List of Alternatives to Crisp
Here are some of Crisp's top competitors in the Customer Support category: Tidio, Freshchat, Freshdesk or Drift.
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25% off all monthly and annual plans
Get deal for freeTidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.
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Help desk and ticketing
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Multichannel inbox
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AI-powered Lyro Agent
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Customizable chatbots
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Live chat widget
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Analytics and reporting
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Multilingual support
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Integrations and automation
Free
$0 (Freemium)Starter
$29 / monthGrowth
$59 / monthPlus
$749 / monthSable G
Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
A centralized and optimized messaging service
4.2/5
(66)
Redeemed by 254 members
1 deal available
14 days free
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1 deal available
14 days free
Get deal for freeFreshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
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Get real-time performance reports
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Optimize team management
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Respond quickly to customer requests with the chatbot
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Communicate in 33+ languages
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Communicate with customers via your various messaging apps
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Boost your team's productivity
Free
$0 (Freemium)Growth
$23 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthErwin Hessel
Simple Assignment and Response Tracking
Freshchat works well for a small sales and support setup because assigning conversations and tracking response times is straightforward, and we happened to start with an extra 14-day trial through Joinsecret, which gave us enough time to test it properly
July 13, 2026
Customer service software to optimize your client communication
4.4/5
(67)
Redeemed by 390 members
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freeFreshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Opt for multi-channel support
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Optimize ticket management
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Enhance customer satisfaction
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Give users autonomy
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Ensure team collaboration
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Centralize knowledge base
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Strengthen data security
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Access customized performance reports
Free
$0 (Freemium)Growth
$18 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthMiss Crystal Huel
Simple to Start, Deep Enough to Scale (Joinsecret Extended Access)
Freshdesk worked well for us because it balanced simplicity with enough depth to grow into. We first tried it with a 14-day extended access option from Joinsecret, and that helped us test the portal, automations, and agent roles without rushing. After that, it was easier to decide based on actual usage rather than a sales pitch
July 14, 2026
Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.
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Real-time messaging
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Lead routing
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In-app messaging
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Meeting scheduling
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AI-powered chatbots
Charlotte S
Top-notch Real-time Customer Interaction Tool
I have a highly positive view of Drift and am glad to serve my customers in real time using the Drift chat widget, which lets me qualify leads instantly. I value how Drift chat allows my customers to connect immediately within our product. If they face issues or have queries, they don't need to wait for email support; all their questions can be answered instantly within the chat. It's also handy for my teams to use the mobile app to handle customer chats from anywhere. We frequently get many questions and leads from our landing page, and Drift has assisted us in automating leads and pushing them into our CRM systems. Integrating the chat widget within the app is easy and simple. The web app (dashboard) is a bit slow to load at first, but the chat is extremely fast and reliable. I do wish they had an Android SDK to start conversations within the app. I chose Drift because it was easy to set up and for its user interface.
October 22, 2024
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
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Access reports on your agents and their performance
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Manage teams
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Optimize customer service performance
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Set up optimized and customized chats
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Secure your data
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Contact your prospects from multiple channels
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Boost user engagement
Enterprise
Custom pricingStarter
$20 per user per monthTeam
$41 per user per monthBusiness
$59 per user per monthDr. Daryl Glover
Automatic Ticketing for After-Hours Inquiries
One thing LiveChat does really well is reporting. I can check chat volume by hour, see which agents are overloaded, and adjust staffing based on real data instead of guesswork. The interface is simple enough that new hires pick it up quickly
July 11, 2026
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
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Continuously improve your processes
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Empower your customers with Docs, Chat, and Messaging
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Benefit from a shared inbox
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Save time with automation
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Harness the power of chat for your customer service
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Maximize your efficiency with customizable workflows
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Personalize your customer interactions with Mailbox Behaviors
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDot Watsica
Quick Ticket Organization with Tags, Assignments, and Custom Fields
The best part for us has been how quickly we can organize incoming tickets with tags, assignments, and custom fields, and while there are a few advanced admin controls I still wish were more flexible, day to day it keeps support efficient without much overhead
July 11, 2026
Create a customer success support suite that is accessible and available to your customers at all times.
4.4/5
(64)
Redeemed by 2679 members
1 deal available
6 months free (with AI Agents and Copilot)
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6 months free (with AI Agents and Copilot)
Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthMerissa Schmitt
Forms & Conditional Fields Capture Context Upfront (Joinsecret Bonus)
Zendesk has done a good job for us on both support and light internal workflows. The forms and conditional fields help capture the right details upfront, so agents spend less time chasing context. We also got the first six months through Joinsecret, which was a nice bonus rather than the reason we chose it
June 15, 2026
All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.
