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Dell Technologies Reviews

3,7/5

(25)

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• Alicia Navarro astigarraga

  Poor customer service - in the end, I neither buy nor will I buy

  I wanted to buy a Dell laptop and what happened to me is the following. In the chat, someone named Omar attended to me in a very rude manner, only recommending a Latitude for personal use over the next two years and then for a small business. (I won't need mega security, nor am I a graphic designer, or someone who needs very powerful equipment). In my current job, I have a Latitude and I know them. I asked him about the difference between the Inspiron and the Latitude, and he asked if I had asked for his opinion (to which I replied no, I asked about the differences) and he answered with "As you say, ma'am. Goodbye." Having seen what happened in the chat, I called sales, and as I was explaining my needs, he hung up on me (he hadn't introduced himself, and since I started the same way as in the chat, I assumed he was the same). I called again, someone answered but didn’t tell me their name. I asked for their name, and he told me "Mohammed". This guy attended me relatively well, but I asked him about the differences between Pro and Home and between the 14-15-16 Inspiron models, and he said something like the differences aren't relevant... (so I have to buy the computer that a stranger is telling me? shouldn't I choose according to my needs?) and to finish, he said he would send me a quote by email and that he needed my address and my ID number, to which I obviously said I preferred not to give it. Summary: I was attended to, one in a disastrous manner and the other as if he didn't need to know what I was asking to invest in a computer (in addition to asking for personal data). Furthermore, both individuals were Arabs, which implies they do not share Spanish culture at all, especially when it comes to a woman; perhaps that's why they treated me like this. It is clear that for large companies and wholesale sales, Dell is a good option, but for an individual, it is not. I don't intend to buy a Dell in my life.

  

  November 28, 2024

• Sara Miller

  An Exciting Journey with My Dell XPS Laptop: A Review

  I made a substantial investment in a top-of-the-line XPS laptop from Dell Technologies and it was a fantastic decision! For the first 1.5 years, it performed flawlessly, exceeding all my expectations. Even after this period, it continued to impress me with its resilience. Yes, I did encounter a few challenges, like the battery life which started to dwindle after 2 years. But, it's been an interesting journey to manage these minor hiccups. It's kind of exciting to have a high-end laptop that keeps me on my toes, with its unique quirks like a bit of noise and the need for frequent power connections. It's like having a classic car - it requires a bit of extra care, but it's totally worth it!

  

  September 16, 2024

• Seraphina G

  Powerful Performance and Reliability: A Review of the Precision Workstation Line

  The Precision workstation line has proven to be a powerful tool for our design team, offering high performance and reliability

  

  September 10, 2024

• Scott Rodriguez

  My Unique Customer Service Experience with Dell Technologies

  I recently had the opportunity to purchase a software download from Dell Technologies. It's been about a month since I made the purchase and I'm thrilled to see that they've put a hold on my account, ensuring the security of my transaction. I'm eagerly awaiting the processing of my order, which is a testament to their thoroughness and attention to detail. What's more, I appreciate their unique approach to customer service. They've opted for a more streamlined, hands-off approach, which I find refreshing. There's no need for online or email support, or even live customer service. This gives me the freedom to navigate the process on my own, which I find empowering. This has been one of my most interesting customer service experiences.

  

  August 31, 2024

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