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Crisp Reviews
29 reviews
- 01 What is Crisp?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Crisp compare to similar software?
- 05 Who is Crisp best for according to our reviewers?
- 06 Crisp Reviews
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01 What is Crisp?
Crisp is a comprehensive customer communication software aimed at enhancing customer engagement and support. It provides features such as live chat, email integration, CRM, and knowledge base creation. The software allows businesses to interact with customers in real-time, efficiently manage customer emails, data and interactions, and create FAQs and guides for quick customer assistance. It also offers automation and chatbot features for 24/7 customer service. Crisp is user-friendly, customizable, supports multiple languages, and is suitable for businesses of all sizes. It aims to streamline customer service operations and improve the overall customer experience.
02 Pros and cons from reviewers
Pros from reviewers
-
User-friendly interface
Crisp is easy to use and manage, with a clean design and a mobile app for responding to inquiries on the go -
Multiple communication channels
Crisp integrates several communication channels into one platform, including Twitter DMs, Telegraph, and Line, making it easier to respond to customers quickly -
Affordable pricing
Crisp offers a cost-effective solution with a free tier that meets most needs and upgrade options that are worth the expense -
Advanced features
Crisp provides advanced features like liveview, which allows users to see their customers navigating their site in real time, and a help docs solution (knowledge base) for integration with your website/apps -
Excellent customer support
The Crisp team is responsive and helpful, addressing user feedback and questions promptly.
Cons from reviewers
-
Limited CRM capabilities
Crisp's CRM is described as a limited contact list with integration problems with other tools like Zapier and Integrately, making it less effective for managing customer relationships -
Never-ending conversations
Users have reported that conversations on Crisp do not end, which can lead to confusion and clutter in the chat interface -
Limited customization options
Crisp does not allow customization of the user message without upgrading to the paid tier, which can be a disadvantage for users who want to personalize their communication but are not ready to pay for the service -
Issues with chat widget and mobile apps
Some users have reported problems with the chat widget not loading and the mobile apps crashing, which can disrupt communication with customers -
Cluttered user interface
The user interface on Crisp's web app can be cluttered and overwhelming, especially for newcomers, making it less user-friendly.
03 Main features
Starting Price
Free Plan
CRM Feature
Automation and Chatbot Features
Knowledge Base Creation
Email Integration
Live Chat Feature
N/A
Free Plan
No
CRM Feature
Automation and Chatbot Features
Knowledge Base Creation
Email Integration
Live Chat Feature
04 How Crisp compare to similar software?
05 Who is Crisp best for according to our reviewers?
-
Sales and Support Teams
Crisp's live chat and communication tool is user-friendly and integrates with other platforms like Twitter DMs, Telegraph, and Line, making it a great tool for these teams to manage customer inquiries and support -
Marketing Teams
Crisp's ability to integrate with various platforms like Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp, and its email marketing, webchat, and chatbot features can help marketing teams communicate with customers more effectively -
E-commerce Businesses
Crisp's live view feature, which allows businesses to see customers navigating their site in real time, and its ability to handle multiple chats with various operators can help e-commerce businesses provide better customer service. -
Small to Medium-Sized Businesses
These businesses can benefit from Crisp's affordable pricing and numerous features, such as integrating several communication channels into one platform, which allows for quick responses -
Freelancers
Freelancers who manage multiple websites can utilize Crisp's free tier, which meets most requirements, and its mobile app and integration with preferred tools can help them manage customer interactions efficiently
06 Crisp Reviews
Crisp rating
Crisp Reviews
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Brian Davis
Commitment to Excellence: Crisp Team's Continuous Updates and Improvements
The constant updates and improvements made by the Crisp team show their commitment to providing a top-notch product.
October 22, 2024
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Alice J
Exemplary Customer Service at Crisp Despite Delivery Hiccups
Absolutely thrilled with Crisp! They had a minor hiccup with the delivery, but they promptly made up for it by providing a voucher. It's important for fellow customers to know that they are proactive in addressing any issues that arise. I'm confident they're working on perfecting their delivery process!
October 12, 2024
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Tyler M
Crisp's Campaign Feature: A Marketing Manager's Dream
As a marketing manager, I appreciate the campaign feature on Crisp which allows us to send targeted messages to our customers
October 8, 2024
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Jordan Miller
Delightful Surprises with Crisp Deliveries
I've had numerous deliveries from Crisp and each one has been an exciting surprise! Their customer service is incredibly unique and the products are absolutely worth the premium prices. I'm always thrilled to see what I'll receive next!
October 1, 2024
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Frank W
Efficient Support Ticket Reduction with Crisp's Knowledge Base Feature
The knowledge base feature in Crisp has been instrumental in reducing our support tickets, as customers can find solutions on their own
September 22, 2024
-
Michelle N
Efficient Multi-Channel Support: Simplifying Customer Queries with Crisp
As a customer support agent, the multi-channel support offered by Crisp has made managing queries from different platforms much easier
September 16, 2024
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Philip
Enhancing Service Excellence: Valuable Customer Insights with Crisp Analytics
The analytics provided by Crisp have given us valuable insights into our customer interactions and helped us improve our service
September 8, 2024
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Gis M
Efficient Live-Chat Tool for All Websites: Crisp
I find Crisp to be an excellent tool for customer communication, enhancing responsiveness and offering proactive support. It's simple to set up, quick, and convenient. I value its user-friendly interface and the free plan, which is ideal for smaller projects. I appreciate that the project is continuously evolving, and I'm fond of the business hours settings and custom translations of the widget. However, I'm not pleased that the message history of the free plan only lasts 30 days, after which I can't access any messages. I believe it would be more beneficial to limit the number of users rather than the message history. I've also encountered some problems with the chat widget not loading and the mobile apps crashing.
September 1, 2024
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Drake G
Boosting Sales Productivity with Crisp Automation
As a sales representative, the ability to automate responses on Crisp has saved me countless hours and increased my productivity
August 27, 2024
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Amanda Jones
Seamless Integration of Crisp with CRM Software
The integration of Crisp with our existing CRM software was seamless, making it an invaluable addition to our workflow
August 17, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.