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Front

Streamline teamwork to delight customers.

4.6 (16 reviews)
1 deal available
Redeemed by 92 members

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Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

General information about Front

Front’s communication platform is designed to streamline your email and collaboration, simplifying the way teams handle their inbox by transforming emails into a powerful, shared workspace. With Front, teams can collaborate effortlessly on every email with shared inboxes, ensuring no message ever goes unnoticed or unanswered. This innovative approach to email management allows for real-time collaboration, enabling team members to assign, comment, and manage emails together.


Front stands out by integrating seamlessly with a variety of tools and apps that businesses already use, including CRM systems like HubSpot, project management tools like Asana, and customer support software like CallHippo. This integration capability ensures that all vital information is accessible in one place, enhancing efficiency and productivity. The platform also offers advanced analytics and reporting features, giving you valuable insights into your communication workflows and helping you make data-driven decisions.


Moreover, Front prioritizes security and privacy, offering enterprise-level security features to protect sensitive information and ensure compliance with industry standards. With its intuitive design and user-friendly interface, Front is easily adoptable by teams of all sizes and industries, making it an essential tool for businesses looking to improve their communication and collaboration efforts.


For startups aiming to elevate their email and collaboration processes, Front’s solution proves a top choice. Don’t miss out on the opportunity to streamline your business communications and more with our marketplace full of offers, including great SaaS software like Front!

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Secret's take about Front

Interacting with your customers can be like a game of ‘Rock, Paper, Scissors’ - you confidently throw ‘Expert Knowledge’, they counter with ‘Technical Difficulties’, and you both end up playing ‘Wait, what’s the question again?’ ✂️🤔

What is Front?

Front is a collaborative customer communications platform that helps you and your teams manage emails, chat messages, social media interactions and other communication channels in one, centralized hub 💬 This software not only streamlines your customer communication workflows, but it also improves your team collaboration. Your teams have access to a shared inbox where they can view and respond to messages from different channels in real-time. Message assignment, internal comments and message templates are all features built to enhance your collaboration and ensure the efficient handling of your customer inquiries 👥 What’s more, Front offers many different integration options to facilitate your workflow even further, with tools like Aircall, Asana and Intercom. Provide top-notch customer service and manage your customer interactions effortlessly 📊📱

Our opinion about Front:

Front’s customer communications solution ensures that you don’t miss any customer requests or opportunities so your email inbox doesn’t look as daunting! 📧 The SaaS tool’s intuitive interface makes it easy for your teams, support, operations, sales or otherwise, to manage and respond to customer inquiries from multiple channels from one centralized platform. Front even provides great resources for you to take advantage of and get the most out of the software, like the Front Academy, the Developer Portal and Channel Partnerships to drive your new startup. Start improving your customer response times and enhance your team’s efficiency so your customer has the best possible experience! 🚀

Front Pricing:

Front provides different pricing plans for businesses and smaller teams to choose from when it comes to their customer communications. Each plan consists of different features that your startup may need, like omnichannel communications, onboarding and collaborative inboxes 💲

- More details about Front's pricings
Best Front alternatives:

Top alternatives to Front’s customer communications software include Help Scout, Zendesk, Freshdesk and Intercom. Discover great deals for these tools and more on Secret to start saving! 🔍💡

- More alternatives to Front
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Mary O'Brien

Customer Success Manager

1 deal available for Front
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1 deal available for Front

Up to $708 in savings

20% off the Growth plan for 1 year
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20% off the Growth plan for 1 year

20% off the Growth plan for 1 year

Unlock our Front deal and access 20% off the Growth plan for 1 year, saving you up to $708 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Front promo codes, coupons and credits valid in July 2024.

What is Front used for?

Front is a game-changer for small businesses, streamlining customer communication and collaboration. Imagine a team working together on a customer's email request, all from one shared inbox. This tool not only simplifies email management but also boosts productivity by automating the sorting process. For example, a small e-commerce business can handle customer inquiries more efficiently, with predefined messages ensuring quick, personalized responses. The real-time status of emails allows for immediate action, reducing response times and enhancing customer satisfaction. Plus, the intuitive interface makes it easy for anyone to use, regardless of their tech skills. With Front, small businesses can focus on strategic tasks and growth, rather than getting bogged down in email management.
Interested in Front? Get 20% off the Growth plan for 1 year on Front with our promo code and save up to $708.

Front pricing

Starter

$19

/ user / month

2 to 10 seats

Omnichannel messaging

Team collaboration

Calendar and one click meeting scheduling

Growth

$59

/ user / month

Minimum 2 seats

Guided rule templates that automate your repeated workflows

Omnichannel communications

Easy to use, collaborative inbox

Scale

$99

/ user / month

Minimum 20 seats

Flexible rule options, including a custom rule builder and smart rules with dynamic variables

Detailed insights with accountbased analytics to optimize each customer’s experience

Enterprise grade security and compliance

Premier

$229

/ user / month

Minimum 50 seats

Highest usage caps across all features

Additional success services, including Premier Onboarding

Custom Build Hours (including API advisory and integration development)

Front features

Unify your communication channels effortlessly.

