18 Best Alternatives to Manageengine servicedesk plus in May 2024

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Manageengine servicedesk plus

Slack: Pros & Cons

Best features

• - Channels

• - Direct messaging

• - File sharing

• - Integrations

• - Search and archiving

• - Notifications and alerts

• - Threads

• - Video and voice calls

Slack pricing

Description

Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.

Freshservice compared to Manageengine servicedesk plus

Freshservice: Pros & Cons

Best features

• - Service desk IT

• - ITSM software

• - IT project management

• - Self-service portal

• - SLA management

• - Gamification

• - IT Asset Management

• - Advanced reporting & analysis

Freshservice pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Manageengine servicedesk plus

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Manageengine servicedesk plus

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Manageengine servicedesk plus

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Manageengine servicedesk plus

Spiceworks: Pros & Cons

Best features

• - IT management made easy

• - Community power

• - App center

• - Budget-saving solutions

• - Self service portal

• - Mobile access

• - Patch management

• - Issue auditing

• - Security at your fingertips

Description

Sysaid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure. With Sysaid, businesses can improve their overall efficiency, productivity, and customer satisfaction by effectively managing and resolving IT issues, tracking assets, and implementing proactive IT service management practices.

Sysaid compared to Manageengine servicedesk plus

Sysaid: Pros & Cons

Best features

• - Knowledge Base

• - Instant IT Support

• - Effortless Asset Management

• - Streamlined Incident Management

• - Insightful Reporting

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to Manageengine servicedesk plus

Jira service management: Pros & Cons

Best features

• - Power Ticket Management

• - Flexible Customization

• - Seamless Collaboration

• - Insightful Analytics

• - Time-Saving Automation

Description

Kaseya brings efficient and comprehensive IT management solutions to businesses, empowering them to effectively manage and secure their IT environments. With a wide range of features and capabilities, Kaseya helps businesses streamline their processes, enhance productivity, and minimize downtime, ultimately driving growth and success.

Kaseya compared to Manageengine servicedesk plus

Kaseya: Pros & Cons

Best features

• - Integrated Backup and Disaster Recovery

• - All-in-One Business Management Solution

• - Remote Monitoring and Management

• - Automated Patch Management

• - Powerful Endpoint Security

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Manageengine servicedesk plus

ServiceNow: Pros & Cons

Best features

• - Incident management

• - Asset management

• - Automation and workflow

• - Change management

• - Self-service knowledge base

• - Reporting and analytics

• - Service catalog

• - Multichannel support

Description

JumpCloud Directory Platform is a cloud-based directory service that enables IT admins to manage users, devices, and access to IT resources. It supports various platforms like Mac, Linux, and Windows. It offers features such as single sign-on (SSO), multi-factor authentication (MFA), and system management. Ideal for businesses of all sizes, it aims to increase security, improve compliance, and reduce IT costs.

Jumpcloud directory platform compared to Manageengine servicedesk plus

Jumpcloud directory platform: Pros & Cons

Best features

• - Cloud-Based Service

• - Centralized User Management

• - Multi-protocol support

• - Multiplatform functionality

• - Security Features

Description

iLobby is a visitor management software designed to streamline and automate front desk sign-in processes. It provides features such as visitor registration, ID scanning, badge printing, and notifications for hosts. The software enhances security, ensures regulatory compliance, and offers real-time reporting. It's ideal for businesses of all sizes across various industries.

Ilobby compared to Manageengine servicedesk plus

Ilobby: Pros & Cons

Best features

• - Visitor Management

• - Compliance Enforcement

• - Customizable Interface

• - Data Privacy

• - Analytics and Reporting

Description

ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.

Ntranet compared to Manageengine servicedesk plus

Ntranet: Pros & Cons

Best features

• - User-Friendly Interface

• - Document Management

• - Project Management Tools

• - Integration Capabilities

• - Robust Security Measures

Description

Datto SIRIS is a comprehensive data protection solution that provides secure, reliable, and customizable backup and disaster recovery for businesses. It offers instant recovery, ransomware protection, and hybrid cloud technology. It supports physical, virtual and cloud infrastructures, ensuring business continuity in case of data loss or system failure. Its user-friendly interface allows easy management of backups and recoveries.

Datto siris compared to Manageengine servicedesk plus

Datto siris: Pros & Cons

Best features

• - Comprehensive Data Protection

• - Integrated Platform

• - Image-Based Backup Technology

• - Ransomware Detection and Instant Virtualization

• - User-Friendly Interface and Scalability

Description

Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.

Hsi donesafe compared to Manageengine servicedesk plus

Hsi donesafe: Pros & Cons

Best features

• - Cloud-Based

• - Versatility

• - Customizability

• - Real-Time Analytics

• - Integration Capabilities

Description

Syxsense is a cloud-based IT management and MSP software that allows businesses to view and manage all their IT assets from a single dashboard. It offers features like patch management, remote desktop, software distribution, and vulnerability scanning. It also provides real-time alerts for any changes or threats, ensuring the security and efficiency of your IT infrastructure.

Syxsense compared to Manageengine servicedesk plus

Syxsense: Pros & Cons

Best features

• - Cloud-Based IT Management

• - Endpoint Management and Security Vulnerability Scanning

• - Automated Patch Management

• - Remote Desktop Sharing and IT Asset Management

• - Powerful Automation Capabilities

Description

Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.

Alloy navigator compared to Manageengine servicedesk plus

Alloy navigator: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Robust Ticketing System

• - Detailed Asset Management

• - Network Inventory Capabilities

• - Flexible Workflow Process Automation

Description

VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.

Vmware cloud director availability compared to Manageengine servicedesk plus

Vmware cloud director availability: Pros & Cons

Best features

• - Disaster Recovery

• - Simplified Onboarding

• - Scalability

• - Multi-tenant

• - Interoperability