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8 Best Alternatives to Sysaid in May 2024

Alternatives & Competitors to Sysaid

  1. 1. Slack
  2. 2. Freshservice
  3. 3. Zendesk
  4. 4. Jira
  5. 5. Spiceworks
  6. 6. Jira service management
  7. 7. ServiceNow
  8. 8. Manageengine servicedesk plus
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Here are competitors or alternatives to Sysaid and other similar Customer Support software. You need to consider some important factors when choosing a tool like Sysaid for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Sysaid that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Sysaid. Discover sofware like Slack, Freshservice, Zendesk or Jira.

List of Alternatives to Sysaid

From Customer Support tools, we have selected the best alternatives to Sysaid based on reviews for each solution and similarities with Sysaid. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (5 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Sysaid

Slack has better positive reviews compared to Sysaid: 95 vs 92

Slack pricing plans are more competitive than Sysaid: 4.6 vs 4.5

Sysaid has more functions than Slack: 92 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo freshservice

2. Freshservice
4.2 (5 reviews)
1 deal available

IT Management Employee Engagement

Description

Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.

Freshservice compared to Sysaid

Freshservice has more positive reviews than Sysaid: 94 vs 92

Sysaid pricing plans are more competitive than Freshservice: 4.5 vs 4.4

Freshservice has more options than Sysaid: 132 vs 92

Freshservice: Pros & Cons

Ease of use: Freshservice is as easy to learn as it is to deploy
Free plan: The platform offers a free plan for small teams
Billing system: You can bill the service directly via the platform
Additional fees: The platform charge fees for database records
Analysis reports: Reports are of poor quality
Software integrations: Many integrations are missing

Best features

  • - Service desk IT

  • - ITSM software

  • - IT project management

  • - Self-service portal

  • - SLA management

  • - Gamification

  • - IT Asset Management

  • - Advanced reporting & analysis

Freshservice pricing

Starter

$15 / user / month

Growth

$41 / user / month

Pro

$78 / user / month

Enterprise

$99 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo zendesk

3. Zendesk
4.2 (6 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Sysaid

Sysaid has more positive reviews than Zendesk: 92 vs 89

Sysaid is better at support than Zendesk: 4.5 vs 4.3

Sysaid is easy to use compared to Zendesk: 4.5 vs 4.3

Sysaid pricing plans are more competitive than Zendesk: 4.5 vs 4.2

Zendesk has more functions than Sysaid: 182 vs 92

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

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logo jira

4. Jira
4.2 (5 reviews)

IT Management Collaboration Task Management

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to Sysaid

Sysaid has more positive reviews than Jira: 92 vs 90

Sysaid is better at support than Jira: 4.5 vs 4.0

Sysaid is more user friendly than Jira: 4.5 vs 4.0

Sysaid is better at value for money than Jira: 4.5 vs 4.3

Jira has more features than Sysaid: 151 vs 92

Jira: Pros & Cons

Robust issue tracking: Jira excels at issue tracking, providing a comprehensive platform for creating, managing, and prioritizing tasks, bugs, and issues
Agile project management: Jira supports agile methodologies like Scrum and Kanban, offering features such as sprint planning, backlog management, and agile boards
Integration ecosystem: Jira integrates seamlessly with a wide range of third-party tools and services
Learning curve: Jira's extensive feature set can result in a steep learning curve, especially for new users
Pricing complexity: Jira's pricing structure, while flexible, can become complex for larger teams and organizations
User interface: Some users find Jira's user interface less intuitive and dated compared to newer project management tools

Best features

  • - Issue tracking

  • - Agile project management

  • - Custom workflows

  • - Reporting and dashboards

  • - Integration

  • - Advanced search and filters

  • - Custom fields and issue types

  • - Permissions and security

Jira pricing

Enterprise

Contact sales

Free

Standard

$8 / user / month

Premium

$15 / user / month
There is no deal for this product
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logo spiceworks

5. Spiceworks
4.4 (5 reviews)

IT Management

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Sysaid

Sysaid has more positive reviews than Spiceworks: 92 vs 89

Sysaid is better at support than Spiceworks: 4.5 vs 4.0

Spiceworks pricing plans are more competitive than Sysaid: 4.6 vs 4.5

Sysaid is more versatile than Spiceworks: 92 vs 51

Spiceworks: Pros & Cons

Free IT management software: Spiceworks offers a suite of free IT management tools that can help you manage your IT infrastructure more efficiently
Active community and support: The software has a large and active community of IT professionals who actively participate in forums, discussions, and knowledge-sharing
Vendor-neutral platform: Spiceworks does not promote or favor specific IT vendors, allowing users to evaluate and choose the best solutions without bias
Advertisements and sponsored content: As a free platform, Spiceworks relies on advertising to support its operations which can be distracting for some users
Limited scalability for larger organizations: The software has limitations in terms of scalability for larger businesses with complex IT environments
Dependency on community support: Relying solely on community support for valuable assistance may not always guarantee immediate or comprehensive solutions for complex issues

