Freshservice Promo Code

Freshservice pricing

Freshservice features

• ITSM software

  Consolidate and streamline all IT services with out-of-the-box ITIL-aligned service management software.

• Service desk IT

  Ensure an easy transition to modern, ITIL-aligned service desk software that requires no training.

• IT project management

  Combine project management and ITSM for better long-term business results.

• Self-service portal

  Allow your customers to troubleshoot and resolve issues on their own with a convenient self-service portal that cuts down on support tickets and frees up your time.

• SLA management

  Achieve and exceed your service level agreements with ease by tracking and prioritizing tickets based on urgency, due date, and other customizable criteria.

• Advanced reporting & analysis

  Monitor service desk performance, make informed decisions and improve service delivery with predefined or customizable service desk-wide reporting capabilities.

• IT Asset Management

  Gain full visibility into your assets, enhance effective IT change management, improve asset utilization and reduce costs.

• Gamification

  Increase team motivation and productivity with fun and engaging gamification features that reward good work and encourage healthy competition among colleagues.

• Jesse D

  Unlocking Efficiency with Freshservice: A User's Perspective

  I have found Freshservice to be a valuable asset to our organization. It has simplified my role as a manager, enabling me to easily review team performance, make announcements, and identify trends in issues or requests. It has been a game-changer for us, with its service catalog and user-friendly interface boosting our employees' productivity over the past 2+ years since we implemented it. The customizable forms and workflow have allowed our IT department to streamline processes and improve efficiency. However, I wish the reporting capabilities were more customizable. I've had instances where I needed support on reports from Freshservice, but found that the reports I needed weren't possible. The Freshservice support team informed me that my reporting needs would be considered for potential future enhancements. We chose Freshservice for its cost and ease of customization. We switched from our previous product because it lacked a customizable system, didn't allow our employees to track their tickets once created, and had no reporting capabilities.

  July 20, 2024

• Julia A

  Excellent Tool for ITSM, ITAM and ITOM

  I value the Self-service portal and Virtual Agent in Freshservice as they enable users to conveniently make service requests and assist with basic troubleshooting. However, I think the customer support services could be improved and offering on-site support would enhance product understanding. I opted for Freshservice over ServiceNow because of its lower cost and ease of deployment.

  July 15, 2024

• Raymond Miller

  Freshservice: A Journey from Start-Up to Scale-Up

  I had a positive experience with Freshservice, appreciating its intuitive UI and easy deployment. I found the global wide search feature particularly useful. However, as our organization expanded and we developed more systems, we discovered that Freshservice lacked the necessary integration capabilities. This made it challenging to keep Freshservice in our IT ecosystem. We initially switched to Freshservice for its promised integration with WD, AD, Slack, and other systems, but unfortunately, it didn't live up to these expectations.

  July 8, 2024

• Kyle B

  August Software Review: Freshservice

  In my August review, I would normally rate Freshservice 4.5 stars due to their prompt, efficient, and friendly service. However, my rating is lower this time due to an issue with ServiceBOT knowledge solutions. The URLs to SharePoint are not working and it's taking a while to get fixed.

  July 1, 2024

Freshservice: Pros & Cons

Why is Freshservice better than other IT Management software?