Pros from reviewers

• Enhanced communication system: Tidio has significantly improved the communication system by replacing inferior chat bot platforms, leading to a rise in people engaging through chat and more prompt responses to queries and issues

• Straightforward and customizable interface: Tidio's interface is neat, robust, and customizable, making live-chat support on the website easier and more efficient

• Powerful chatbot system: Tidio provides a powerful chatbot system that is simple to customize and can be set to perform various actions, leading to a considerable increase in chat traffic

• Native email responses: Tidio provides native email responses to chats, enabling responses to incoming chats via email when the chat cannot be monitored round the clock

• Cost-effective: Tidio offers an affordable price and the ability to select different features and functionalities a la carte, making it a cost-effective platform for client communication.

Cons from reviewers

• Limited notifications: When a user leaves the page and an operator responds, the user isn't notified, potentially leading to missed communications

• Inefficient message box: The message box only refreshes when the page is open, so visitors using multiple tabs won't receive replies, which can lead to poor user experience

• Manual integrations: All integrations are manual, requiring reopening of all conversations, opening the user profile, pressing the preferences, and sending the log to the integration, which can be time-consuming

• Incomplete integration features: Tidio created the integration but didn't integrate the mailbox feature, causing chat logs to end up in random mailboxes, leading to disorganization

• Inability to send voice notes: Tidio does not allow the sending of voice notes directly, limiting the ways in which users can communicate with customers.