Best features

  • - IT management made easy

  • - Community power

  • - App center

  • - Budget-saving solutions

  • - Self service portal

  • - Mobile access

  • - Patch management

  • - Issue auditing

  • - Security at your fingertips

There is no deal for this product
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6. Jira service management
3.6 (5 reviews)

IT Management

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to Sysaid

Sysaid has more positive reviews than Jira service management: 92 vs 91

Sysaid is better at support than Jira service management: 4.5 vs 4.3

Sysaid is easier to use than Jira service management: 4.5 vs 4.2

Sysaid is more suitable for small businesses thanks to its good value for money than Jira service management: 4.5 vs 4.3

Jira service management has more functions than Sysaid: 107 vs 92

Jira service management: Pros & Cons

Efficient project management: Jira Service Management allows you to smoothly manage and track all your projects
Scalability and customization: Jira Service Management can be easily scaled and customized to fit the unique needs of your business.
Seamless collaboration: Jira Service Management facilitates team coordination, enabling seamless collaboration and effective communication
Steep learning curve: It can take time and effort for inexperienced users to become proficient in using Jira Service Management effectively
Expensive pricing: The cost of Jira Service Management may be prohibitive for young entrepreneurs with tight budgets.
Limited customization options: Jira Service Management may not offer enough flexibility to tailor the software to specific business needs

Best features

  • - Power Ticket Management

  • - Flexible Customization

  • - Seamless Collaboration

  • - Insightful Analytics

  • - Time-Saving Automation

There is no deal for this product
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logo servicenow

7. ServiceNow
4.0 (5 reviews)

IT Management

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Sysaid

ServiceNow has better positive reviews compared to Sysaid: 93 vs 92

Sysaid is better at customer service than ServiceNow: 4.5 vs 4.3

Sysaid is easy to use compared to ServiceNow: 4.5 vs 4.1

Sysaid pricing plans are more competitive than ServiceNow: 4.5 vs 4.2

Sysaid has more features than ServiceNow: 92 vs 66

ServiceNow: Pros & Cons

Comprehensive platform: ServiceNow offers an all-in-one platform with a wide range of IT service management and business process automation tools
Customization: The platform provides extensive customization options, allowing organizations to tailor workflows and applications to their specific needs
Automation and efficiency: ServiceNow's automation capabilities streamline processes, improve productivity, and reduce manual work, resulting in cost savings
Complexity: ServiceNow can be complex, particularly for smaller organizations, and may require dedicated resources for implementation and ongoing management
Cost: While it offers robust features, ServiceNow can be expensive, especially for smaller businesses, and may not be cost-effective for all organizations
Learning curve: The platform's rich feature set can lead to a steep learning curve for users and administrators, potentially slowing down adoption

Best features

  • - Incident management

  • - Asset management

  • - Automation and workflow

  • - Change management

  • - Self-service knowledge base

  • - Reporting and analytics

  • - Service catalog

  • - Multichannel support

There is no deal for this product
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manageengine servicedesk plus logo

8. Manageengine servicedesk plus
4.0 (5 reviews)

IT Management

Description

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to Sysaid

Sysaid has more positive reviews than Manageengine servicedesk plus: 92 vs 87

Sysaid is better at support than Manageengine servicedesk plus: 4.5 vs 4.0

Sysaid is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0

Sysaid is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.5 vs 4.2

Sysaid has more options than Manageengine servicedesk plus: 92 vs 75

Manageengine servicedesk plus: Pros & Cons

Comprehensive ITSM Suite: ManageEngine ServiceDesk Plus offers a complete set of ITIL process modules, including incident management, problem management, change management, and CMDB
Streamlined Workflow Automation: The software allows users to automate ticket workflows, approvals, and SLAs, reducing manual efforts and increasing efficiency
Robust Reporting Capabilities: With its advanced analytics and customizable dashboards, ServiceDesk Plus provides insightful reports for better decision-making and IT service performance tracking.
Complex interface: The user interface of ManageEngine ServiceDesk Plus can be complex and difficult to navigate for some users, especially those who are not tech-savvy
Limited customization: While the software offers a range of features, there are limitations to how much these can be customized to suit individual business needs
Performance issues: Some users have reported occasional lags and slow performance, which can affect productivity and efficiency.

Best features

  • - Comprehensive IT Service Management

  • - Incident, Problem, and Change Management

  • - Robust Project Management

  • - Asset Management

  • - Customizable Reporting Capabilities

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