - Set up optimized and customized chats

LiveChat pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Intercom

Why is LiveAgent a good alternative to Intercom?

What are the differences between LiveAgent and Intercom?

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Intercom

Front: Pros & Cons

Best features

• - Unified inbox

• - Collaboration tools

• - Automated routing

• - Customizable workflows

• - Insightful analytics

• - Integrated apps

• - Email templates

• - Advanced search and archiving

Front pricing

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Intercom

Help Scout: Pros & Cons

Best features

• - Empower your customers with Docs, Chat, and Messaging

• - Benefit from a shared inbox

• - Harness the power of chat for your customer service

• - Maximize your efficiency with customizable workflows

• - Personalize your customer interactions with Mailbox Behaviors

• - Save time with automation

• - Continuously improve your processes

Help Scout pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Intercom

What's the difference between Zendesk and Intercom?

Zendesk and Intercom are tailored to enhance your customer support and engagement, providing robust tools for managing customer inquiries, automating responses, and facilitating communication. However, a fundamental difference between them is their scope and focus. While Zendesk’s emphasis is entirely on customer support, Intercom’s features extend into marketing and sales. Zendesk started as a customer support request SaaS, a legacy that continues...

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Intercom

Why is Reply io a good alternative to Intercom?

What are the differences between Reply io and Intercom?

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Intercom

Freshchat: Pros & Cons

Best features

• - Respond quickly to customer requests with the chatbot

• - Optimize team management

• - Get real-time performance reports

• - Communicate with customers via your various messaging apps

• - Boost your team's productivity

• - Communicate in 33+ languages

Freshchat pricing

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Intercom

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Intercom

Why is Freshworks a good alternative to Intercom?

What are the differences between Freshworks and Intercom?

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Mercury helps startups grow and manage their capital by offering simplified banking services with no hidden costs.

Mercury compared to Intercom

Best features

• - Core Banking Services

• - Authorizations and security

• - Mercury credit

• - Mobile app

• - Business insights

• - Instant payroll

• - Integrations

• - Automated management of your cash flow

Description

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

Collect.chat compared to Intercom

Collect.chat: Pros & Cons

Best features

• - Improve customer satisfaction

• - Increase conversions

• - Connect your third-party applications

• - Automated lead generation

• - Multilingual chatbots

• - Appointments available at any time

• - Reduce your acquisition costs

• - Human handover option

Collect.chat pricing

Description

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Joonbot compared to Intercom

Best features

• - Integrations

• - Drag-and-drop builder

• - Personalisation

• - Logic & calculation

• - Performance tracking

• - Multiple formats

• - Targeting

Joonbot pricing

Description

Salesforce Sales Cloud is a customer relationship management (CRM) platform that enables sales teams to effectively manage their sales process, track customer interactions and close deals faster. Essentially, it helps businesses streamline and optimize their sales efforts, leading to increased productivity and revenue growth.

Salesforce Sales Cloud compared to Intercom

Salesforce Sales Cloud: Pros & Cons

Best features

• - Safety management

• - Call logging

• - Shipping management

• - Data management

• - Integration

• - Lead and opportunity management

• - Sales forecasting

• - Collaborative selling

• - Mobile app

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Intercom

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

Salesforce Service Cloud: Pros & Cons

Best features

• - Omnichannel support

• - AI-powered insights with Einstein AI

• - Customizable dashboards and reporting

• - Case management

• - Knowledge base

• - Workflow and approval automation

• - Customer self-service portals

• - Integration capabilities

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to Intercom

Birdeye: Pros & Cons

Best features

• - Competitor analysis

• - Social media management made easy

• - All-in-one reputation management

• - Automated review request

• - Actionable customer insights

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Intercom

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love. Features include in-app messaging, user behavior tracking, feedback collection, and data-driven decision making. Pendo is designed to improve customer engagement and accelerate product adoption.

Pendo compared to Intercom

Pendo: Pros & Cons

Best features

• - User Experience Analytics

• - In-App Guidance

• - Feedback Collection

• - Product Roadmap Planning

• - Integration Capabilities

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Intercom

Drift: Pros & Cons

Best features

• - AI Automation

• - Chatbots and Email Marketing Tools

• - Sales Automation

• - Seamless Integration

• - Personalized Customer Experience

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Intercom

Hubspot service hub: Pros & Cons

Best features

• - Unified Customer View

• - Ticketing System

• - Automation

• - Live Chat

• - Customer Feedback

Description

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to Intercom

Comm100 live chat: Pros & Cons

Best features

• - Real-time chat functionality

• - Customizable chat windows and pre-chat surveys

• - Intelligent routing and automated chat invitations

• - Mobile compatibility

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Intercom

JivoChat: Pros & Cons

Best features

• - Track performances with an integrated CRM

• - Communicate through your website

• - Chat with customers on their favorite platform

• - Engage through the phone or videocalls

• - Improve team efficiency

• - Customize your chat to match your brand

• - Use canned responses to save time

• - Analyze visitor behavior with heatmaps

JivoChat pricing

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to Intercom

Crisp: Pros & Cons

Best features

• - Live Chat Feature

• - Email Integration

• - CRM Feature

• - Knowledge Base Creation

• - Automation and Chatbot Features

Description

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

Zoho SalesIQ compared to Intercom

Zoho SalesIQ: Pros & Cons

Best features

• - Real-time visitor tracking

• - Advanced analytics

• - Integration capabilities

• - Mobile version

• - Automated chatbots and multi-channel messaging

Description

WalkMe is a digital adoption platform that enables businesses to simplify the online experience for their users. It provides step-by-step guidance and support, helping users to navigate websites, apps, or software efficiently. WalkMe's features include onboarding, performance support, and analytics to improve user engagement and productivity. It's a valuable tool for training, customer service, and reducing user errors.

Walkme compared to Intercom

Walkme: Pros & Cons

Best features

• - Cloud-based Platform

• - Interactive Guidance

• - Artificial Intelligence

• - Cross-Platform Adaptability

• - Analytics and Automation

Description

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

Froged compared to Intercom

Froged: Pros & Cons

Best features

• - Provide customers with the right elements

• - Set up in-app messages and automessages

• - Get access to your performances

• - Supercharge your support team

• - Use real-time live chat

• - Set up behavioral emails

• - Build custom customer segments

• - Analyze user behavior with heatmaps

Froged pricing

Description

Show off your product by creating powerful walkthroughs and give your user a better understanding of what you do best.

UserGuiding compared to Intercom

UserGuiding: Pros & Cons

Best features

• - Segmentation

• - NPS Surveys

• - Customizable walkthroughs

• - In-app messaging

• - Multi-language support

• - User feedback

• - Goal Tracking

• - Analytics

UserGuiding pricing

Description

Missive is a collaborative email management software that allows teams to handle shared inboxes and collaborate around emails. It integrates chat, tasks, and emails in a single app, facilitating seamless communication. Features include shared labels, threaded conversations, and real-time collaboration on drafts.

Missive compared to Intercom

Missive: Pros & Cons

Best features

• - Unified communications platform

• - Collaborative email management

• - Supports multiple email accounts

• - Productivity features

• - Collaborative writing