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Gorgias Reviews
55 reviews
Save BIG on
Gorgias
Save up to $1,800 on Gorgias
Gorgias
Used by 176 members
7 days free + 10% off annual plans
Save up to $1,800 on Gorgias
Save BIG on
Gorgias
- 01 What is Gorgias?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Gorgias compare to similar software?
- 05 Who is Gorgias best for according to our reviewers?
- 06 Gorgias Reviews
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01 What is Gorgias?
Gorgias is an online platform designed to improve customer service performance and build customer loyalty. It automates repetitive tasks, freeing up employees to focus on advising and reassuring customers. The software also turns customer support into a profit center by facilitating interactions with customers through various channels, including direct chat, text, and social media. Gorgias is compatible with industry platforms like Shopify, ShopifyPlus, and Magento, making it ideal for online businesses. It has received numerous awards for its performance and usability. Companies using Gorgias have reported significant improvements, such as a 10 times growth in two years for Bokksu, 120 tickets managed per day per agent for Darn Good Yarn, and a 68% decrease in resolution time for Marine Layer.
02 Pros and cons from reviewers
Pros from reviewers
-
Enhanced productivity and customer experience
Gorgias is highly endorsed for its effectiveness in improving productivity and enhancing customer experience. It provides a platform for brands to manage support, live chat, and ticketing, making it a recommended choice for all support projects -
Improved response time
Gorgias has significantly reduced response time to customer inquiries. From an average of 72 hours, users have managed to cut down response time to about 30 minutes, enhancing the customer service offered to clients -
Cost-effective with strategic support
Gorgias is chosen for its reasonable pricing and strategic support. The team's support has been appreciated by users who switched to Gorgias due to its cost-effectiveness -
Pre-written responses with dynamic variables
Gorgias allows the creation of pre-written responses with dynamic variables tailored to each customer. This feature saves significant time when providing necessary information, making it a highly recommended customer service platform. -
User-friendly with robust integration
Gorgias is simple to use and integrates smoothly with platforms like Shopify. Its user-friendliness and integration capabilities have been valued by users, making it a preferred choice for brands
Cons from reviewers
-
Frequent updates disrupt workflow
While the continuous improvement of the software is appreciated, the frequent updates can sometimes interrupt the user's workflow and productivity -
Limited third-party integration
While Gorgias integrates smoothly with Shopify, integrating with other platforms like eBay or Amazon requires a third-party add-on, which is limited and comes with extra costs -
Limited cross-platform communication
Despite its many features, Gorgias could benefit from more integrations with Email Service Providers (ESPs) and Customer Data Platforms (CDPs) to improve cross-platform communication -
Overwhelming for beginners
While Gorgias is a game changer for those with prior software experience, it might be overwhelming for beginners transitioning from other platforms. -
Lacks robust reporting features
While Gorgias is a simple chat support tool that's easy to use across various channels, it lacks robust reporting features that would allow users to effectively gauge productivity
Gorgias
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
03 Main features
Starting Price
Free Plan
Provide your customers with quality answers
Benefit from numerous integrations
Turn customer support into a profit center
Automate your customer support
Accelerate request handling
More details about Gorgias plans
Starting Price
$10
/ month
Free Plan
No
Provide your customers with quality answers
Benefit from numerous integrations
Turn customer support into a profit center
Automate your customer support
Accelerate request handling
Gorgias
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
04 How Gorgias compare to similar software?
Gorgias and Intercom are both renowned customer support platforms, each catering to specific business needs with distinct approaches to customer interaction. The core difference between Gorgias and Intercom lies in their target audiences and integration capabilities.
Gorgias is particularly tailored for e-commerce businesses, offering deep integration with popular e-commerce platforms like Shopify, BigCommerce, and Magento. This specialization allows Gorgias to provide highly contextualized support, pulling customer data directly from e-commerce systems to offer a seamless support experience. Features like automated ticket routing, order management within the support interface, and real-time chat are designed to streamline operations for online retailers, making it easier to manage large volumes of customer interactions efficiently.
Intercom, on the other hand, serves a broader range of industries beyond just e-commerce. It is designed as a versatile communication platform that...
Gorgias
Used by 176 members
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
Fin (ex. Intercom)
Used by 3312 members
Strengthen relationships with your customers with an online messaging system.
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Save up to $6,500
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of these platforms, then Gorgias may be a top contender for your business. It makes it easy to manage returns and orders directly from the Gorgias dashboard without switching between Gorgias and the e-commerce platform.
Zendesk is a more versatile platform designed for use across a broader range of industries. Its extensive range of integrations makes it the choice of many businesses in the education, technology, and healthcare sectors. While it integrates with various e-commerce platforms, it...
Gorgias
Used by 176 members
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
Zendesk
Used by 2672 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free (with AI Agents and Copilot)
Save up to $50,000
Freshdesk and Gorgias are two prominent customer support platforms, each designed to enhance customer service but tailored to different business needs and operational styles. The main difference between Freshdesk and Gorgias lies in their core customer bases and specialized functionalities.
