Sign in
Sign in
Don’t have an account?
Sign up
Sign up
By clicking on the sign up button you accept our Terms of Use and confirm that you have read our Privacy Policy
Already have an account?
Intercom Reviews
70 reviews
Save BIG on
Intercom
Save up to $3,108 on Intercom
Intercom
Used by 3203 members
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108 on Intercom
Save BIG on
Intercom
- 01 Is Intercom any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Intercom compare to similar software?
- 05 Who is Intercom best for according to our reviewers?
- 06 Intercom Reviews
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 Is Intercom any Good? My expert Review
I have used Intercom for many customer support use cases for a long time and I can honestly say it changed the way we worked. Intercom is simple to use, powerful, and really takes the pain away from engaging customers and managing a support workflow. For example, when we rolled out intercom for a SaaS startup, the team could just use it and before we even delivered any training based on its usability, we had already seen improvements in response rates almost overnight.
One of the coolest experiences I had using Intercom was when we started to use its automation functionality. By creating proactive messaging and adding automated article suggestions, we were able to reduce the number of repeated customer inquiries by almost 40%. This freed up support agents to engage with those more complex customer inquiries they liked to help with and overall they thought it made their job more interesting, we could resolve inquiries faster, and customers were happier.
Even though, while supporting one of the largest global e-commerce groups, I encountered a challenge around supporting multiple languages. In this case, we had separate versions of messages and articles for each language which created more complexity and maintenance for us to manage. Also, although I was building more complex chat flows for lead generation purposes, and had flexibility of customizing the bot responses, I didn't think it was as configurable as other stand alone bot applications.
All that being said, I have been extremely impressed with its integration ability. Integrating Slack was so beneficial because it pushed notifications out to our teams so they were aware of important customer interactions, improving internal communication and collaborating quickly to solve problems. Sure from time to time Intercom would lose or reject a notification after an update, but these occasions trickled in enough that the positive far outweighed the negative.
Overall, my experiences using Intercom have been very positive. Its ease of use, great automation capabilities and integrations make it a fantastic option for any business wishing to effectively scale their customer support program.
02 Pros and cons from reviewers
Pros from reviewers
-
Automation capabilities
The software allows for a significant amount of customer support to be automated, simplifying the delivery of support through articles and a growing knowledge base -
Comprehensive all-in-one solution
Intercom is seen as a comprehensive solution for customer support, with features like the Help Center, proactive supports, and integrations with other software like Slack. -
Quick response and solution provision
Intercom is designed to provide quick answers or solutions to user queries, either through relevant articles or by deploying a customer success manager for more complex issues -
Ease of use
Intercom is praised for its user-friendly interface and intuitive features, making it easy for both administrators and users to navigate and utilize the software -
Time-saving tool
Intercom is valued for its ability to save time, particularly through features like macros that prevent the need for retyping responses to similar questions across multiple chats or emails
Cons from reviewers
-
Bugs and technical issues
Some users have reported that the software is plagued with bugs, with updates often being lost or rejected due to server-side exceptions. The technical support has also been criticized for denying the existence of issues or blaming them on the user -
Limitations in language support
Intercom does not support multiple locales in articles and messages, necessitating the creation of multiple versions of the same messages in different languages -
High pricing and confusing pricing structure
Some users have criticized Intercom for its high pricing and confusing pricing structure, with many features requiring additional payment and being locked behind additional pricing plans. -
Limited chat flow capabilities
Some users have found the chat flows to be less advanced and customizable than they would like, and have reported that they cannot export contact information with their leads -
Lack of real-time customer input visibility
Some users miss a feature from previous software that allowed them to see the customer's input before they sent it, enabling quicker responses
Intercom
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
03 Main features
Starting Price
Free Plan
Automate conversations
Customer feedback and surveys
Multilingual support
Collaborate with your team
Performance analytics
More details about Intercom plans
Starting Price
$29
per user per month
Free Plan
No
Automate conversations
Customer feedback and surveys
Multilingual support
Collaborate with your team
Performance analytics
Intercom
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
04 How Intercom compare to similar software?
Freshdesk was created by the team at Freshworks specifically for teams that need to run repeatable processes for support such as intake, classification, assignment, escalation and closure. Freshdesk’s workflows are designed around the outcome metrics of SLA compliance, management of the backlog and throughput of agents.
In 2019, the development of AI, known as “Freddy,” was added to the help desk layer in Freshdesk. With this addition, Freshdesk can now automate a lot of the repetitive tasks in support. Some examples of these types of automation include auto-tagging and routing tickets, suggesting responses and recommending self-service options to customers, all of which can reduce the volume of requests from the end user.
Intercom is a customer service suite centered on messaging. Intercom is made up of a help desk and AI powered support along with a messenger first experience allowing for real-time conversations, automated solutions and proactive outreach. Intercom has positioned...
Intercom
Used by 3203 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
Freshdesk
Used by 387 members
Customer service software to optimize your client communication
14 days free
Save up to $20
Freshchat and Intercom are two leading customer messaging platforms designed to enhance customer engagement and support for businesses. While they share common functionalities, key differences can significantly influence your choice between the two.
