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Groove HQ reviews
4.4 (5 reviews)

Groove is a valuable tool for entrepreneurs, offering a marketplace for Software as a Service (SaaS) deals. It provides access to SaaS experts, unique content, and a global network of entrepreneurs. Groove facilitates business growth by connecting users with essential resources and industry professionals. It serves as a comprehensive platform for finding SaaS deals, gaining expert insights, and networking with like-minded entrepreneurs worldwide.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Groove HQ?
  • 04How Groove HQ compare to similar software?
  • 05Who is Groove HQ best for according to our reviewers?
  • 06Groove HQ reviews

Pros from reviewers

  • Canned Replies: Groove's canned replies feature allows for efficient handling of regular support tickets that require a standard response. This feature is particularly useful for proactive support, enabling users to notify clients about potential issues before they become problematic

  • Combined Knowledge Base and Ticketing System: Groove offers a combined knowledge base and ticketing system that is easy to manage, particularly for SaaS companies. This feature simplifies the process of managing customer inquiries and support tickets

  • Advanced Ticketing System: Groove's ticketing system is more advanced compared to other software, making it a preferred choice for managing customer support. This feature allows for better tracking and handling of customer inquiries

  • Email Organization: Groove offers features such as adding notes, tags, snoozing conversations, and creating rules and folders, which significantly improve email organization. This helps in managing multiple email accounts more efficiently, reducing frustration and freeing up time for other tasks

  • Shared Inboxes: Groove's Shared Inboxes feature allows teams to respond efficiently to members, reducing overlaps when multiple agents respond to emails at the same time. This feature also allows real-time visibility if a message has been answered or if another agent is reviewing or responding to it.

Cons from reviewers

  • Poor customer service: Some users have reported issues with customer service, including unresolved issues and lack of response to queries.

  • Limited customization features: The software could benefit from more customization options, particularly for the knowledge base webpage, to better suit individual business needs

  • Constant updates rearranging features: Frequent updates to the software can cause confusion and frustration as they often rearrange features, making it difficult to locate regularly used tools

  • Less user-friendly compared to competitors: Some users find Groove less powerful and user-friendly compared to other software like Outreach, lacking features such as bulk import, quick contact search, viewing past email conversations, and better email engagement insights

  • Difficulty in searching for closed requests: Searching for specific closed requests can be challenging, even with the use of tags, making it hard to track past issues

Main features

Starting Price

$15

/ user / month

Free Plan

No

Shared inbox

Knowledge base

Reporting and analytics

Customer support automation

Multi-channel support

What is Groove HQ?

Groove is a SaaS software that transforms customer support and help desk solutions for businesses of all sizes. It offers a user-friendly interface and robust features to streamline customer service operations and enhance customer satisfaction. Key features include ticket management, knowledge base creation, team collaboration, and reporting. Groove centralizes customer communications for efficient resolution of inquiries. It automates repetitive tasks, provides self-service options, and integrates with third-party applications for improved productivity and workflow efficiency. Suitable for both startups and established enterprises, Groove aims to deliver exceptional customer support while reducing costs and maximizing ROI.

Who is Groove HQ best for according to our reviewers?

  • Customer Support Teams: Groove's canned replies feature is particularly useful for these teams, allowing them to handle regular support tickets that need a standard response

  • SaaS Companies: Groove's combined knowledge base and ticketing system is easy to manage, making it a good fit for Software as a Service companies, although more customization features for the knowledge base webpage would be beneficial

  • Sales and Marketing Professionals: Groove is used for sending prospecting emails and reaching new customers, with features like flow building and Salesforce data retention, but it may not be as powerful or user-friendly as other tools like Outreach

  • Email Managers: Groove's features such as adding notes, tags, snoozing conversations, and creating rules and folders significantly improve email organization, making it suitable for those managing multiple email accounts

  • Teams Using Shared Inboxes: Groove's Shared Inboxes feature allows teams to respond efficiently to members, preventing overlaps when multiple agents respond to emails at the same time.

    • Groove HQ reviews

    4.4

    Groove HQ rating

    4.7

    Ease of use

    4.7

    Customer service

    4.6

    Value for money

    4.5

    Likelihood to recommend

    4.6

    Features

    5 Groove HQ reviews

    4.4 (5 reviews)

    • Terry Williams

      Impressed with Groove's Functionality

      I've been using Groove for a few months now and I'm thoroughly impressed with its functionality

      May 7, 2024

    • Albert M

      Groove Software: A Top-Notch Solution for Entrepreneurs

      I highly recommend Groove software! They collaborate with industry experts like Robby Blanchard, which shows their commitment to providing top-notch services. It's clear they're driven by a strong entrepreneurial spirit and are willing to go the extra mile to ensure their software delivers the best results.

      April 27, 2024

    • Stephanie M

      Groove: Streamlining Email Management and Enhancing Customer Self-Sufficiency

      The features of Groove, such as adding notes, tags, snoozing conversations, and creating rules and folders, have significantly improved my email organization. Previously, managing 9 accounts was overwhelming and negatively affected our customers as I struggled to respond and sort through my emails. Now, I can manage my emails more efficiently, reducing frustration and freeing up time for other projects. Our Knowledge Base, facilitated by Groove, has been incredibly helpful, allowing our customers to find detailed answers to their questions without needing to email us, saving us time. Groove has transformed one of our most time-consuming tasks into a streamlined, manageable task. In terms of the Email Software, the ability to have multiple inboxes in one account is fantastic. I can view emails as separate inboxes or as one streamlined inbox, which has significantly increased my productivity. The Knowledge Base is user-friendly and easy to navigate. Adding and organizing articles is straightforward, and no coding experience is necessary. This allows me to focus more on the content.

      April 20, 2024

    • Paul Davis

      The Benefits of Knowledge Base Feature

      I've found the knowledge base feature to be particularly useful, it's helped me to resolve issues quickly and efficiently

      April 15, 2024

    • Karen Garcia

      Effortless Navigation: A User-Friendly Interface Review

      The user interface is clean and user-friendly, making it easy for even our newest team members to use

      April 13, 2024

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