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8 Best Alternatives to Helpshift in May 2024

Alternatives & Competitors to Helpshift

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Intercom
  4. 4. Help Scout
  5. 5. Zendesk
  6. 6. Gorgias
  7. 7. Drift
  8. 8. Kustomer
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Here are competitors or alternatives to Helpshift and other similar Customer Support software. You need to consider some important factors when choosing a tool like Helpshift for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Helpshift that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Helpshift. Discover sofware like Freshdesk, LiveAgent, Intercom or Help Scout.

List of Alternatives to Helpshift

From Customer Support tools, we have selected the best alternatives to Helpshift based on reviews for each solution and similarities with Helpshift. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.2 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Helpshift

Freshdesk has better positive reviews compared to Helpshift: 94 vs 75

Freshdesk is better at customer service than Helpshift: 4.7 vs 4.0

Freshdesk is more user friendly than Helpshift: 4.5 vs 4.0

Freshdesk is better at value for money than Helpshift: 4.3 vs 3.8

Freshdesk is more versatile than Helpshift: 94 vs 84

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Helpshift

LiveAgent has more positive reviews than Helpshift: 97 vs 75

LiveAgent is better at support than Helpshift: 4.8 vs 4.0

LiveAgent is easy to use compared to Helpshift: 4.5 vs 4.0

LiveAgent pricing plans are more competitive than Helpshift: 4.6 vs 3.8

Helpshift is more versatile than LiveAgent: 84 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo intercom

3. Intercom
4.0 (5 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Helpshift

Intercom has better positive reviews compared to Helpshift: 90 vs 75

Intercom is better at customer service than Helpshift: 4.5 vs 4.0

Intercom is easier to use than Helpshift: 4.5 vs 4.0

Intercom is more suitable for small businesses thanks to its good value for money than Helpshift: 4.0 vs 3.8

Intercom is more versatile than Helpshift: 159 vs 84

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo help scout

4. Help Scout
4.2 (5 reviews)
1 deal available

Customer Support

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Helpshift

Help Scout has better positive reviews than Helpshift: 95 vs 75

Help Scout is better at customer support than Helpshift: 4.7 vs 4.0

Help Scout's user interface is more convenient than Helpshift: 4.7 vs 4.0

Help Scout pricing plans are more competitive than Helpshift: 4.4 vs 3.8

Helpshift has more functions than Help Scout: 84 vs 71

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
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logo zendesk

5. Zendesk
4.2 (6 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Helpshift

Zendesk has more positive reviews than Helpshift: 89 vs 75

Zendesk is better at support than Helpshift: 4.3 vs 4.0

Zendesk is easy to use compared to Helpshift: 4.3 vs 4.0

Zendesk pricing plans are more competitive than Helpshift: 4.2 vs 3.8

Zendesk has more functions than Helpshift: 182 vs 84

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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logo gorgias

6. Gorgias
4.2 (5 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Helpshift

Gorgias is a better solution based on percentage of positive reviews than Helpshift: 96 vs 75

Gorgias is a better solution for customer support than Helpshift: 4.5 vs 4.0

Gorgias is easier to set up than Helpshift: 4.5 vs 4.0

Gorgias is more suitable for small businesses thanks to its good value for money than Helpshift: 4.5 vs 3.8

Helpshift has more features than Gorgias: 84 vs 54

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
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drift logo

7. Drift
4.4 (5 reviews)

Customer Support

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Helpshift

Drift has more positive reviews than Helpshift: 91 vs 75

Drift is better at support than Helpshift: 4.5 vs 4.0

Drift is more user friendly than Helpshift: 4.5 vs 4.0

Drift is better at value for money than Helpshift: 4.1 vs 3.8

Drift has more features than Helpshift: 151 vs 84

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

There is no deal for this product
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kustomer logo

8. Kustomer
4.4 (5 reviews)

CRM

Description

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

Kustomer compared to Helpshift

Kustomer has better positive reviews compared to Helpshift: 95 vs 75

Kustomer is better at customer service than Helpshift: 4.5 vs 4.0

Kustomer is more user friendly than Helpshift: 4.5 vs 4.0

Kustomer is better at value for money than Helpshift: 4.3 vs 3.8

Kustomer is more versatile than Helpshift: 97 vs 84

Kustomer: Pros & Cons

Unified Customer View: Kustomer provides a unified view of customer interactions, enabling businesses to track customer behavior across multiple channels
Enhanced Customer Service: With its automation and intelligence capabilities, Kustomer helps businesses improve their customer service by providing timely and personalized responses
Scalability: Kustomer is designed to grow with the business, making it a scalable solution suitable for businesses of all sizes.
High cost: Kustomer can be expensive for small businesses or startups with a tight budget
Limited customization: The software doesn't offer as much customization as some other CRM platforms, which can be a disadvantage for companies with specific needs
Learning curve: Kustomer has a lot of features and can take some time to learn how to use effectively.

Best features

  • - Omnichannel Approach

  • - Unified Customer View

  • - Automation Tools

  • - Intelligent Routing

  • - Real-Time Analytics and Reporting

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