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Freshworks Promo Code

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Freshworks

Software suite for sales, marketing, and customer service teams

3.5 (6 reviews)
1 deal available
Redeemed by 943 members

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Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

General information about Freshworks

Freshworks is an all-in-one customer engagement platform that empowers startups to deliver exceptional customer experiences and build lasting relationships. With Freshworks, you can streamline your customer support, sales, marketing, and CRM processes, all from a single, integrated platform.


The Freshworks platform offers a comprehensive suite of functionalities designed to meet the diverse needs of businesses. You can effectively manage customer interactions across multiple channels, including email, chat, phone, social media, and more, ensuring a seamless and personalized experience for your customers.


One of the key advantages of Freshworks is its unified approach to customer engagement. You can centralize all customer conversations and data in one place, enabling your team members to collaborate effectively and provide timely, consistent responses. From handling support tickets to managing sales leads and nurturing customer relationships, Freshworks enables you to deliver exceptional service across the entire customer journey.


Freshworks places a strong emphasis on user-friendliness and ease of use. The platform offers a clean and intuitive interface, making it easy for startups to onboard their teams quickly and start delivering exceptional customer experiences right away. With minimal training required, your team can focus on what matters most: building meaningful connections with your customers.


The popularity and success of Freshworks are evident in its extensive customer base. Startups and businesses of all sizes, including renowned brands such as Honda, Toshiba, and Hugo Boss, rely on Freshworks to drive their customer engagement efforts.


Unlock additional value on Freshworks with Secret by accessing a promotional offer valid on Freshworks’s Pro plan. Leverage the powerful capabilities of the platform while optimizing your budget!

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Secret's take about Freshworks

Personalization has proven an important aspect of the customer journey. I, for one, hate the generic email campaigns, even if they are running a competition for a Tesla (I didn’t win if you’re wondering 😕)

What is Freshworks?

FreshWorks is everything you need when it comes to your CRM, marketing and customer service. The SaaS suite helps you make intelligent decisions with your perfectly stored and centralized data 🧐

Our opinion about Freshworks:

FreshWorks is the perfect suite for any type of business 👌 Your marketing, sales and customer service teams will appreciate the better data management, the personalization of their approach and better conversions to name a few benefits😏

Freshworks Pricing:

FreshWorks has a range of different products available depending on what you need, from IT and Phone to CRM. FreshWorks’s offer on Secret gives you access to 90% off the Pro plan for 1 year! 😲

Best Freshworks alternatives:

Some top choices when it comes to FreshWorks alternatives are ClickUp, Pipedrive, Salesforce, Zendesk and HubSpot, with more offers available on Secret

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Mary O'Brien

Customer Success Manager

1 deal available for Freshworks
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1 deal available for Freshworks

Up to $100000 in savings

90% off the Pro plan for 1 year
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90% off the Pro plan for 1 year

90% off the Pro plan for 1 year

Unlock our Freshworks deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 390+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshworks promo codes, coupons and credits valid in May 2024.

What is Freshworks used for?

Freshworks serves as a comprehensive tool for startups, streamlining customer engagement across multiple channels. It simplifies the management of customer support, sales, and marketing processes, fostering lasting relationships. For instance, a startup can manage support tickets efficiently, respond to customer queries via email or social media, and track sales leads all within the platform. Its user-friendly interface requires minimal training, allowing teams to focus on nurturing customer relationships. Renowned brands like Honda trust Freshworks for their customer engagement, demonstrating its reliability and effectiveness. With promotional offers available, startups can leverage its powerful capabilities while optimizing their budget.
Interested in Freshworks? Get 90% off the Pro plan for 1 year on Freshworks with our promo code and save up to $100000.

Freshworks features

Launch marketing campaigns, capture leads, sign deals and help your customers become more successful, all with one platform: Freshworks.

