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DoneDone

Task tracking and shared inbox platform

4.0 (11 reviews)
1 deal available
Redeemed by 62 members

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DoneDone combines project management and customer support in one wonderfully simple app. Your team and your customers can centralize all their needs through DoneDone.

General information about DoneDone

In business, it is sometimes difficult to juggle all the necessary tools. Between marketing, project management or customer support, software accumulates and processes become unnecessarily complex. Instead, with DoneDone, you make sure things get done with ease. This all-in-one tool centralizes your needs and simplifies both your employees’ and your customers’ daily lives.


The strength of the DoneDone SaaS tool is that it adapts to your needs. By centralizing all the needs related to your team, your projects and your customers, you accelerate the processes and reduce the associated costs.


The use cases of DoneDone are very varied:

- Product team: Your employees can use DoneDone to track features and fix bugs.

- Customer support: You can centralize customer tickets and respond to them.

- Marketing team: From content creation to advertising campaigns or event planning, your team can gather everything on DoneDone.

- HR department: Your HR consultants can manage job postings and talent hires.


In addition, DoneDone is the perfect companion for employees who work remotely. The tool allows them to stay connected with other team members and track the progress of projects and tasks with ease.


All these features are ideal for improving the work of your employees. They spend less time on low-value tasks. They are happier at work and more involved in projects.


The performance of the DoneDone platform is demonstrated by the growing number of companies that choose this solution. Honda, Discovery Channel, the University of Southern California and the Portland communications agency Wieden Kennedy use DoneDone to solve problems every day.

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Secret's take about DoneDone

As a team that understands the hard work that goes into creating successful tech products, we know how crucial it is to have a project management tool that can keep up with your fast-paced work 🏃‍♀️🏃‍♂️

What is DoneDone?

DoneDone is a bug tracking and project management software that helps you streamline your workflow, increase efficiency, and stay organized 📈 With DoneDone, you can take control of your projects by tracking bugs and issues in real-time, assigning tasks to your team, and setting up custom workflows. Plus, you can collaborate with your team in real-time, making sure everyone is on the same page and can work together seamlessly 🤝

Our opinion about DoneDone:

DoneDone is perfect for teams of any size looking for an efficient way to manage their projects. It's an all-in-one solution that can help you take your business to the next level 🚀

DoneDone Pricing:

Plus, with affordable pricing starting at just $15 a month and access to great deals on Secret, your business can stay on budget while still having access to top project management tools 💰💡

- More details about DoneDone's pricings
Best DoneDone alternatives:

Top alternatives to DoneDone’s project management software include monday.com, Asana, Basecamp and Nifty. Discover great offers for these types of tools and more on Secret to start saving! 🔍

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Mary O'Brien

Customer Success Manager

1 deal available for DoneDone
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1 deal available for DoneDone

Up to $500 in savings

$500 in credits (up to 3 months)

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$500 in credits (up to 3 months)

$500 in credits (up to 3 months)

Unlock our DoneDone deal and access $500 in credits (up to 3 months), saving you up to $500 for your startup. There are over 410+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our DoneDone promo codes, coupons and credits valid in June 2024.

What is DoneDone used for?

DoneDone is a versatile software solution that streamlines business operations for small enterprises. It serves as a centralized hub for various tasks, from project management to customer support, reducing complexity and enhancing efficiency. For instance, a product team can utilize DoneDone to monitor feature development and bug fixes, while the marketing department can manage content creation and campaign planning. HR consultants can also handle job postings and talent acquisition through the platform. The software is particularly beneficial for remote workers, enabling seamless collaboration and progress tracking. By automating low-value tasks, DoneDone boosts employee productivity and engagement, leading to improved business performance.
Interested in DoneDone? Get $500 in credits (up to 3 months) on DoneDone with our promo code and save up to $500.

DoneDone pricing

Collaborate

$5

/ user / month

Unlimited projects

Custom workflows

Integrations

Due dates

Outreach

$10

/ user / month

Unlimited mailboxes

Mailbox & conversation reporting

Saved replies

Auto responder

DoneDone features

Get things done

  • Connect with your teams quickly

    Easily synchronize development and support teams. By linking internal tasks to a customer support conversation, issues are resolved faster with engineering and customer service teams working together.

