30 Best Alternatives to Freshdesk in May 2024

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Freshdesk

Slack: Pros & Cons

Best features

• - Channels

• - Direct messaging

• - File sharing

• - Integrations

• - Search and archiving

• - Notifications and alerts

• - Threads

• - Video and voice calls

Slack pricing

Description

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to Freshdesk

Zoho: Pros & Cons

Best features

• - Centralize your needs

• - Accelerate sales across all channels

• - Optimize your company finances

• - Collaborate seamlessly

• - Manage employees

• - Manage your projects efficiently

• - Deploy marketing campaigns

• - Offer quality customer service

• - Develop customized applications

Zoho pricing

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to Freshdesk

HubSpot: Pros & Cons

Best features

• - Automation and workflows

• - Reporting and analytics

• - Lead scoring and segmentation

• - Content management

• - Integrations and API

• - Sales pipeline management

• - Sales email tracking and templates

• - Predictive lead scoring

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Freshdesk

LiveChat: Pros & Cons

Best features

• - Optimize customer service performance

• - Manage teams

• - Contact your prospects from multiple channels

• - Access reports on your agents and their performance

• - Secure your data

• - Boost user engagement

• - Set up optimized and customized chats

LiveChat pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshdesk

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Freshdesk

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.

Freshservice compared to Freshdesk

Freshservice: Pros & Cons

Best features

• - Service desk IT

• - ITSM software

• - IT project management

• - Self-service portal

• - SLA management

• - Gamification

• - IT Asset Management

• - Advanced reporting & analysis

Freshservice pricing

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Freshdesk

Front: Pros & Cons

Best features

• - Unified inbox

• - Collaboration tools

• - Automated routing

• - Customizable workflows

• - Insightful analytics

• - Integrated apps

• - Email templates

• - Advanced search and archiving

Front pricing

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Freshdesk

Help Scout: Pros & Cons

Best features

• - Empower your customers with Docs, Chat, and Messaging

• - Benefit from a shared inbox

• - Harness the power of chat for your customer service

• - Maximize your efficiency with customizable workflows

• - Personalize your customer interactions with Mailbox Behaviors

• - Save time with automation

• - Continuously improve your processes

Help Scout pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Freshdesk

What's the difference between Zendesk and Freshdesk?

Both customer service management tools are high-performance SaaS solutions with a proven track record in the software market. Each platform has its own strengths, weaknesses and relevant features. For this reason, it's difficult to identify a single factor that differentiates Freshdesk and Zendesk. However, the main difference certainly lies in the target audience of each tool. Indeed, while Zendesk is...

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Freshdesk

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Freshdesk

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Freshdesk

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

Collect.chat compared to Freshdesk

Collect.chat: Pros & Cons

Best features

• - Improve customer satisfaction

• - Increase conversions

• - Connect your third-party applications

• - Automated lead generation

• - Multilingual chatbots

• - Appointments available at any time

• - Reduce your acquisition costs

• - Human handover option

Collect.chat pricing

Description

Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.

Botnation compared to Freshdesk

Botnation: Pros & Cons

Best features

• - Benefit from artificial intelligence

• - Transfer conversations to your customer service team

• - Import and export your collected data

• - Integrate your tools

• - Create your chatbot quickly

• - Integrate your chatbot to all your platforms

• - Advanced natural language processing

Botnation pricing

Description

Salesforce Sales Cloud is a customer relationship management (CRM) platform that enables sales teams to effectively manage their sales process, track customer interactions and close deals faster. Essentially, it helps businesses streamline and optimize their sales efforts, leading to increased productivity and revenue growth.

Salesforce Sales Cloud compared to Freshdesk

Salesforce Sales Cloud: Pros & Cons

Best features

• - Safety management

• - Call logging

• - Shipping management

• - Data management

• - Integration

• - Lead and opportunity management

• - Sales forecasting

• - Collaborative selling

• - Mobile app

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to Freshdesk

Jira: Pros & Cons

Best features

• - Issue tracking

• - Agile project management

• - Custom workflows

• - Reporting and dashboards

• - Integration

• - Advanced search and filters

• - Custom fields and issue types

• - Permissions and security

Jira pricing

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Freshdesk

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

Salesforce Service Cloud: Pros & Cons

Best features

• - Omnichannel support

• - AI-powered insights with Einstein AI

• - Customizable dashboards and reporting

• - Case management

• - Knowledge base

• - Workflow and approval automation

• - Customer self-service portals

• - Integration capabilities

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Freshdesk

Spiceworks: Pros & Cons

Best features

• - IT management made easy

• - Community power

• - App center

• - Budget-saving solutions

• - Self service portal

• - Mobile access

• - Patch management

• - Issue auditing

• - Security at your fingertips

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to Freshdesk

Jira service management: Pros & Cons

Best features

• - Power Ticket Management

• - Flexible Customization

• - Seamless Collaboration

• - Insightful Analytics

• - Time-Saving Automation

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Freshdesk

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Freshdesk

ServiceNow: Pros & Cons

Best features

• - Incident management

• - Asset management

• - Automation and workflow

• - Change management

• - Self-service knowledge base

• - Reporting and analytics

• - Service catalog

• - Multichannel support

Description

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

HelpCrunch compared to Freshdesk

HelpCrunch: Pros & Cons

Best features

• - Email marketing

• - Help desk

• - Mobile apps

• - Automated messages

• - Feedback collection

• - Integrations

• - Reporting and analytics

• - Live chat

HelpCrunch pricing

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Freshdesk

Drift: Pros & Cons

Best features

• - AI Automation

• - Chatbots and Email Marketing Tools

• - Sales Automation

• - Seamless Integration

• - Personalized Customer Experience

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Freshdesk

Hubspot service hub: Pros & Cons

Best features

• - Unified Customer View

• - Ticketing System

• - Automation

• - Live Chat

• - Customer Feedback

Description

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to Freshdesk

Custify: Pros & Cons

Best features

• - Customer health scores

• - In-app messaging

• - Customer segmentation

• - Customer success playbooks

• - Actionable insights

• - Proactive alerting

• - Automated workflows

• - Powerful analytics

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Freshdesk

JivoChat: Pros & Cons

Best features

• - Track performances with an integrated CRM

• - Communicate through your website

• - Chat with customers on their favorite platform

• - Engage through the phone or videocalls

• - Improve team efficiency

• - Customize your chat to match your brand

• - Use canned responses to save time

• - Analyze visitor behavior with heatmaps

JivoChat pricing

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to Freshdesk

Crisp: Pros & Cons

Best features

• - Live Chat Feature

• - Email Integration

• - CRM Feature

• - Knowledge Base Creation

• - Automation and Chatbot Features

Description

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

Zoho SalesIQ compared to Freshdesk

Zoho SalesIQ: Pros & Cons

Best features

• - Real-time visitor tracking

• - Advanced analytics

• - Integration capabilities

• - Mobile version

• - Automated chatbots and multi-channel messaging