HelpCrunch is a comprehensive customer service software designed to meet various business needs. It offers a multichannel communication platform that unifies live chat, email, and popular messaging apps like WhatsApp and Instagram into a single dashboard.
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Email marketing
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Automated messages
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Reporting and analytics
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Live chat
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Help desk
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Feedback collection
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Mobile apps
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Integrations
Unlimited
Contact salesBasic
$176 / monthPro
$290 / monthJacob R
Abundant Features at Great Value
I have been using HelpCrunch to increase sales on my website and offer in-app support for my product. It has been excellent for managing multiple emails across various accounts and assigning individuals to different tickets. The software is user-friendly and comes with useful features like tags and methods to manage support staff assigned to a ticket. The integration of the Android SDK was also easy to set up. One of the best features is the amount of system information the ticketing system automatically gathers from the user, which is beneficial for debugging. Some advanced features can be a bit challenging to start with if you're not familiar with this type of software, but they're optional and the basic usage is intuitive even for beginners. I chose HelpCrunch because it offers competitive pricing with the same, if not more, features. The vendor responded to my review, thanking me for my feedback and promising to make all HelpCrunch features even more intuitive in the near future.
October 19, 2024
7 days free + 10% off annual plans
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7 days free + 10% off annual plans
Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / monthRoyal Leffler
Practical Automations for VIPs, Chargebacks & Returns
Gorgias has been solid for handling high volumes during product launches. I like the canned responses with dynamic fields, the Shopify refund actions, and the ability to see conversation history without digging around. The onboarding docs were decent, though setting up automations properly still took some time
July 13, 2026
Strengthen relationships with your customers with an online messaging system.
4.5/5
(70)
Redeemed by 3330 members
1 deal available
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
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1 deal available
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for freeFin is an autonomous support agent that resolves customer questions instantly using your own documentation. It delivers human-like responses, reduces ticket volume, and gives your team breathing room by handling repetitive requests accurately, day or night.
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Verified content grounding
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Multilingual conversations
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Customizable voice and tone
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Seamless human handoff
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Detailed analytics dashboard
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Automated conversation summaries
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Proactive engagement triggers
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Rapid knowledge synchronization
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per monthKamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
LiveChatAI is a customer support platform that uses AI to handle common questions directly from your existing resources, such as websites, documents, and knowledge bases. By automating up to 70% of routine queries, it helps customers get quick, accurate answers.
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AI Boost™ contextualization
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Instant resolutions
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Human-AI handoff
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Data-driven responses
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No-code implementation
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Multi-language support
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Secure and transparent
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Brand customization
Free
Basic
$39 / monthPro
$89 / monthAdvanced
$189 / monthExpert
$389 / monthGrant Arroyo
Truly Global Customer Service
Our e-learning platform has users across Europe, Asia, and South America. LiveChatAI’s multilingual support has been invaluable because it allows us to provide customer service in several languages without hiring separate teams. A student in Spain can ask about course enrollment in Spanish, while someone in Brazil gets help in Portuguese, all automatically handled by the chatbot.
September 6, 2025
tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.
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Real-time customer activity monitoring
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Multi-channel customer engagement
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Team collaboration and conversation assignment
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AI-powered intelligent conversations
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Mobile and desktop applications
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Knowledge base sharing
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24/7 live support
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Customizable chat widget
John Davis
Perfect for Managing Queries
Tawk.to’s ticketing system has been a lifesaver. We manage customer queries much better, keeping track of all issues and providing timely support. It's made our workflow smoother!
September 29, 2024
ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.
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Real-time customer support
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Integration capabilities
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Visitor tracking
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Customizability and robust reporting
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Pre-chat forms and offline messages
Richard J
Shiv Prasad's Review on ProProfs-Chat Software
I'm giving Proprofs-chat a 5-star rating because I see it as a good investment. I run a startup with a small but dedicated customer support team. We were doing well, but we were missing out on several important calls. I couldn't afford to lose customers this way. With Proprofs help desk software, we easily managed the situation. We've been successfully using this tool for the past 4 months. I'm particularly impressed with its reporting features, ease of use, and scalability. I've also had a great experience with the Proprofs sales and support team. Additionally, they offer one of the best pricing plans for startups.
August 19, 2024
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