General information about Front
Front allows your teams to work closely together on customer requests received by email, from a single, simple inbox.
Its intuitive interface allows you to quickly manage requests, collaborate by exchanging messages on dedicated emails, or view the status of emails.
Your teams save a great amount of time with automated email management, and your customers receive quick responses thanks to predefined messages.
Secret's take about Front
Interacting with your customers can be like a game of ‘Rock, Paper, Scissors’ - you confidently throw ‘Expert Knowledge’, they counter with ‘Technical Difficulties’, and you both end up playing ‘Wait, what’s the question again?’ ✂️🤔
Front is a collaborative customer communications platform that helps you and your teams manage emails, chat messages, social media interactions and other communication channels in one, centralized hub 💬 This software not only streamlines your customer communication workflows, but it also improves your team collaboration. Your teams have access to a shared inbox where they can view and respond to messages from different channels in real-time. Message assignment, internal comments and message templates are all features built to enhance your collaboration and ensure the efficient handling of your customer inquiries 👥 What’s more, Front offers many different integration options to facilitate your workflow even further, with tools like Aircall, Asana and Intercom. Provide top-notch customer service and manage your customer interactions effortlessly 📊📱
Front’s customer communications solution ensures that you don’t miss any customer requests or opportunities so your email inbox doesn’t look as daunting! 📧 The SaaS tool’s intuitive interface makes it easy for your teams, support, operations, sales or otherwise, to manage and respond to customer inquiries from multiple channels from one centralized platform. Front even provides great resources for you to take advantage of and get the most out of the software, like the Front Academy, the Developer Portal and Channel Partnerships to drive your new startup. Start improving your customer response times and enhance your team’s efficiency so your customer has the best possible experience! 🚀
Front provides different pricing plans for businesses and smaller teams to choose from when it comes to their customer communications. Each plan consists of different features that your startup may need, like omnichannel communications, onboarding and collaborative inboxes 💲
Top alternatives to Front’s customer communications software include Help Scout, Zendesk, Freshdesk and Intercom. Discover great deals for these tools and more on Secret to start saving! 🔍💡
Mary O'Brien
Customer Success Manager
Front features
Optimize customer communication
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Optimize customer service efficiency
Thanks to the creation of custom workflows, automate e-mail management and assignment so your team can focus on responding to customers as quickly as possible.
They see the progress of each message so that they never miss any, and manage all the demands from a single inbox.
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Collaborate closely with your team
Allow your team members to collaborate on e-mails. You can manage permissions and access rights, and let your team see who is working on which message.
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Analyze team performance
Get all the data your need about customer experience, team performance and workload to start improving your customer service standards.
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Secure data and ensure compliance
Front ensures daily backups and uses encryption, and is also SOC 2 and GDPR compliant.
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More than 100 integrations
You can integrate Front with 100 different apps for better customer management.