General information about Freshworks
Freshworks is an all-in-one customer engagement platform that empowers startups to deliver exceptional customer experiences and build lasting relationships. With Freshworks, you can streamline your customer support, sales, marketing, and CRM processes, all from a single, integrated platform.
The Freshworks platform offers a comprehensive suite of functionalities designed to meet the diverse needs of businesses. You can effectively manage customer interactions across multiple channels, including email, chat, phone, social media, and more, ensuring a seamless and personalized experience for your customers.
One of the key advantages of Freshworks is its unified approach to customer engagement. You can centralize all customer conversations and data in one place, enabling your team members to collaborate effectively and provide timely, consistent responses. From handling support tickets to managing sales leads and nurturing customer relationships, Freshworks enables you to deliver exceptional service across the entire customer journey.
Freshworks places a strong emphasis on user-friendliness and ease of use. The platform offers a clean and intuitive interface, making it easy for startups to onboard their teams quickly and start delivering exceptional customer experiences right away. With minimal training required, your team can focus on what matters most: building meaningful connections with your customers.
The popularity and success of Freshworks are evident in its extensive customer base. Startups and businesses of all sizes, including renowned brands such as Honda, Toshiba, and Hugo Boss, rely on Freshworks to drive their customer engagement efforts.
Unlock additional value on Freshworks with Secret by accessing a promotional offer valid on Freshworks’s Pro plan. Leverage the powerful capabilities of the platform while optimizing your budget!
Secret's take about Freshworks
Personalization has proven an important aspect of the customer journey. I, for one, hate the generic email campaigns, even if they are running a competition for a Tesla (I didn’t win if you’re wondering 😕)
FreshWorks is everything you need when it comes to your CRM, marketing and customer service. The SaaS suite helps you make intelligent decisions with your perfectly stored and centralized data 🧐
FreshWorks is the perfect suite for any type of business 👌 Your marketing, sales and customer service teams will appreciate the better data management, the personalization of their approach and better conversions to name a few benefits😏
FreshWorks has a range of different products available depending on what you need, from IT and Phone to CRM. FreshWorks’s offer on Secret gives you access to 90% off the Pro plan for 1 year! 😲
Some top choices when it comes to FreshWorks alternatives are ClickUp, Pipedrive, Salesforce, Zendesk and HubSpot, with more offers available on Secret ✨
Mary O'Brien
Customer Success Manager
1 deal available: 90% off the Pro plan for 1 year
Unlock our Freshworks deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshworks promo codes, coupons and credits valid in July 2024.
90% off the Pro plan for 1 year
Unlock our Freshworks deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshworks promo codes, coupons and credits valid in July 2024.
What is Freshworks used for?
Freshworks serves as a comprehensive tool for startups, streamlining customer engagement across multiple channels. It simplifies the management of customer support, sales, and marketing processes, fostering lasting relationships. For instance, a startup can manage support tickets efficiently, respond to customer queries via email or social media, and track sales leads all within the platform. Its user-friendly interface requires minimal training, allowing teams to focus on nurturing customer relationships. Renowned brands like Honda trust Freshworks for their customer engagement, demonstrating its reliability and effectiveness. With promotional offers available, startups can leverage its powerful capabilities while optimizing their budget.Freshworks features
Launch marketing campaigns, capture leads, sign deals and help your customers become more successful, all with one platform: Freshworks.
-
Personalize interactions with your leads and customers
Shared data, custom fields, business funnel adapted to your needs, IA and more. FreshWorks has a wide range of tools designed to provide your customers with unique experiences.
-
Analytics and reporting
Collecting data should always aim at providing more value to your leads and customers. FreshWorks' analytics and reporting makes it easier to make the right business decisions, win more deals and never lose customers.
-
Collaboration
With FreshWorks, your marketing, sales and customer service teams work hand in hand and share their data to ensure higher customer satisfaction rates.
-
AI-powered chatbots
The chatbots use AI technology to provide instant answers to your customers' most common questions and concerns. They're available 24/7, so you'll never miss a potential lead or customer.
-
Improved ticket management
With FreshWorks, all your Customer Service interactions are centralized in one place. You can prioritize tickets according to custom categories, assign them on the fly to your team member and never leave a single one behind.
-
Omnichannel support
With FreshWorks, you can offer seamless support across all channels, including email, chat, social media, and more. Your customers will love the convenience, and you'll improve your response times and efficiency.
-
Automate your sales process
FreshWorks offers a range of automation tools to help you close deals faster and more efficiently. From lead scoring and qualification to automated follow-ups and outreach, it's got you covered.
-
Multilingual support
Expand your reach with FreshWorks' multilingual support. You can communicate with customers in their native language and offer a more personalized experience. Plus, the translation tools make it easy to manage multiple languages seamlessly.
16 Freshworks Reviews
-
Eugene
Freshworks: Scalability and Robust Features for Growing Businesses
I appreciate the scalability of Freshworks, it has grown with us as our business expanded and its robust features continue to meet our evolving needs
July 23, 2024
-
Steven W
Automation: A Time-Saving Solution
I have found the automation features to be a real time-saver, allowing me to focus on more strategic tasks
July 16, 2024
-
Betty F
Streamlining Project Management with Freshworks Tools
As a project manager, the project management tools in Freshworks have been instrumental in streamlining our processes, making collaboration and tracking progress a breeze
July 7, 2024
-
Willie A
An Insightful Journey with Freshworks: A User's Perspective
My experience with the Freshworks sales team was absolutely fantastic during our initial conversations. They were engaging and responsive, making the process of signing a contract a breeze. The customer service and tech team were a bit more hands-off, which gave me the opportunity to navigate the software independently and learn its ins and outs. I initially signed up for a one-year deal, but due to some unforeseen circumstances, I had to withdraw within the first 3 days. I was pleasantly surprised when they reached out to me two months later to discuss payments. It showed me that they were committed to their customers and willing to work out any issues. If you're considering this CRM, I would definitely recommend it based on its global advertising. Just make sure to clearly state your right to withdraw, ensure your project and business requirements are fully met, and that your service is up and running. From my experience, Freshworks gives you the freedom to handle things on your own, which can be a great opportunity for growth and learning.
July 2, 2024
Freshworks: Pros & Cons
Pros
-
Quick onboarding: Easy to learn, your employees can quickly start using it
-
Attractive pricing: This SaaS tool has attractive plans for all profiles
-
Automation features: The Sales and Marketing tool offers relevant workflow automation
Cons
-
French translation: Some features show gaps in translation
-
Customer service: Freshworks customer service is sometimes unresponsive
-
Lack of third party integrations: Freshworks has a limited number of integrations
Why is Freshworks better than other Lead Management software?
Freshworks pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Freshworks is better at customer service than ServiceNow: 4.6 vs 4.3
Freshworks is easy to use compared to ServiceNow: 4.5 vs 4.1
Freshworks pricing plans are more competitive than ServiceNow: 4.4 vs 4.2
Freshworks is better at customer service than Salesforce: 4.6 vs 4.0
Freshworks is easy to use compared to Salesforce: 4.5 vs 4.0
Freshworks pricing plans are more competitive than Salesforce: 4.4 vs 3.9
Freshworks is better at support than Zendesk: 4.6 vs 4.3
