General information about Manageengine servicedesk plus
ManageEngine ServiceDesk Plus is a comprehensive IT service management solution that combines helpdesk functionalities with asset management. This software aids businesses in managing their IT infrastructure and services effectively. It provides tools for incident management, problem management, change management, and knowledge base in one package.
ServiceDesk Plus also offers robust project management, allowing IT teams to create projects, manage resources, and track progress. With its asset management feature, it can discover all assets in your network, manage them for compliance and track any changes. It also offers robust reporting capabilities with customizable dashboards for real-time tracking of key performance indicators (KPIs).
The software is ITIL-ready and available both on-premise and as a cloud-based solution. Its flexibility and scalability make it suitable for businesses of all sizes across various industries.
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See alternatives to Manageengine servicedesk plus like Slack or Zendesk.What is Manageengine servicedesk plus used for?
ManageEngine ServiceDesk Plus is a valuable tool for small businesses, enabling them to effectively manage their IT infrastructure. It serves to resolve technical incidents, identify and solve systemic issues, and manage IT changes, while maintaining a knowledge base for reference. For example, a company can use it to track recurring software issues and plan updates. It also offers robust project management, ideal for coordinating system upgrades or the deployment of new tools. Moreover, its asset management feature allows tracking and managing all IT equipment, ensuring compliance and preventing issues.Manageengine servicedesk plus features
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Comprehensive IT Service Management
ManageEngine ServiceDesk Plus combines helpdesk functionalities with asset management, providing a comprehensive solution for managing IT infrastructure and services -
Incident, Problem, and Change Management
The software provides tools for managing incidents, problems, and changes in one package, aiding in effective IT service management -
Robust Project Management
ServiceDesk Plus offers robust project management capabilities, allowing IT teams to create projects, manage resources, and track progress -
Asset Management
With its asset management feature, the software can discover all assets in your network, manage them for compliance and track any changes -
Customizable Reporting Capabilities
ServiceDesk Plus offers robust reporting capabilities with customizable dashboards for real-time tracking of key performance indicators (KPIs).
3 Manageengine servicedesk plus reviews
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Susan E
Highly Recommended: The Value and Efficiency of ManageEngine ServiceDesk Plus
I've been utilizing the manageengine-servicedesk-plus software for over a year now and I wholeheartedly recommend it. Despite its lower cost compared to other app control solutions, it offers incredible value. The patches they provide are a testament to their commitment to continuous improvement. Even if there are occasional hiccups, their support team is always ready to provide a custom fix, ensuring your system remains up-to-date. Generating reports does require writing queries, but this feature allows for a high level of customization, enabling you to tailor the reports to your specific needs. Plus, the data in the reports is comprehensive, providing a complete overview without the need for additional queries. The response time from their support team is reasonable, considering the high level of technical expertise they provide. It's clear that once they've received your investment, they are committed to providing you with the best possible service. I've found the manageengine-servicedesk-plus software to be a reliable and cost-effective solution for app control.
April 20, 2024
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Sean C
Impressed with ManageEngine ServiceDesk Plus
I have been using ManageEngine ServiceDesk Plus for over a year now and I am thoroughly impressed with its robust feature set
April 16, 2024
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Ashley D
Highly Adaptable ITSM Solution with ManageEngine ServiceDesk Plus
I consider ServiceDesk Plus to be an outstanding ITSM software that aids us in addressing and fulfilling end users' requests/incidents. We initially utilized the Standard edition and have since upgraded to the Enterprise edition. I value the flexibility of adding modules over time, without the necessity to buy the most comprehensive edition upfront. The interface is user-friendly and doesn't demand extensive ITIL knowledge. ServiceDesk Plus has notably enhanced our Help Desk service. However, the ZIA bot that accompanies it only supports English, posing a disadvantage for our customers who require Spanish support. We opted for ServiceDesk Plus over ServiceNow and ZenDesk because it provided the same functionalities for less cost and ZenDesk was missing the necessary modules. We transitioned to ServiceDesk Plus because its interface is more user-friendly for both end users and technicians.
April 13, 2024
Manageengine servicedesk plus: Pros & Cons
Pros
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Comprehensive ITSM Suite: ManageEngine ServiceDesk Plus offers a complete set of ITIL process modules, including incident management, problem management, change management, and CMDB
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Streamlined Workflow Automation: The software allows users to automate ticket workflows, approvals, and SLAs, reducing manual efforts and increasing efficiency
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Robust Reporting Capabilities: With its advanced analytics and customizable dashboards, ServiceDesk Plus provides insightful reports for better decision-making and IT service performance tracking.
Cons
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Complex interface: The user interface of ManageEngine ServiceDesk Plus can be complex and difficult to navigate for some users, especially those who are not tech-savvy
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Limited customization: While the software offers a range of features, there are limitations to how much these can be customized to suit individual business needs
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Performance issues: Some users have reported occasional lags and slow performance, which can affect productivity and efficiency.
Why is Manageengine servicedesk plus better than other IT Management software?
Manageengine servicedesk plus has more features than Spiceworks: 75 vs 51
Manageengine servicedesk plus is a better solution based on percentage of positive reviews than Kaseya: 87 vs 77
Manageengine servicedesk plus is a better solution for customer support than Kaseya: 4.0 vs 3.6
Manageengine servicedesk plus is more versatile than Jumpcloud directory platform: 75 vs 54
Manageengine servicedesk plus has more options than Ilobby: 75 vs 64
Manageengine servicedesk plus is better at number of features than ServiceNow: 75 vs 66
Manageengine servicedesk plus is better at number of features than Datto siris: 75 vs 41
Manageengine servicedesk plus is more versatile than Vmware cloud director availability: 75 vs 61