One of the most noticeable distinctions is the user interface and overall user experience. Freshchat is known for its intuitive and streamlined interface, making it accessible for teams with varying levels of technical expertise. It offers a straightforward setup and easy navigation, which is particularly appealing to small to medium-sized businesses looking for a user-friendly solution. Intercom, on the other hand, provides a more feature-rich interface, which, while powerful, may present a steeper learning curve. Its comprehensive toolset is designed for businesses that require advanced customization and deeper engagement analytics.
Another critical factor is the approach to customer engagement. Freshchat excels in providing a unified...
Intercom
Used by 3203 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
Freshchat
Used by 250 members
A centralized and optimized messaging service
14 days free
Save up to $20
Intercom and Front are two powerful tools designed to enhance customer communication and support team collaboration, but they differ significantly in their feature sets and approaches to managing customer interactions.
Intercom is an all-encompassing customer engagement platform that integrates live chat, automated messaging, and comprehensive customer data analytics. It offers a robust solution for businesses seeking to optimize their customer support and marketing efforts by providing tools that facilitate real-time communication, personalized messaging, and targeted engagement. Intercom’s platform includes advanced features such as customizable chatbots, product tours, and in-app messaging, making it easier to guide users through the customer journey. The platform’s data-driven approach also allows businesses to segment their audience, track user behavior, and tailor their communication strategies accordingly. Intercom is ideal for companies looking for a unified solution to...
Intercom
Used by 3203 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
05 Who is Intercom best for according to our reviewers?
-
Small Businesses
Despite some criticisms about pricing, small businesses may find value in Intercom's advanced features and integrations, such as the chatbot and product tours -
B2B SaaS Businesses
Intercom is a comprehensive all-in-one solution for B2B SaaS businesses, offering a range of features from chat support to product tours -
Content Creators
Those responsible for creating and maintaining help articles can benefit from Intercom's easy-to-use platform and continuous improvements to the help center. -
Customer Support Teams
Intercom is ideal for customer support teams as it allows a significant amount of customer support to be automated and simplifies its delivery through articles and a growing knowledge base -
Sales Teams
Sales teams can benefit from Intercom's quick response feature and the ability to automate responses to common queries, saving time and increasing productivity
Intercom
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
06 Intercom Reviews
Intercom rating
Intercom Reviews
-
Kamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
-
Tambra Harber
Scalable Deflection with Bots + Joinsecret Offer
We adopted Intercom when our customer base started growing faster than our support process, and the combination of chatbot flows, custom bots, and articles helped us deflect a good chunk of repetitive questions, plus we happened to get it through Joinsecret with the Advanced tier free for a year and 300 Fin resolutions each month, which helped while we were still watching cash flow
May 25, 2026
-
Sen. Benedict Johnston
Targeted In-App Messaging for Onboarding
We use Intercom across product and support, and the Messenger customization is better than what we had before since we can target onboarding messages by user segment and trigger them from events in the app, but reporting could still be more flexible for custom team views
May 22, 2026
-
Errol Gutkowski
Data-Driven Messaging Beyond a Chat Widget
I appreciate that Intercom is not just a chat widget, since the user data, event tracking, and outbound messaging let us be more precise about when and how we contact customers, although it does take some discipline to keep the setup clean as more teams start using it
May 19, 2026
-
Suk Cartwright JD
Fin + Knowledge Base Deflection (Joinsecret Bonus)
The strongest part of Intercom for us is Fin combined with a well-structured knowledge base, because it handles common billing and setup questions surprisingly well and frees up the team for edge cases, and the Joinsecret offer we used, with a free year at the Advanced level and 300 monthly Fin answers covered, was a nice bonus rather than the main reason we chose it
May 13, 2026
-
Bryce Metz
Organized Support with SLAs, Rules & Notes
We moved from a more basic chat tool to Intercom mainly for workflow automation, and the assignment rules, SLA tracking, and internal notes have helped us run support in a more organized way, while the inbox stays manageable even when volume spikes
May 12, 2026
-
Gov. Vania Macejkovic
Unified Help Center, Chat & Outbound Messaging
What I like most about Intercom is how well the help center, live chat, and outbound messages work together, so customers can self-serve when possible and still reach a person quickly when needed, and the conversation history gives our team enough context that handoffs are smoother
May 5, 2026
-
Natasha Hoeger
No-Code Onboarding Tours + Joinsecret Advanced Deal
Intercom made a noticeable difference in onboarding because we set up product tours, proactive messages, and behavior-based nudges without needing engineering every time, and getting access through Joinsecret with a year on the Advanced plan plus 300 Fin resolutions a month included definitely made it easier to justify early on
May 5, 2026
-
Chanel Heathcote
Shared Inbox Automation & Useful AI Bot
Intercom has been solid for our support team because the shared inbox, macros, and rules cut down a lot of repetitive work, and the AI bot is actually useful for surfacing help center articles before a ticket reaches us, though setting up the routing logic took a bit of trial and error
April 29, 2026
-
Denna Frami
All-in-One Support and Engagement Toolkit
Intercom is one of the few tools we kept after a broader SaaS cleanup because it covers support, engagement, and some onboarding jobs in one place, and features like saved replies, conversation tags, and teammate mentions sound simple but save us time every day
April 25, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.