Pros from reviewers

• Improved teamwork and email management: Hiver Gmail extension significantly simplifies and improves teamwork by directing incoming emails to the right person, keeping shared inboxes tidy, and overseeing the team's email flow

• Enhanced organization and tracking: The tool allows for easy tracking, reassigning, and marking of emails as pending or closed, making everything more organized and easier to manage

• Seamless integration with Gmail: Hiver integrates fully with Gmail, allowing users to manage daily business emails and support requests in a single Gmail session, eliminating the need for multiple windows and mailboxes

• Improved productivity and collaboration: Hiver's features such as shared labels, shared mailboxes, and the ability to add notes to emails or tag another user greatly improve productivity and facilitate team collaboration

• Valuable analytics and insights: Hiver provides analytics on shared mailboxes, offering valuable insights for optimizing workflows and enhancing accountability throughout the company.

Cons from reviewers

• Limited analytics module: The analytics module of Hiver Gmail Extension is quite limited, which can hinder the ability to track and evaluate work performance effectively

• Email delivery issues: Some users have reported that their clients were not consistently receiving emails after installing the Hiver Gmail Extension, which can lead to potential loss in business

• Lack of control over ticket closure: There have been instances where a ticket assigned to a user was closed by another team member without their consent, which can lead to miscommunication and confusion within the team

• Difficulty in managing inbox: Some users find it challenging to decide what they want in their main inbox, which can affect the organization and prioritization of emails

• Buggy software: The Hiver Gmail Extension software has been reported to be buggy, with issues such as not syncing all the time, requiring constant contact with support for assistance.