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Front

Streamline teamwork to delight customers.

4.3 (7 reviews)
1 deal available
Redeemed by 88 members

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Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

General information about Front

Front’s communication platform is designed to streamline your email and collaboration, simplifying the way teams handle their inbox by transforming emails into a powerful, shared workspace. With Front, teams can collaborate effortlessly on every email with shared inboxes, ensuring no message ever goes unnoticed or unanswered. This innovative approach to email management allows for real-time collaboration, enabling team members to assign, comment, and manage emails together.


Front stands out by integrating seamlessly with a variety of tools and apps that businesses already use, including CRM systems like HubSpot, project management tools like Asana, and customer support software like CallHippo. This integration capability ensures that all vital information is accessible in one place, enhancing efficiency and productivity. The platform also offers advanced analytics and reporting features, giving you valuable insights into your communication workflows and helping you make data-driven decisions.


Moreover, Front prioritizes security and privacy, offering enterprise-level security features to protect sensitive information and ensure compliance with industry standards. With its intuitive design and user-friendly interface, Front is easily adoptable by teams of all sizes and industries, making it an essential tool for businesses looking to improve their communication and collaboration efforts.


For startups aiming to elevate their email and collaboration processes, Front’s solution proves a top choice. Don’t miss out on the opportunity to streamline your business communications and more with our marketplace full of offers, including great SaaS software like Front!

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Secret's take about Front

Interacting with your customers can be like a game of ‘Rock, Paper, Scissors’ - you confidently throw ‘Expert Knowledge’, they counter with ‘Technical Difficulties’, and you both end up playing ‘Wait, what’s the question again?’ ✂️🤔

What is Front?

Front is a collaborative customer communications platform that helps you and your teams manage emails, chat messages, social media interactions and other communication channels in one, centralized hub 💬 This software not only streamlines your customer communication workflows, but it also improves your team collaboration. Your teams have access to a shared inbox where they can view and respond to messages from different channels in real-time. Message assignment, internal comments and message templates are all features built to enhance your collaboration and ensure the efficient handling of your customer inquiries 👥 What’s more, Front offers many different integration options to facilitate your workflow even further, with tools like Aircall, Asana and Intercom. Provide top-notch customer service and manage your customer interactions effortlessly 📊📱

Our opinion about Front:

Front’s customer communications solution ensures that you don’t miss any customer requests or opportunities so your email inbox doesn’t look as daunting! 📧 The SaaS tool’s intuitive interface makes it easy for your teams, support, operations, sales or otherwise, to manage and respond to customer inquiries from multiple channels from one centralized platform. Front even provides great resources for you to take advantage of and get the most out of the software, like the Front Academy, the Developer Portal and Channel Partnerships to drive your new startup. Start improving your customer response times and enhance your team’s efficiency so your customer has the best possible experience! 🚀

Front Pricing:

Front provides different pricing plans for businesses and smaller teams to choose from when it comes to their customer communications. Each plan consists of different features that your startup may need, like omnichannel communications, onboarding and collaborative inboxes 💲

- More details about Front's pricings
Best Front alternatives:

Top alternatives to Front’s customer communications software include Help Scout, Zendesk, Freshdesk and Intercom. Discover great deals for these tools and more on Secret to start saving! 🔍💡

- More alternatives to Front
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Mary O'Brien

Customer Success Manager

1 deal available for Front
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1 deal available for Front

Up to $708 in savings

20% off the Growth plan for 1 year
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20% off the Growth plan for 1 year

20% off the Growth plan for 1 year

Unlock our Front deal and access 20% off the Growth plan for 1 year, saving you up to $708 for your startup. There are over 390+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Front promo codes, coupons and credits valid in May 2024.

What is Front used for?

Front is a game-changer for small businesses, streamlining customer communication and collaboration. Imagine a team working together on a customer's email request, all from one shared inbox. This tool not only simplifies email management but also boosts productivity by automating the sorting process. For example, a small e-commerce business can handle customer inquiries more efficiently, with predefined messages ensuring quick, personalized responses. The real-time status of emails allows for immediate action, reducing response times and enhancing customer satisfaction. Plus, the intuitive interface makes it easy for anyone to use, regardless of their tech skills. With Front, small businesses can focus on strategic tasks and growth, rather than getting bogged down in email management.
Interested in Front? Get 20% off the Growth plan for 1 year on Front with our promo code and save up to $708.

