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Sysaid features

• Knowledge Base

  Unlock the power of shared knowledge. Imagine having a central repository of valuable information that your employees can access at any time. With Sysaid's knowledge base, you can create and share helpful articles, FAQs, tutorials, and documentation. By empowering your team with easy access to information, you foster a culture of self-support, saving time and increasing productivity

• Instant IT Support

  Get your tech troubles fixed in a snap! With Sysaid, you have access to a powerful ticketing system that allows you to quickly report and resolve any IT issues you may encounter. Whether it's a software glitch or a hardware malfunction, Sysaid's instant IT support will have you back up and running in no time

• Effortless Asset Management

  Keep track of your valuable resources. Say goodbye to the headache of manually managing your company's assets. Sysaid's asset management automates the process, allowing you to effortlessly track and monitor your hardware, software licenses, and other valuable resources. This ensures that everything is accounted for and helps optimize your business operations

• Streamlined Incident Management

  Keep calm and carry on. When an incident occurs, it's important to have a system in place to handle and resolve it efficiently. Sysaid's streamlined incident management centralizes incident reporting, tracking, and resolution, helping you maintain control over any disruptions to your business operations. This allows you to get back to doing what you do best, without unnecessary interruptions

• Insightful Reporting

  Make data-driven decisions for your business. As an entrepreneur, having access to actionable insights is crucial for making informed decisions. Sysaid's insightful reporting allows you to generate customizable reports and visualize your data in meaningful ways. This helps you identify trends, measure performance, and optimize your business processes, ensuring that you stay on the path to profitability.

• Tyler Davis

  SysAid: A Positive Leap Forward

  SysAid has greatly enhanced our ITSM. It offers a user-friendly interface and allows us to automate more tasks through its workflows. Its auto categorization feature has saved us time and it provides multiple communication channels for end users, including Teams. The company plans to improve its reporting and implement AI next year, which will add significant value to the product.

  April 21, 2024

• Janet Davis

  SysAid's Mobile App: Ticket Management on the Go

  SysAid's mobile app is a game-changer. It allows us to manage tickets on the go, ensuring that no issue slips through the cracks

  April 15, 2024

• Christopher

  Less Than Stellar Customer Support Experience with SysAid

  I have been using SysAid, a help desk solution, for over 7 years in various companies where no such solution was previously implemented. The software is cost-effective and relatively simple to set up, without the clutter I've encountered with other software. However, my main issue, echoed by many, is that the company is based in Israel and communication can be difficult. It often requires multiple explanations for them to fully grasp the problems. I've installed this software in three different companies and the experience was consistently the same. I even briefly worked for SysAid, aiming to enhance the company by providing the customer's viewpoint and addressing the complaints I kept hearing from U.S. customers and those from other countries. Regrettably, instead of improving, they began hiring from even more distant locations, like Romania, with the same comprehension problems. Now, they only have one representative left for the U.S. and I doubt they will hire again in the U.S. due to our differences.

  April 13, 2024

Sysaid: Pros & Cons

Why is Sysaid better than other Customer Support software?