General information about Hiver Gmail Extension
Customer relationship management is essential, but it can be tedious. Indeed, it is necessary to follow each customer request, to find the essential information to answer the request, then to provide an adapted answer. It is therefore necessary to centralize data and actions within a single tool, but which one?
The Hiver solution can be used to surprise your customers and offer them fast and efficient communication. Thanks to it, you can integrate all the elements your employees need to carry out their mission into the inbox they use. Customer support chat, performance indicators, note-taking, or task delegation are all features offered by Hiver.
Whether it’s email management, real-time customer support, a customer knowledge base, or a collaboration tool, Hiver is an all-in-one solution. It is able to integrate seamlessly with processes in a variety of industries such as travel, logistics, education, real estate, and manufacturing.
More than 8,000 teams use Hiver to provide their customers with a quality experience that meets their expectations. More than 1,500 leading companies have used this software to improve their customer service. These include NYU, Funding Circle, Kiwi Com, Samsara, and Pluralsight.
In addition, Hiver has received three awards from G2: Best Usability, High Performer, and Best Relationship. These accolades highlight Hiver's commitment to delivering an exceptional user experience and effective customer support.
In today's competitive market, having a tool like Hiver, which saves time, streamlines processes, and significantly improves customer service performance, is essential for Gmail users.
Don't miss out on the opportunity to take your customer relationship management to the next level. Visit Secret to discover exclusive deals on the best SaaS tools like Hiver and unlock your business's full potential.
Secret's take about Hiver Gmail Extension
In the game that is email management, the delete button is your best friend and the ‘unsubscribe’ link is your secret weapon 💣 And, no, we don’t dare go near the junk folder… we’ve heard stories…🙃
Hiver is a powerful tool that enhances the functionality of Gmail and transforms it into a collaborative workspace through its Gmail extension 📧 It is designed to improve team productivity, streamline email management, and enable seamless collaboration on Gmail. You can create shared inboxes that multiple team members can access and manage, allowing for better collaboration and ensuring all emails are handled efficiently by your team. Assign specific emails to specific team members and track the management of assigned tasks effectively to ensure top performance. Provide clear context, share information or add instructions for your team members through notes and tags on emails to further improve collaboration & communication. Empower your teams to perform at their best with Hiver’s Gmail extension 💪
Hiver is a suitable solution that can be used by a wide range of businesses from various industries, including customer support teams, sales & marketing teams, project management teams and startups 💼 Establish an efficient workflow from the get-go, manage your shared inboxes and scale your customer support as your startup expands with Hiver’s easy-to-use management system. Your teams can effectively manage customer inquiries and ensure timely responses, collaborate with leads & prospects, and work together on different tasks & emails to stay organized, ensuring continuous productivity. Whether you want to imptove customer support, streamline collaboration, or enhance email management, Hiver offers a flexible solution to integrate seamlessly with Gmail 🌟
Hiver has different pricing plans available for you to choose from and depending on the needs of your startup’s email management. Each plan includes different features, from the number of email inboxes and users, to shared tags and email notes 💰
- More details about Hiver Gmail Extension's pricingsTop alternatives to Hiver’s email management software include Gmelius, Front, Drag and Shift. Discover great offers for these types of tools and more on Secret to start saving! 🔍
- More alternatives to Hiver Gmail Extension
Mary O'Brien
Customer Success Manager
1 deal available: 30% off annual plans for 1 year
Unlock our Hiver Gmail Extension deal and access 30% off annual plans for 1 year, saving you up to $2844 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Hiver Gmail Extension promo codes, coupons and credits valid in July 2024.
30% off annual plans for 1 year
Unlock our Hiver Gmail Extension deal and access 30% off annual plans for 1 year, saving you up to $2844 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Hiver Gmail Extension promo codes, coupons and credits valid in July 2024.
What is Hiver Gmail Extension used for?
Hiver is a powerful tool for small businesses, streamlining customer relationship management. It centralizes all customer interactions into one inbox, making it easier to track and respond to requests. For instance, a small travel agency can use Hiver to manage email inquiries, provide real-time support, and delegate tasks among team members. The software's performance indicators can help identify areas for improvement. Hiver's seamless integration with various industries and its recognition by G2 for usability and performance make it an ideal solution for businesses aiming to enhance their customer service experience.Hiver Gmail Extension pricing
Lite
$19
/ user / month
2 shared email inboxes
Unlimited tags
Unlimited email templates
Up to 10 users
Pro
$59
/ user / month
Unlimited shared inboxes
Unlimited users
Basic automations
Voice channel
Elite
$99
/ user / month
SLA reminders
Advanced automations
Custom access control
Custom reports
Hiver Gmail Extension features
Provide effortless, personalized customer service
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Manage customer conversations
Collaborate faster with your employees throughout the customer care process. Assign emails with one click, track email status, and categorize emails with tags, all while continuing to use your regular email software with ease.
