Pros from reviewers

• Enhanced team efficiency and unity: Front allows for seamless team collaboration, enabling all team members to view previous comments and communicate with clients in a coordinated manner. This results in improved team efficiency and unity.

• Time-saving task generation: Front integrates with Asana, allowing users to generate tasks directly from their Front inbox. This not only saves time but also aids in organization.

• Easy reference with permalink feature: The permalink feature in Front allows users to link an email thread to any Asana task, making referencing easy and efficient.

• Improved communication with autoresponders: Front's powerful autoresponders can be changed daily, allowing for dedicated project engagement and out-of-office responses. This feature is particularly beneficial for users with varying schedules.

• Centralized communication: Front centralizes all communications, making it easy to manage large volumes of emails in shared mailboxes, meet or exceed customer SLAs, and integrate communications with management systems seamlessly. This is particularly beneficial for companies dealing with high volumes of emails.

Cons from reviewers

• Limited language options: Front's interface is only available in English, which may pose a challenge for non-English speaking users or teams. This limitation can affect the user experience and may require additional resources for translation or adaptation

• Slack integration issues: Some users have reported problems with the Slack integration, where despite setting up all the necessary fields and channels, messages were not sent. This could disrupt workflow and communication within teams

• High battery consumption on mobile: The mobile app, while reliable, has been reported to drain a lot of battery power on Android phones. This could limit the usability of the app for users who rely on their mobile devices for work

• Limited features in lower-priced packages: Users have reported that some basic rule features are only available in the most expensive package. This could limit the functionality of the software for users who opt for cheaper packages

• Difficulty with group emails: When sending emails to a large number of users, Front forces them into conversation mode, aggregating all emails into one thread. This can make it difficult to follow separate conversations, particularly when sending emails to large numbers of users on BCC.