  • Unified inbox

    Front’s unified inbox consolidates messages from email, social media, chat, and other communication channels into a single, streamlined inbox, eliminating the need to switch between different platforms.

  • Collaboration tools

    Teams can work together on the same message thread, share drafts, and comment directly within individual messages, enhancing overall team efficiency and coherence.

  • Automated routing

    Front’s automated routing capability intelligently assigns incoming messages to the appropriate team member based on predefined rules, such as message content, sender information, or workload balance.

  • Insightful analytics

    Front provides detailed analytics that give teams insights into their performance, customer engagement, and service quality, helping to identify trends and uncover opportunities for improvement.

  • Email templates

    Front’s email templates are designed to save time and maintain consistency in communication. You can create and customize templates for frequently sent messages, ensuring alignment with the team’s or company’s brand voice.

  • Customizable workflows

    The platform offers extensive customization options, allowing teams to set up automated rules, tags, and tailored workflows.

  • Integrated apps

    Integration with other tools and apps, including ClickUp, Asana, and GitHub, is seamless in Front, enabling you to connect your favorite apps and services directly into your workspace for one accessible location.

  • Advanced search and archiving

    The platform’s advanced search and archiving features make it easy to find and retrieve past conversations and important information, helping you maintain a comprehensive history of customer interactions.

16 Front Reviews

4.6 (16 reviews)
  • Silas M

    Adore Front - Highly Endorsed

    I had a positive experience with Front. The sales representative was knowledgeable, friendly, and responsive. The product was user-friendly and met our needs. We transitioned from HubSpot to Front and were initially concerned about a learning curve. However, Front was very intuitive and easy to use. We had allocated two weeks for implementation, but it took us less than two days to complete the transition and learn the core functions. We encountered an issue with the Slack integration, which didn't always function properly. Despite filling out all the necessary fields and Slack channels, the messages were not sent. A troubleshooting guide in the integrations section would have been beneficial. We chose Front because it allowed us to send emails from our client's email domain, giving the impression that the emails were sent by them. This was a feature that Zendesk's product couldn't support. We switched to Front from HubSpot.

    July 22, 2024

  • Lawrence

    Streamlining Customer Success with Front

    We utilize Front as our shared inbox system for our customer success team in the SMB segment. It serves as a shared inbox and resolves numerous issues, with features such as Salesforce integration and task assignment being key. Although it can be difficult to implement and time-consuming to set up, it ultimately saves time. We transitioned to Front due to its superior features for our use case and its lower cost.

    July 14, 2024

  • Rachel F

    We're Front's BIGGEST FANS - Incredible Platform!

    Front has revolutionized how I communicate with customers and collaborate with my team. I'm a huge fan of their platform. It's user-friendly, intuitive, and incredibly powerful. If you're in customer support or client relations, Front will become your best friend. It's a lifesaver when dealing with overwhelming inboxes, helping to efficiently manage emails and organize work. Their customer support is one of the fastest and most efficient I've ever encountered. They genuinely listen to their customers and continually improve the product to meet their clients' needs. If you're considering Front, go for it. You won't regret it!

    July 7, 2024

  • Alexander J

    Top-notch Email Software Experience with Front

    Front has completely transformed the way I manage my business. Before, as a company that primarily interacted with customers on Etsy, it was a hassle when someone wanted to email. Now, with Front, we handle about 80% of our communication through emails and even encourage our Etsy customers to reach out to us directly via email. It simplifies complex tasks and breaks down work into manageable pieces. It's intuitive, straightforward, and offers numerous time-saving tips and tricks. However, there are a few features I've asked for, such as the ability to drag and drop a jpeg into an email as an attachment, not an inline image. I also can't modify my Download Location in my preferences, which doesn't function when I attempt to change it. I haven't reported this yet, but I'm confident they'd be helpful in resolving this. I chose Front because I had used it at a previous company and really liked it.

    June 30, 2024

More Front's reviews

Front: Pros & Cons

Pros

  • Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
  • Customization and integration: Front offers customizable workflows and integrates with various tools
  • Unified communication: Front centralizes all messaging and communication channels into one platform

Cons

  • Learning curve: New users may find the array of features and integrations overwhelming
  • Cost: For small businesses or startups, the cost of Front may be a consideration
  • Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive

Why is Front better than other Customer Experience software?

Front has better positive reviews compared to Intercom: 91 vs 90

Front pricing plans are more competitive than Intercom: 4.2 vs 4.0

Front has more positive reviews than Zendesk: 91 vs 89

Front is better at support than Zendesk: 4.5 vs 4.3

Front is easier to use than Zendesk: 4.5 vs 4.3

Front has more options than Help Scout: 128 vs 71

Front has more features than Hubspot Service Hub: 128 vs 90

Front is better at number of features than Missive: 128 vs 71

Interested in Front? Get 20% off the Growth plan for 1 year on Front with our promo code and save up to $708.

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