Pros from reviewers

• Sleek and efficient interface: Kustomer offers a well-designed, smooth, and user-friendly interface that is not cumbersome or hard to use, making it easy to navigate and enjoyable to use

• Exceptional reporting feature: The software provides deep insights not only about customers but also about team performance and productivity, with detailed reporting that is superior to other HelpDesk or CRM systems

• Full visibility of customer insights: Kustomer provides full visibility of customer insights, aiding in customer retention and growth, and offering a comprehensive timeline of all customer interactions across multiple channels

• Efficient handling of calls and emails: Kustomer enables efficient handling of calls and emails, allowing for effortless follow-up with clients and quick resolution of customer issues, with all necessary data easily accessible

• Support for multiple communication channels: Kustomer supports multiple communication channels, allowing businesses to engage with their customers on different platforms such as email, chat, and social media, providing a smooth and consistent experience for customers.

Cons from reviewers

• High cost: Kustomer is quite pricey and only caters to companies that can afford 8 or more seats, making it unsuitable for smaller businesses

• Learning curve: While Kustomer's conversation system is user-friendly, it took some time for users to fully grasp how to use it, indicating a steep learning curve

• Slow report export function: Users have reported that the report export function could be faster, which can slow down productivity

• High pricing: The pricing can be a bit steep, so it may not be the best choice for companies on a tight budget

• Inconsistent data: There are times when Kustomer's raw data doesn't match UJET rated surveys, which can be challenging for accurate reporting and analysis.