  • Manage workflows optimally

    Optimize workflows by utilizing pre-designed task tracking, customer support, and hiring workflows from DoneDone. Alternatively, build your own custom workflows to tailor to your specific needs and keep productivity high.

  • Deliver responsive customer service

    Ensure excellent customer service with DoneDone's automatic email forwarding feature, which streamlines communication between your support teams and customers. Eliminate the hassle of broken email chains and keep all important conversations in one place.

  • Track performance with precision

    Monitor your team's performance with precision and ease using DoneDone's ergonomic and relevant dashboards. Keep track of various key performance indicators (KPIs) such as ticket response times and task resolution efficiency to make informed decisions.

  • Track tasks efficiently

    The DoneDone tool helps teams get organized and complete assigned tasks. The platform tracks bugs, tasks and issues. Each employee can know at any time what he or she has to do and where to follow the completion of the tasks in progress.

11 DoneDone Reviews

4.0 (11 reviews)
  • Carl Miller

    Ideal Solution for Our Help Desk Needs

    DoneDone has worked flawlessly for our organization and we've even upgraded to DoneDone 2, which we believe will enhance our client service. It's easy to use and was perfect for Public Issues, which we used for our HelpDesk communications. However, an incoming issue can't be "claimed", it's automatically assigned to a specific person who may not be available. We chose DoneDone as it was more affordable for our needs.

    June 17, 2024

  • Randy E

    Ideal for In-house Bug Fixes

    We use DoneDone to track issues in our SaaS product. Our service management team creates and assigns tickets to relevant team members, who then update the ticket status. DoneDone is perfect for our internal bug fixing process. It's user-friendly, making it easy to find issues, filter by key terms, create new issues, and communicate with team members. So far, we haven't found anything we dislike. However, we could benefit from more notifications for overdue issues or tickets that haven't been updated in a while.

    June 8, 2024

  • Denise Rodriguez

    Exceptional Service and Satisfaction with DoneDone

    I am absolutely thrilled with DoneDone! They provided me with an incredibly professional consultation for just $2. Even though I was approved for medication, they took the extra mile to find the perfect place for me to get my prescription filled. Their commitment to customer satisfaction is truly commendable. Getting a refill was a breeze, thanks to their efficient management. This is undoubtedly one of the best-managed companies online. Fellow buyers, you're in for a treat!

    June 2, 2024

  • Paxton G

    Poor Service, Felt Robbed with DoneDone

    From my past experiences with various software purchases, DoneDone was the worst. It lacks a customer-centric approach. Despite its simple user interface and the few features it offers working perfectly, the customer experience was awful. We bought a lifetime membership but they denied us the right to redeem the codes that weren't included at the time of purchase. Essentially, they robbed us. I wouldn't suggest this product due to its slow development pace and lack of customer focus. I recommend looking elsewhere.

    May 26, 2024

More DoneDone's reviews

DoneDone: Pros & Cons

Pros

  • All-in-one platform: The tool allows you to centralize your needs in one place.
  • Easy to use: Intuitive software that’s fun to pick up
  • Relevant features: Some features are interesting such as exporting to CSV or bulk editing.

Cons

  • Dedicated to SMEs: This software is not suitable for large companies
  • Stand-alone tool: Integration with an existing workflow is complex, as there are few integrations.
  • Simple feature set: The tool may not be a good fit for teams that require a lot of complex features

Why is DoneDone better than other Customer Support software?

DoneDone has better positive reviews than Basecamp: 94 vs 87

DoneDone is better at ease to use than Basecamp: 4.6 vs 4.5

DoneDone has more positive reviews than Asana: 94 vs 91

DoneDone is easier to use than Asana: 4.6 vs 4.5

DoneDone has more positive reviews than Capsule: 94 vs 92

DoneDone is easier to use than Capsule: 4.6 vs 4.5

DoneDone is easier to use than Nifty: 4.6 vs 4.5

DoneDone is easy to use compared to Slack: 4.6 vs 4.5

Interested in DoneDone? Get $500 in credits (up to 3 months) on DoneDone with our promo code and save up to $500.