Pros from reviewers
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User-friendly interface: Crisp is easy to use and manage, with a clean design and a mobile app for responding to inquiries on the go
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Affordable pricing: Crisp offers a cost-effective solution with a free tier that meets most needs and upgrade options that are worth the expense
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Multiple communication channels: Crisp integrates several communication channels into one platform, including Twitter DMs, Telegraph, and Line, making it easier to respond to customers quickly
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Advanced features: Crisp provides advanced features like liveview, which allows users to see their customers navigating their site in real time, and a help docs solution (knowledge base) for integration with your website/apps
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Excellent customer support: The Crisp team is responsive and helpful, addressing user feedback and questions promptly.
Cons from reviewers
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Never-ending conversations: Users have reported that conversations on Crisp do not end, which can lead to confusion and clutter in the chat interface
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Limited customization options: Crisp does not allow customization of the user message without upgrading to the paid tier, which can be a disadvantage for users who want to personalize their communication but are not ready to pay for the service
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Limited CRM capabilities: Crisp's CRM is described as a limited contact list with integration problems with other tools like Zapier and Integrately, making it less effective for managing customer relationships
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Issues with chat widget and mobile apps: Some users have reported problems with the chat widget not loading and the mobile apps crashing, which can disrupt communication with customers
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Cluttered user interface: The user interface on Crisp's web app can be cluttered and overwhelming, especially for newcomers, making it less user-friendly.
Main features
Starting Price
Free Plan
Live Chat Feature
Email Integration
CRM Feature
Knowledge Base Creation
Automation and Chatbot Features
Starting Price
N/A
Free Plan
No
Live Chat Feature
Email Integration
CRM Feature
Knowledge Base Creation
Automation and Chatbot Features
What is Crisp?
How Crisp compare to similar software?
Product
Crisp
4.6
Crisp reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Crisp best for according to our reviewers?
Small to Medium-Sized Businesses: These businesses can benefit from Crisp's affordable pricing and numerous features, such as integrating several communication channels into one platform, which allows for quick responses
Sales and Support Teams: Crisp's live chat and communication tool is user-friendly and integrates with other platforms like Twitter DMs, Telegraph, and Line, making it a great tool for these teams to manage customer inquiries and support
Freelancers: Freelancers who manage multiple websites can utilize Crisp's free tier, which meets most requirements, and its mobile app and integration with preferred tools can help them manage customer interactions efficiently
Marketing Teams: Crisp's ability to integrate with various platforms like Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp, and its email marketing, webchat, and chatbot features can help marketing teams communicate with customers more effectively
E-commerce Businesses: Crisp's live view feature, which allows businesses to see customers navigating their site in real time, and its ability to handle multiple chats with various operators can help e-commerce businesses provide better customer service.
Crisp reviews
4.6
Crisp rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.3
Likelihood to recommend
4.4
Features
5 Crisp reviews
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Randy Jones
Comparable to Other Livechat Tools, Plus User View Feature!
I'm a big fan of Crisp. After evaluating over 20 live chat options, I chose Crisp. I suggest starting with it and if more features or marketing capabilities like Intercom are needed, you can upgrade later. Switching from Crisp to Intercom is as easy as changing a code snippet. Crisp has an excellent interface and the installation is straightforward - all you need to do is add a code snippet to your site's header. It offers a freemium tier that meets most needs and provides many design options for the live chat box. It also has a 'live view' feature that lets you see exactly what your users are doing, which is great for helping them with any problems. The Crisp team has always been helpful whenever I had questions. I have nothing negative to say about this product. It's a more affordable alternative to big names like Intercom, and you can easily launch it on your site.
May 5, 2024
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Bobby Johnson
Exemplary Customer Service Experience with Angelique at Crisp
I had the opportunity to interact with a customer service representative named Angelique and found her to be quite professional. The support was impressively structured and she was consistent in her responses, giving me the impression that she was well-prepared. It felt like they truly valued the customer's perspective.
April 29, 2024
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Kenneth Williams
Crisp's Affordable Plans: A Game-Changer for Small Business Owners
As a small business owner, the affordable pricing of Crisp's plans has been a game-changer for us
April 21, 2024
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Russell Williams
Crisp is Unquestionably the Best!
As a Canadian Australian, I've struggled to find high-quality produce and products in the Netherlands until I discovered Crisp. It's the best grocery store and app in the country, offering a wide variety of unique and healthy options that I find really satisfying. The quality of their fruits and vegetables is higher than market standard and reasonably priced. I'm particularly impressed with their meat and fish suppliers, especially Schmidts zeevis. I used to buy from them in bulk due to their distance from my home, but now that Crisp carries their products, I couldn't be happier. I find that I pay the same or even more at other big chain grocery stores for inferior quality foods. Crisp is simply the best!
April 15, 2024
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Eric B
Crisp's User-Friendly Interface for Project Managers
As a project manager, I found Crisp's interface to be incredibly user-friendly and intuitive
April 14, 2024
