Pros from reviewers

• Fast and easy setup: LiveChat is quick and straightforward to set up, making it a user-friendly option for businesses looking to implement a live chat feature on their websites

• Real-time communication: The software allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients

• Customization and multiple branding: LiveChat offers excellent customization options and the ability to use multiple branding for different businesses on the same account

• Useful visitor data: LiveChat provides valuable visitor data such as location, what they're typing, and how they're using the website, which can help businesses better understand their customers

• Efficient team management: By setting up multiple agent accounts and delegating tasks to various teams, businesses can achieve more in less time.

Cons from reviewers

• High cost: LiveChat is pricier than its rivals, which could deter some potential users, especially those with a limited budget

• Delay in receiving messages: The delay in receiving chat messages can be annoying and often cause misunderstandings between the operator and the customer

• Slow customer support: It takes time for the support team to respond and address the issues reported by users, which can be frustrating when immediate assistance is needed

• Limited system: Some users have found the system to be limited and lacking in certain features that other live chat software offer, such as different trigger messages for different pages

• Poor queue management: From a customer's perspective, the queue management system can be frustrating, especially when the form refreshes before they can complete it, or when the waiting time exceeds the opening hours without any notification.