General information about Kustomer
Kustomer is a cloud-based customer service platform designed to streamline customer conversations and business processes. It provides an omnichannel approach, allowing businesses to connect with their customers through various communication channels such as email, chat, and social media.
Kustomer's key features include a unified customer view, automation tools, and intelligent routing to direct customers to the most suitable agent. It also offers real-time analytics and reporting tools to help businesses track performance and customer satisfaction.
The platform is customizable and can be integrated with various third-party applications to enhance functionality. Kustomer aims to improve customer relationships by providing efficient, personalized customer service experiences.
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View our promotions on tools similar to Kustomer in the CRM category.What is Kustomer used for?
Kustomer is a valuable tool for small businesses looking to optimize their customer service. By centralizing all customer interactions on a single platform, it facilitates tracking requests and communication. For example, a customer can initiate a conversation via online chat, then switch to email without losing the thread of the discussion. Thanks to its automation tools, Kustomer can sort requests and direct them to the most qualified agent, thus improving efficiency. Moreover, integration with other applications allows the software to be tailored to the specific needs of the business. Finally, the analytics tools provide valuable insights to improve customer satisfaction.Kustomer features
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Omnichannel Approach
Kustomer provides an omnichannel approach, allowing businesses to connect with their customers through various communication channels such as email, chat, and social media -
Unified Customer View
The platform offers a unified view of each customer, consolidating all their interactions and history in one place -
Automation Tools
Kustomer includes automation tools that streamline business processes and improve efficiency -
Intelligent Routing
The software features intelligent routing to direct customers to the most suitable agent, improving response times and customer satisfaction -
Real-Time Analytics and Reporting
Kustomer offers real-time analytics and reporting tools to help businesses track performance and customer satisfaction.
3 Kustomer reviews
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Amy J
Effortless Navigation with Kustomer
In my tenure at IntouchCX, I've had an excellent experience with Kustomer. It has enabled us to efficiently handle our calls and emails and follow up with clients effortlessly as tickets stay in an agent's bucket for an extended period. As a Subject Matter Expert, we occasionally need to review our agent's surveys, be it CSAT or DSAT, but any problems are promptly escalated and resolved. We transitioned to Kustomer because it's cost-effective, user-friendly, and offers more precise data.
April 21, 2024
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Alan C
Streamlining Customer Service with Kustomer
As a customer service manager, I've found Kustomer to be an invaluable tool for streamlining our processes
April 15, 2024
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Sophia Jones
Exploring Kustomer: A Deep Dive into Case Management and Category Features
I really value Kustomer's ability to save documentation per case and fully utilize its case categories feature. However, I find the font sizes to be displeasing to the eyes.
April 15, 2024
Kustomer: Pros & Cons
Pros
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Unified Customer View: Kustomer provides a unified view of customer interactions, enabling businesses to track customer behavior across multiple channels
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Enhanced Customer Service: With its automation and intelligence capabilities, Kustomer helps businesses improve their customer service by providing timely and personalized responses
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Scalability: Kustomer is designed to grow with the business, making it a scalable solution suitable for businesses of all sizes.
Cons
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High cost: Kustomer can be expensive for small businesses or startups with a tight budget
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Limited customization: The software doesn't offer as much customization as some other CRM platforms, which can be a disadvantage for companies with specific needs
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Learning curve: Kustomer has a lot of features and can take some time to learn how to use effectively.
Why is Kustomer better than other CRM software?
Kustomer has better positive reviews compared to Intercom: 95 vs 90
Kustomer pricing plans are more competitive than Intercom: 4.3 vs 4.0
Kustomer has better positive reviews than Front: 95 vs 91
Kustomer is better at value for money than Front: 4.3 vs 4.2
Kustomer has more positive reviews than Zendesk: 95 vs 89
Kustomer is better at support than Zendesk: 4.5 vs 4.3
Kustomer has more positive reviews than Hubspot service hub: 95 vs 94
Kustomer is more suitable for small businesses thanks to its good value for money than Hubspot service hub: 4.3 vs 4.2
