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9 Best Alternatives to Kustomer in May 2024

Alternatives & Competitors to Kustomer

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Intercom
  4. 4. Front
  5. 5. Zendesk
  6. 6. Gorgias
  7. 7. Hubspot service hub
  8. 8. Quiq messaging
  9. 9. Helpshift
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Here are competitors or alternatives to Kustomer and other similar CRM software. You need to consider some important factors when choosing a tool like Kustomer for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Kustomer that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Kustomer. Discover sofware like Freshdesk, LiveAgent, Intercom or Front.

List of Alternatives to Kustomer

From CRM tools, we have selected the best alternatives to Kustomer based on reviews for each solution and similarities with Kustomer. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.2 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Kustomer

Kustomer has better positive reviews compared to Freshdesk: 95 vs 94

Freshdesk is better at customer service than Kustomer: 4.7 vs 4.5

Kustomer is more versatile than Freshdesk: 97 vs 94

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Kustomer

LiveAgent has more positive reviews than Kustomer: 97 vs 95

LiveAgent is better at support than Kustomer: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than Kustomer: 4.6 vs 4.3

Kustomer is more versatile than LiveAgent: 97 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo intercom

3. Intercom
4.0 (5 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Kustomer

Kustomer has better positive reviews compared to Intercom: 95 vs 90

Kustomer is more suitable for small businesses thanks to its good value for money than Intercom: 4.3 vs 4.0

Intercom is more versatile than Kustomer: 159 vs 97

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo front

4. Front
4.0 (5 reviews)
1 deal available

Customer Experience Customer Support

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Kustomer

Kustomer has better positive reviews than Front: 95 vs 91

Kustomer is more suitable for small businesses thanks to its good value for money than Front: 4.3 vs 4.2

Front has more features than Kustomer: 128 vs 97

Front: Pros & Cons

Unified communication: Front centralizes all messaging and communication channels into one platform
Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
Customization and integration: Front offers customizable workflows and integrates with various tools
Learning curve: New users may find the array of features and integrations overwhelming
Cost: For small businesses or startups, the cost of Front may be a consideration
Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive

Best features

  • - Unified inbox

  • - Collaboration tools

  • - Automated routing

  • - Customizable workflows

  • - Insightful analytics

  • - Integrated apps

  • - Email templates

  • - Advanced search and archiving

Front pricing

Starter

$19 / user / month

Growth

$59 / user / month

Scale

$99 / user / month

Premier

$229 / user / month
20% off the Growth plan for 1 year (Save $708)
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logo zendesk

5. Zendesk
4.2 (6 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Kustomer

Kustomer has more positive reviews than Zendesk: 95 vs 89

Kustomer is better at support than Zendesk: 4.5 vs 4.3

Kustomer is easy to use compared to Zendesk: 4.5 vs 4.3

Kustomer pricing plans are more competitive than Zendesk: 4.3 vs 4.2

Zendesk has more functions than Kustomer: 182 vs 97

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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logo gorgias

6. Gorgias
4.2 (5 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Kustomer

Gorgias is a better solution based on percentage of positive reviews than Kustomer: 96 vs 95

Gorgias is more suitable for small businesses thanks to its good value for money than Kustomer: 4.5 vs 4.3

Kustomer has more features than Gorgias: 97 vs 54

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
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hubspot service hub logo

7. Hubspot service hub
4.4 (5 reviews)

CRM

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Kustomer

Kustomer has more positive reviews than Hubspot service hub: 95 vs 94

Kustomer pricing plans are more competitive than Hubspot service hub: 4.3 vs 4.2

Kustomer is better at number of features than Hubspot service hub: 97 vs 90

Hubspot service hub: Pros & Cons

Centralized Communication: HubSpot Service Hub streamlines customer interactions by consolidating all communications into one place, making it easier to manage and respond to customer inquiries
Advanced Reporting: The software provides detailed reports and analytics that help businesses understand their customer service performance and identify areas for improvement
Automation Capabilities: HubSpot Service Hub includes automation tools that can handle routine tasks, freeing up time for customer service reps to focus on more complex issues.
High pricing: HubSpot Service Hub can be quite expensive, especially for small businesses or startups
Limited customization: While the software offers a range of features, there is limited flexibility in terms of customization
Steep learning curve: The platform can be complex and overwhelming for new users, requiring a significant amount of time to fully understand and utilize all its features.

Best features

  • - Unified Customer View

  • - Ticketing System

  • - Automation

  • - Live Chat

  • - Customer Feedback

There is no deal for this product
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quiq messaging logo

8. Quiq messaging
4.2 (5 reviews)

Customer Support

Description

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

Quiq messaging compared to Kustomer

Quiq messaging is a better solution based on percentage of positive reviews than Kustomer: 97 vs 95

Quiq messaging is easier to set up than Kustomer: 5.0 vs 4.5

Quiq messaging is more suitable for small businesses thanks to its good value for money than Kustomer: 4.5 vs 4.3

Quiq messaging has more options than Kustomer: 109 vs 97

Quiq messaging: Pros & Cons

Efficiency: Quiq Messaging allows businesses to handle multiple customer conversations at once, increasing productivity
Customer Satisfaction: By providing real-time responses, it significantly improves customer service and satisfaction
Integration: It easily integrates with existing business systems, ensuring a seamless user experience.
Limited integration options: Quiq Messaging may not integrate with all types of business software, which can limit its functionality for some users
Potential for technical issues: As with any software, Quiq Messaging may experience glitches or downtime, which can disrupt communication
Learning curve: New users may find Quiq Messaging's interface and features somewhat complex to understand and use initially.

Best features

  • - Multi-channel Engagement

  • - Automation Capabilities

  • - Real-time Conversations

  • - Conversation History Tracking

  • - CRM Integration

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helpshift logo

9. Helpshift
3.8 (5 reviews)

Customer Support

Description

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

Helpshift compared to Kustomer

Kustomer has better positive reviews compared to Helpshift: 95 vs 75

Kustomer is better at customer service than Helpshift: 4.5 vs 4.0

Kustomer is easy to use compared to Helpshift: 4.5 vs 4.0

Kustomer pricing plans are more competitive than Helpshift: 4.3 vs 3.8

Kustomer is better at number of features than Helpshift: 97 vs 84

Helpshift: Pros & Cons

Efficient Customer Support: Helpshift allows businesses to provide fast and efficient customer support through various channels such as email, social media, and in-app messaging
AI-Powered Automation: The software uses artificial intelligence to automate routine tasks, freeing up time for support agents to focus on more complex issues
Comprehensive Analytics: Helpshift provides detailed analytics and reporting tools that help businesses track and improve their customer support performance.
Limitations in customization: Helpshift does not offer extensive customization options which can limit the user's ability to tailor the software to their specific needs
Lack of advanced features: Some users have reported that Helpshift lacks certain advanced features found in other customer support software, which can limit its functionality
Difficulty in navigation: Some users have found Helpshift's interface to be not very user-friendly, making it difficult to navigate and find specific features or tools.

Best features

  • - In-App Support

  • - AI-Powered Automations

  • - Integration Capabilities

  • - Customizable Interface

  • - Analytics and Reports

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