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Manageengine servicedesk plus reviews
4.2 (6 reviews)

ManageEngine ServiceDesk Plus is a robust IT help desk software that integrates asset and project management. It provides tools for incident, problem, change, and release management. Additional features include contract management, purchase order management, and knowledge base creation. The software aims to optimize IT service operations, enhance productivity, and minimize downtime.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Manageengine servicedesk plus?
  • 04How Manageengine servicedesk plus compare to similar software?
  • 05Who is Manageengine servicedesk plus best for according to our reviewers?
  • 06Manageengine servicedesk plus reviews

Pros from reviewers

  • Swift and straightforward configuration: ManageEngine ServiceDesk Plus is appreciated for its quick and easy setup process, making it a user-friendly choice for businesses of all sizes

  • Excellent web interface and mobile functionality: The software offers a robust web interface and mobile functionality, allowing users to access and manage their service desk from anywhere, anytime

  • Integration with other Zoho and ManageEngine applications: This feature allows for seamless workflow and data sharing between different applications, enhancing productivity and efficiency

  • Flexibility of adding modules over time: Users value the ability to add modules as needed, without having to purchase the most comprehensive edition upfront, making it a cost-effective choice

  • Enhanced Help Desk service: ServiceDesk Plus has notably improved the efficiency and effectiveness of Help Desk services, making it easier to address and fulfill end users' requests and incidents.

Cons from reviewers

  • Limited language support: The ZIA bot that comes with ManageEngine ServiceDesk Plus only supports English, which can be a disadvantage for customers who require support in other languages such as Spanish

  • Poor customer support: Some users have reported poor customer support experiences, including significant timezone differences, language barriers, and slow response times

  • Clunky asset management: The asset management feature has been described as clunky and difficult to set up, which can be a significant drawback for businesses that require robust asset management capabilities

  • Lack of configurability: Some users have reported that ManageEngine ServiceDesk Plus lacks configurability and flexibility compared to other top-tier products like ServiceNow

  • Inconsistent updates: The software requires diligence to keep up with their constant updates, and some features are not fully integrated, indicating they were developed by different design teams.

Main features

Starting Price

N/A

Free Plan

No

Comprehensive IT Service Management

Incident, Problem, and Change Management

Robust Project Management

Asset Management

Customizable Reporting Capabilities

What is Manageengine servicedesk plus?

ManageEngine ServiceDesk Plus is a comprehensive IT service management software that combines helpdesk functionalities with asset management. It helps businesses manage their IT infrastructure and services effectively by providing tools for incident, problem, and change management, as well as a knowledge base. The software also offers robust project management and reporting capabilities, including customizable dashboards for real-time tracking of KPIs. It can discover and manage all network assets, ensuring compliance and tracking changes. ServiceDesk Plus is ITIL-ready and available both on-premise and in the cloud, making it suitable for businesses of all sizes across various industries. Special promotions are currently available to help businesses streamline their IT service management.

Who is Manageengine servicedesk plus best for according to our reviewers?

  • Small Companies: ManageEngine ServiceDesk Plus is suitable for small businesses due to its swift and straightforward configuration, excellent web interface, and mobile functionality. It integrates well with other Zoho and ManageEngine applications and is easy to deploy

  • IT Departments: This software is ideal for IT departments as it aids in addressing and fulfilling end users' requests/incidents. It offers a user-friendly interface and doesn't demand extensive ITIL knowledge. The flexibility of adding modules over time is a significant advantage

  • IT Technicians: IT technicians can benefit from the ServiceDesk Ticketing tool, which simplifies their work. It's easy to deploy and integrate with other apps, and provides beneficial features like Asset Management, Change Management, and Problem Management

  • Growing Organizations: For organizations that are expanding, ManageEngine ServiceDesk Plus is a good choice. It allows for the application to grow with the organization, and its integration with other applications is impressive. However, some features are not fully integrated and may seem disjointed

  • Network Monitoring Teams: Teams responsible for network monitoring can utilize ManageEngine's ServiceDesk Plus for comprehensive IT management solutions. It offers network and server monitoring, desktop and application management, and more.

    • Manageengine servicedesk plus reviews

    4.2

    Manageengine servicedesk plus rating

    4.0

    Ease of use

    4.0

    Customer service

    4.2

    Value for money

    4.1

    Likelihood to recommend

    4.3

    Features

    6 Manageengine servicedesk plus reviews

    4.2 (6 reviews)

    • Russell W

      Improved Ticketing and Asset Management with Intuitive Software

      it has significantly improved our ticketing and IT asset management. The software is intuitive and easy to navigate

      May 13, 2024

    • Marilyn S

      Only Awarding 2 Stars Due to

      I'm rating ManageEngine ServiceDesk Plus with only 2 stars due to poor setup and implementation support. I encountered numerous issues while trying to configure the Servicedesk Plus MSP and was unable to get SSL working on my local domain as advertised. My support tickets seemed to get lost and even after purchasing a $175 support package, I didn't receive the help I expected. I'm left with a non-functioning Helpdesk and no one seems to know how to fix it.

      May 7, 2024

    • Jacqueline F

      Efficient IT Ticketing with ManageEngine ServiceDesk Plus

      I appreciate the swift and straightforward configuration of ManageEngine ServiceDesk Plus. Its web interface and mobile functionality are excellent. I also value its integration with other Zoho and ManageEngine applications. It's simple to set up and fast to deploy. I highly recommend their Cloud solution for small companies. I switched to ManageEngine ServiceDesk Plus because it's a robust solution.

      April 28, 2024

    • Susan E

      Highly Recommended: The Value and Efficiency of ManageEngine ServiceDesk Plus

      I've been utilizing the manageengine-servicedesk-plus software for over a year now and I wholeheartedly recommend it. Despite its lower cost compared to other app control solutions, it offers incredible value. The patches they provide are a testament to their commitment to continuous improvement. Even if there are occasional hiccups, their support team is always ready to provide a custom fix, ensuring your system remains up-to-date. Generating reports does require writing queries, but this feature allows for a high level of customization, enabling you to tailor the reports to your specific needs. Plus, the data in the reports is comprehensive, providing a complete overview without the need for additional queries. The response time from their support team is reasonable, considering the high level of technical expertise they provide. It's clear that once they've received your investment, they are committed to providing you with the best possible service. I've found the manageengine-servicedesk-plus software to be a reliable and cost-effective solution for app control.

      April 20, 2024

    • Sean C

      Impressed with ManageEngine ServiceDesk Plus

      I have been using ManageEngine ServiceDesk Plus for over a year now and I am thoroughly impressed with its robust feature set

      April 16, 2024

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