General information about Helpshift
Helpshift is a customer service platform that specializes in digital customer service. It provides businesses with an AI-powered support system that automates routine tasks and offers self-service solutions to customers.
Helpshift's features include in-app messaging, web chat, and a comprehensive FAQ builder to help customers find quick answers to their queries. It also offers robust analytics tools for businesses to track customer satisfaction and agent performance.
The platform is designed to streamline the customer support process, reduce response times, and improve overall customer experience. Helpshift can be integrated with other business tools like CRM systems, making it a versatile solution for any business looking to enhance their digital customer service capabilities.
It's used by several global companies across various industries, including gaming, finance, and e-commerce.
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View our promotions on tools similar to Helpshift in the Customer Support category.What is Helpshift used for?
Helpshift is an essential tool for small businesses looking to optimize their customer service. Thanks to AI, it automates repetitive tasks, thus freeing up time to focus on more complex issues. For example, it can handle common queries via a chatbot, allowing agents to focus on more specific problems. In addition, Helpshift offers analytics tools to assess customer service performance and customer satisfaction. It can be integrated with CRM systems, thus facilitating the tracking of customer interactions. Finally, its FAQ builder allows customers to quickly find answers, thereby improving their experience.Helpshift features
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In-App Support
Helpshift offers in-app support, allowing users to access help without leaving the app -
AI-Powered Automations
The software uses artificial intelligence to automate responses and assist in managing customer requests. -
Integration Capabilities
Helpshift can be integrated with other tools and enterprise systems for a more streamlined operation. -
Customizable Interface
Helpshift's interface is customizable, allowing businesses to adapt it according to their brand and needs. -
Analytics and Reports
Helpshift provides analysis and reporting tools that assist businesses in tracking and improving their customer service performance.
3 Helpshift reviews
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Gary Jones
Helpshift: A Remarkably Transparent and Secure Platform
I firmly believe that Helpshift is an incredibly transparent platform that excels in safeguarding information. It's truly remarkable!
April 21, 2024
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Remy G
Helpshift: Solid for Mobile App Support Tickets, Yet Lacking in Features
Helpshift does a decent job of handling and responding to tickets, organizing them into queues, and tagging them. However, it's not as advanced as other solutions like Zendesk. I appreciate the feature that allows you to inject code into your app to gather information about the remote mobile device, which helps in troubleshooting tickets. However, it lacks a business intelligence module for number crunching, offering only basic information like the time an agent spent on a ticket or the agent's RPH. It doesn't provide any statistics to help managers improve service quality.
April 14, 2024
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Nola S
Helpshift: Enhancing Customer Support Workflow with Valuable Analytics Insights
I've found Helpshift to be an excellent tool for managing our customer support workflow. The analytics feature provides valuable insights into our performance and areas for improvement
April 13, 2024
Helpshift: Pros & Cons
Pros
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Efficient Customer Support: Helpshift allows businesses to provide fast and efficient customer support through various channels such as email, social media, and in-app messaging
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AI-Powered Automation: The software uses artificial intelligence to automate routine tasks, freeing up time for support agents to focus on more complex issues
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Comprehensive Analytics: Helpshift provides detailed analytics and reporting tools that help businesses track and improve their customer support performance.
Cons
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Limitations in customization: Helpshift does not offer extensive customization options which can limit the user's ability to tailor the software to their specific needs
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Lack of advanced features: Some users have reported that Helpshift lacks certain advanced features found in other customer support software, which can limit its functionality
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Difficulty in navigation: Some users have found Helpshift's interface to be not very user-friendly, making it difficult to navigate and find specific features or tools.
Why is Helpshift better than other Customer Support software?
Helpshift has more options than Help Scout: 84 vs 71
Helpshift has more features than LiveAgent: 84 vs 62
Helpshift is more versatile than Gorgias: 84 vs 54
