DoneDone Reviews

Built for Fast-Moving Teams

DoneDone has been good for keeping our release process tidy. QA logs issues, engineers update status, and support can see enough context to reply to customers without chasing people on Slack. It is not the flashiest app, but it handles the core work really well. We also came in with a Joinsecret perk that covered roughly three months, which was genuinely helpful

July 13, 2026

Reliable Core Features, Simple Permissions, Solid Search

I would recommend DoneDone to teams that are outgrowing email and spreadsheets but do not want a huge enterprise tool. The ticket history is clear, comments are easy to follow, and the workflow customization covers the essentials. In our case, the extra credits we found via Joinsecret, about $500 spread across the early months, just helped reduce the risk of trying something new

July 4, 2026

Support Emails Converted to Tasks With Threads Attached

DoneDone feels built for teams that want to move fast without spending weeks configuring a system. We use the product and support sections side by side, and that setup has helped us keep feature requests, bugs, and customer replies organized. The email integration is probably the most useful part for us

June 27, 2026

Minimal Training Compared to Heavy Tools

I have a few minor complaints about reporting being a bit basic, but overall DoneDone has been reliable and easy to maintain. Permissions are simple, search works well enough for old tickets, and the UI does not get in the way. We also got some startup credits through Joinsecret, close to $500 over a few months, which was a nice bonus but not the main reason we stayed

June 22, 2026

Decisions, QA Notes, and Attachments in One Thread

DoneDone works well if you need a practical system for bugs, tasks, and customer emails in one place. The thing I use most is the ability to convert support messages directly into tasks while keeping the original thread attached. That has cut down a lot of back-and-forth between support and engineering

June 16, 2026

Clear, Quick Setup with Reliable Notifications

We started using DoneDone after trying heavier project management tools that felt like overkill. Here, creating a ticket, assigning it, and moving it through status changes takes almost no training. I also appreciated getting around $500 in platform credits for the first few months through Joinsecret, which made it easier to test it properly before fully committing

June 6, 2026

Email-to-Ticket That Teams Actually Use

DoneDone has been a solid fit for our small product team because it combines issue tracking with a shared support inbox in a way that feels lightweight. I especially like the custom workflows and the fact that conversations stay attached to the task, so when someone picks up an old bug they have the full context right there

June 2, 2026

Customer vs. Internal Work Separation

We switched to DoneDone for bug tracking and the biggest win was how easy it was to separate customer-facing issues from internal tasks. The mailbox-to-ticket flow is simple enough that our support team actually uses it without workarounds, and developers like that they can move from report to fix without jumping between five tools

May 25, 2026

Surprise Joinsecret Credits Eased Early Testing

We got the $500 credits through Joinsecret almost by accident while signing up, not life-changing but it made the first couple months easier while we tested it across two projects

May 16, 2026

Basic Reporting That Still Flags Bottlenecks

Reporting is basic but usable, we export a weekly snapshot of open vs resolved and it’s enough for our team lead to spot bottlenecks without turning it into a metrics project

May 11, 2026