  • Personalize interactions with your leads and customers

    Shared data, custom fields, business funnel adapted to your needs, IA and more. FreshWorks has a wide range of tools designed to provide your customers with unique experiences.

  • Collaboration

    With FreshWorks, your marketing, sales and customer service teams work hand in hand and share their data to ensure higher customer satisfaction rates.

  • Analytics and reporting

    Collecting data should always aim at providing more value to your leads and customers. FreshWorks' analytics and reporting makes it easier to make the right business decisions, win more deals and never lose customers.

  • AI-powered chatbots

    The chatbots use AI technology to provide instant answers to your customers' most common questions and concerns. They're available 24/7, so you'll never miss a potential lead or customer.

  • Improved ticket management

    With FreshWorks, all your Customer Service interactions are centralized in one place. You can prioritize tickets according to custom categories, assign them on the fly to your team member and never leave a single one behind.

  • Omnichannel support

    With FreshWorks, you can offer seamless support across all channels, including email, chat, social media, and more. Your customers will love the convenience, and you'll improve your response times and efficiency.

  • Automate your sales process

    FreshWorks offers a range of automation tools to help you close deals faster and more efficiently. From lead scoring and qualification to automated follow-ups and outreach, it's got you covered.

  • Multilingual support

    Expand your reach with FreshWorks' multilingual support. You can communicate with customers in their native language and offer a more personalized experience. Plus, the translation tools make it easy to manage multiple languages seamlessly.

6 Freshworks Reviews

3.5 (6 reviews)
  • Smith

    Seamless Integration: Freshworks Boosts Productivity with Impressive Capabilities

    The integration capabilities of Freshworks are impressive, it seamlessly connects with our existing software systems enhancing our productivity

    May 12, 2024

  • George Davis

    Efficient Workflow with Commendable Customer Support

    it has made my workflow much smoother and efficient. The customer support feature is particularly commendable

    May 5, 2024

  • Sharon Martinez

    Possibly one of the worst customer service encounters.

    I had one of the worst customer service experiences with Freshworks. When I called, either no one picked up or I was connected to representatives who were difficult to understand due to their poor English speaking skills. They were also quite rude and unresponsive. Even when I tried to reach out via email, my queries were left unanswered and my tickets were closed without any resolution. The customer service portal was no better, with the representative lacking understanding and promising to create yet another unanswered ticket. The only saving grace is that the software itself is well-designed and user-friendly, which is why I'm giving it 2 stars instead of 1. However, I would advise against expecting any form of support, including billing support.

    April 28, 2024

  • Bowie G

    Freshworks: Impressive Interface

    I have been using Freshworks for a while now and I am thoroughly impressed with its intuitive interface

    April 21, 2024

More Freshworks's reviews

Freshworks: Pros & Cons

Pros

  • Quick onboarding: Easy to learn, your employees can quickly start using it
  • Attractive pricing: This SaaS tool has attractive plans for all profiles
  • Automation features: The Sales and Marketing tool offers relevant workflow automation

Cons

  • French translation: Some features show gaps in translation
  • Customer service: Freshworks customer service is sometimes unresponsive
  • Lack of third party integrations: Freshworks has a limited number of integrations

Why is Freshworks better than other Lead Management software?

Freshworks is better at customer service than Intercom: 4.6 vs 4.5

Freshworks pricing plans are more competitive than Intercom: 4.4 vs 4.0

Freshworks is better at support than Zendesk: 4.6 vs 4.3

Freshworks is easier to use than Zendesk: 4.5 vs 4.3

Freshworks is better at customer service than Salesforce: 4.6 vs 4.0

Freshworks is easy to use compared to Salesforce: 4.5 vs 4.0

Freshworks pricing plans are more competitive than Freshdesk: 4.4 vs 4.3

Freshworks is better at customer service than ServiceNow: 4.6 vs 4.3

Interested in Freshworks? Get 90% off the Pro plan for 1 year on Freshworks with our promo code and save up to $100000.

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