Front pricing

Starter

$19

/ user / month

2 to 10 seats

Omnichannel messaging

Team collaboration

Calendar and one click meeting scheduling

Growth

$59

/ user / month

Minimum 2 seats

Guided rule templates that automate your repeated workflows

Omnichannel communications

Easy to use, collaborative inbox

Scale

$99

/ user / month

Minimum 20 seats

Flexible rule options, including a custom rule builder and smart rules with dynamic variables

Detailed insights with accountbased analytics to optimize each customer’s experience

Enterprise grade security and compliance

Premier

$229

/ user / month

Minimum 50 seats

Highest usage caps across all features

Additional success services, including Premier Onboarding

Custom Build Hours (including API advisory and integration development)

Front features

Unify your communication channels effortlessly.

  • Unified inbox

    Front’s unified inbox consolidates messages from email, social media, chat, and other communication channels into a single, streamlined inbox, eliminating the need to switch between different platforms.

  • Collaboration tools

    Teams can work together on the same message thread, share drafts, and comment directly within individual messages, enhancing overall team efficiency and coherence.

  • Automated routing

    Front’s automated routing capability intelligently assigns incoming messages to the appropriate team member based on predefined rules, such as message content, sender information, or workload balance.

  • Insightful analytics

    Front provides detailed analytics that give teams insights into their performance, customer engagement, and service quality, helping to identify trends and uncover opportunities for improvement.

  • Email templates

    Front’s email templates are designed to save time and maintain consistency in communication. You can create and customize templates for frequently sent messages, ensuring alignment with the team’s or company’s brand voice.

  • Customizable workflows

    The platform offers extensive customization options, allowing teams to set up automated rules, tags, and tailored workflows.

  • Integrated apps

    Integration with other tools and apps, including ClickUp, Asana, and GitHub, is seamless in Front, enabling you to connect your favorite apps and services directly into your workspace for one accessible location.

  • Advanced search and archiving

    The platform’s advanced search and archiving features make it easy to find and retrieve past conversations and important information, helping you maintain a comprehensive history of customer interactions.

7 Front Reviews

4.3 (7 reviews)
  • Hollis G

    Front: A Game-Changer for Efficient Customer Support Management

    I've been utilizing Front for our shared customer support email inboxes for years now. It's a breath of fresh air compared to other platforms like Zendesk, which can be a bit too intricate for our compact team. Front is straightforward and efficient, making it a breeze to manage our customer support emails. I absolutely love how Front keeps us organized - it's a game-changer!

    May 18, 2024

  • Julia Garcia

    Streamlining Communication with Shared Inboxes

    its ability to streamline emails, social media messages, and other forms of communication into one unified inbox has significantly improved our efficiency. The shared inbox feature has made collaboration seamless

    May 11, 2024

  • Janet W

    Exploring Front: A Review on Service, Software, and Billing Experience

    Front is an ambitious company that I've had the pleasure of engaging with. I signed up for their service and gave it a week-long test run. Even after removing all my users, I was surprised to find an $86 charge the following month. This prompted me to have a constructive conversation with my bank. The software is functional and consistently encourages you to explore the 'Enterprise' version for a more comprehensive experience. Their customer support is a learning curve and they are assertive when it comes to their billing system.

    May 7, 2024

  • Orin G

    Unrivaled Tool for Team Unity and Efficiency!

    Front has greatly enhanced my team's efficiency and unity. We can all view previous comments and our clients often don't know who they're communicating with because we're so coordinated. We can generate Asana tasks straight from our Front inbox, which saves time and aids in my organization. I can't envision returning to the old method of simply sending emails without Front's collaboration feature. The permalink feature lets us link an email thread to any Asana task for easy reference. I enjoy being able to comment to my team, create client-specific emails, and share drafts for review. I value the feature that informs me if a teammate has archived a message I'm viewing, and the capability to postpone emails until later. There's not much I dislike about Front, although there are a few minor enhancements that could be implemented. For example, it would be beneficial to add an Asana task from Front without adding it to a project, and to have the option to do so.

    April 28, 2024

More Front's reviews

Front: Pros & Cons

Pros

  • Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
  • Customization and integration: Front offers customizable workflows and integrates with various tools
  • Unified communication: Front centralizes all messaging and communication channels into one platform

Cons

  • Learning curve: New users may find the array of features and integrations overwhelming
  • Cost: For small businesses or startups, the cost of Front may be a consideration
  • Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive

Why is Front better than other Customer Experience software?

Front has better positive reviews than Shift: 91 vs 88

Front has more options than Shift: 128 vs 34

Front has better positive reviews compared to Intercom: 91 vs 90

Front pricing plans are more competitive than Intercom: 4.2 vs 4.0

Front has better positive reviews than Microsoft Outlook: 91 vs 90

Front is better at customer support than Microsoft Outlook: 4.5 vs 4.0

Front has better positive reviews compared to Zoho Mail: 91 vs 90

Front is better at number of features than Zoho Mail: 128 vs 21

Interested in Front? Get 20% off the Growth plan for 1 year on Front with our promo code and save up to $708.