Freshdesk is a versatile customer support tool suitable for a wide range of industries, from small startups to large enterprises. It provides an extensive suite of features including multi-channel support (email, social media, chat, phone), robust ticketing systems, automation capabilities, and self-service support portals. These features make Freshdesk an ideal choice for businesses looking to manage multiple types of customer interactions through a single platform, ensuring comprehensive coverage and flexibility in customer communication.
On the other hand, Gorgias is specifically optimized for e-commerce businesses, with deep integrations into platforms like Shopify, Magento, and BigCommerce....
Gorgias
Used by 176 members
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
Freshdesk
Used by 390 members
Customer service software to optimize your client communication
14 days free
Save up to $20
05 Who is Gorgias best for according to our reviewers?
-
Businesses transitioning from other platforms
Gorgias is a great choice for those moving from other platforms due to its user-friendly interface, superb integration with Shopify, and outstanding IT support, although it might be overwhelming for beginners. -
Customer Success Consultants
Gorgias is recommended for its user-friendly setup, sentient AI, and social integrations, outperforming other platforms like Zendesk, Freshdesk, Kustomer, and Hubspot -
E-commerce businesses
Particularly those using Shopify, Gorgias offers seamless integration, enabling efficient response to customer inquiries and issues -
Brands seeking customer support solutions
Gorgias provides a platform for brands to manage customer support, live chat, and ticket management, enhancing customer experience and support -
Businesses requiring omnichannel support
Gorgias is an excellent tool for managing customer service across various channels including social media and personal websites, although it may lack robust reporting features
Gorgias
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
06 Gorgias Reviews
Gorgias rating
Gorgias Reviews
-
Dr. Rosy Ortiz
Support That Also Drives Revenue (Attribution + Conversions)
We switched from a more generic help desk and Gorgias felt much more tuned for ecommerce right away. Agents can refund, duplicate, or edit orders from the ticket view, which sounds small until you realize how much time that saves over a full day. We got access through Joinsecret and the free 7-day window plus 10% off the yearly billing made it easier to test properly before committing
July 7, 2026
-
Berry Quitzon
All-in-One Shopify Sidebar & Faster Replies
We moved our Shopify support into Gorgias and the biggest win was seeing order details, tracking, and past tickets in one sidebar, so agents stopped jumping between tabs. The rules engine took a bit of trial and error, but once we set up auto-tagging for shipping issues and returns, first response times dropped a lot
June 27, 2026
-
Myung Doyle
Less Daily Friction with Prefilled Macros & Ecommerce Automations
I was skeptical at first, but the Shopify and Klaviyo integrations turned out to be genuinely useful. Seeing customer segments and order history in the same place helps agents respond with more context, especially for repeat buyers. We also came in via Joinsecret and got a short free trial plus a modest break on annual billing, which was convenient but honestly secondary to the workflow improvements
June 22, 2026
-
Felipe Jaskolski
Deeper Context with Shopify + Klaviyo Segments
Gorgias made our support operation more consistent. Before, every agent answered return questions differently, but now we use macros tied to policies and order data so replies are faster and more accurate. The voice of the brand is easier to maintain too. Reporting is good for manager-level visibility, although I wish some dashboard filters were more flexible
June 14, 2026
-
Maximo Crist
Consistent Brand Voice via Policy-Based Macros + Reporting
Our team uses Gorgias mainly for email and live chat, and the shared inbox is clean enough that new hires pick it up quickly. Macros, views, and SLA rules are the features we use most. I would not call the setup instant, especially if you want tidy automations, but once it is configured it runs smoothly. We found a 7-day trial and 10% off annual pricing through Joinsecret, which helped a little on budget approval
June 6, 2026
-
Mrs. Domingo Walter
Clean Shared Inbox with Strong Macros, Views & SLAs
If you run support for an online store, Gorgias is one of the few tools that actually helps agents sell as well as solve problems. The revenue stats tied to conversations are useful, not just vanity reporting, because we could see which chat flows were leading to conversions. The chat widget customization is a bit limited in places, but overall it has been reliable and easy for the team to adopt
May 30, 2026
-
Laurette Huels
Omnichannel Queue, Collision Detection & Smarter Routing
I like Gorgias for ecommerce because macros can pull in customer and order variables, so replies feel personal without taking forever to write. The Shopify integration is the reason we kept it, and the revenue attribution on support conversations helped us justify the cost to the team. Search could be faster on older tickets, but day to day it saves us a lot of manual work
May 23, 2026
-
Lucia Buckridge
Trial Run That Proved the Time Savings
We grabbed the Joinsecret two months free offer almost as an experiment, and it was helpful for training new agents and building macros, the pricing still isn’t cheap but the time saved on repetitive tickets has been real
May 17, 2026
-
Stanley Spencer
Integrations That Keep Answers in One Thread
The integrations have been the difference for us, Shopify is the big one but piping into our review app and shipping tool means agents can answer in one thread instead of “let me check,” which customers notice
May 12, 2026
-
Woodrow Wuckert
Two-Month Trial for Smooth Migration
We tried it with the two months free via Joinsecret and it gave us enough runway to properly migrate templates and set up rules, by the time billing started we already had a workflow everyone agreed on
May 5, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.