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Analyze and improve your customer service
Access relevant data to improve your processes. Hiver allows you to view workload distribution, SLA violations and team performance. You can then identify areas for improvement through comprehensive reports.
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Connect your favorite applications
The Hiver online platform adapts to your work habits. Connect your favorite applications in minutes to streamline processes. So you can continue to use tools like Asana or Jira in conjunction with this customer management tool.
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Automate low-value tasks
Eliminate tedious tasks and allow your staff to focus on providing quality customer service. Hiver's task automation feature improves team productivity, customer satisfaction and employee satisfaction.
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Streamline your workflow
Easily manage your email workflow with Hiver's one-click email assigning, status tracking and categorization with tags. It integrates seamlessly with your existing email software too.
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Move to a multi-channel experience
Deliver a multi-channel, responsive, comprehensive and quality experience to your customers by combining all the features of the Hiver tool: customer support via Gmail, live chat, knowledge base, voice channel and WhatsApp channel.
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Analyze performance metrics
View and analyze workload distribution, SLA violations and team performance with Hiver's data access feature. Use comprehensive reports to identify areas for improvement and streamline your customer service.
16 Hiver Gmail Extension Reviews
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Walter C
Terrible Experience! Hiver Extension Disrupted Client Communications
I was initially thrilled to use Hiver, given its promising features. However, it ended up stalling our operations for over a week, leading to a substantial loss in our business. Throughout this ordeal, Hiver's team was dismissive and unapologetic, ignoring our repeated pleas for support. Despite being impressed by Hiver's intuitive design, canned response feature, and mobile app, I started suspecting that our clients were not consistently receiving our emails after installing the tool. I contacted Hiver multiple times over a few days but got no response. This problem coincided with a period of significant and positive press coverage for us, yet we didn't acquire a single new client for 10 days, a time when we would typically gain 10-15 new clients. Despite Hiver's insistence that their tool doesn't affect email sending functionality, I noticed that my communications with clients returned to normal as soon as I uninstalled Hiver.
July 22, 2024
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Julie Davis
Unleashing Productivity: A Review of the Hiver Gmail Extension
I absolutely love the Hiver Gmail extension! It's so incredibly useful that once you start using it, you'll find it nearly impossible to imagine your workflow without it. Enjoy!
July 13, 2024
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Austin Brown
Hiver: The Game-Changing Gmail Extension
I've been using Hiver Gmail extension for a while now and it has significantly improved my email management
July 8, 2024
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Gregory Rodriguez
Efficient Email Coordination with Hiver
Hiver is an excellent email management tool that I utilize for managing emails and delegating tasks within my team. It simplifies the process of monitoring team tasks and workload. I can track and evaluate work performance using its filter feature. It enables me to include team members in a group to aid others, such as making an email to a specific address visible to all members. However, I've encountered problems where a ticket assigned to me was closed by another team member without my consent. This should only occur with a Team Lead or manager and should only be closed once I assign it to them.
June 30, 2024
Hiver Gmail Extension: Pros & Cons
Pros
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Easy to use: The tool is quick to learn and the interface is pleasant
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Fast integration: Hiver integrates quickly and seamlessly with Gmail
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Comprehensive reports: The data dashboard gathers complete and relevant information
Cons
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Expensive tool: The Hiver software has relatively high pricing plans
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Bugs: Many users report bugs when using the tool
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Limited assignments: It is not possible to assign more than one employee to an email
Why is Hiver Gmail Extension better than other Customer Support software?
Hiver Gmail Extension is better at customer support than Yesware: 4.7 vs 4.0
Hiver Gmail Extension is better at ease to use than Yesware: 4.6 vs 4.5
Hiver Gmail Extension is better at value for money than Yesware: 4.5 vs 4.1
Hiver Gmail Extension has more options than Yesware: 80 vs 68
Hiver Gmail Extension is better at customer support than Hubspot Sales Hub: 4.7 vs 4.5
Hiver Gmail Extension is better at ease to use than Hubspot Sales Hub: 4.6 vs 4.5
Hiver Gmail Extension is better at value for money than Hubspot Sales Hub: 4.5 vs 4.2
Hiver Gmail Extension has more options than Hubspot Sales Hub: 80 vs 65
