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LiveChat Reviews
59 reviews
- 01 Is LiveChat any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How LiveChat compare to similar software?
- 05 Who is LiveChat best for according to our reviewers?
- 06 LiveChat Reviews
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01 Is LiveChat any Good? My expert Review
Having used LiveChat on multiple client websites, I have had plenty of opportunities to witness its advantages and disadvantages. In my opinion, the platform truly shines in its ease of use and fast implementation. When supporting a small e-commerce start-up, I was surprised at how quickly we were able to get the chat widget set up, configured, and matched the look and feel of their brand.
One feature I was particularly impressed with was the visitor data in real-time. With the travel agency client, the information we gleaned from real-time visitor browsing allowed us to recognize the customer base's interests based on what visitors were looking at on the company page. In doing so, we were able to use LiveChat to engage with active visitors and proactively introduce recommendations that increased conversion rates.
I did notice some annoyances surrounding the message delays during peak hours. Helping a software company with a product launch event caused delays in messages between agents and customers. While rare, these instances demonstrated that LiveChat needs to improve its responsiveness.
Further, while LiveChat does have some comprehensive customizing abilities overall; there were more advanced features that I have seen with other competitor live chat applications. For example, in supporting a marketing agency client that wanted highly targeted responses per each page, I was disappointed there was no way to set custom trigger messages per page.
Besides these small issues, my overall review would still be positive. The usability, in-depth view of your website visitors, and supporting team all offered great capabilities that have alleviated any pain areas. For an organization that stresses efficient customer engagement and has the financial ability to spend a little more to acquire an overall satisfactory service, LiveChat is a great option.
02 Pros and cons from reviewers
Pros from reviewers
-
Efficient team management
By setting up multiple agent accounts and delegating tasks to various teams, businesses can achieve more in less time. -
Real-time communication
The software allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients -
Fast and easy setup
LiveChat is quick and straightforward to set up, making it a user-friendly option for businesses looking to implement a live chat feature on their websites -
Customization and multiple branding
LiveChat offers excellent customization options and the ability to use multiple branding for different businesses on the same account -
Useful visitor data
LiveChat provides valuable visitor data such as location, what they're typing, and how they're using the website, which can help businesses better understand their customers
Cons from reviewers
-
High cost
LiveChat is pricier than its rivals, which could deter some potential users, especially those with a limited budget -
Delay in receiving messages
The delay in receiving chat messages can be annoying and often cause misunderstandings between the operator and the customer -
Limited system
Some users have found the system to be limited and lacking in certain features that other live chat software offer, such as different trigger messages for different pages -
Slow customer support
It takes time for the support team to respond and address the issues reported by users, which can be frustrating when immediate assistance is needed -
Poor queue management
From a customer's perspective, the queue management system can be frustrating, especially when the form refreshes before they can complete it, or when the waiting time exceeds the opening hours without any notification.
LiveChat
Premium
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
03 Main features
Starting Price
Free Plan
Access reports on your agents and their performance
Manage teams
Optimize customer service performance
Set up optimized and customized chats
Secure your data
More details about LiveChat plans
Starting Price
$20
per user per month
Free Plan
No
Access reports on your agents and their performance
Manage teams
Optimize customer service performance
Set up optimized and customized chats
Secure your data
LiveChat
Premium
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
04 How LiveChat compare to similar software?
Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.
The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a comprehensive customer messaging solution that goes beyond just live chat. It supports multiple channels, including email, social media, and messaging apps, offering businesses a unified platform for all customer communications. Freshchat excels in automation with its AI-driven chatbots, enabling businesses to handle customer inquiries around the clock. It also integrates with Freshdesk, making it a powerful tool for companies already using the Freshworks suite.
LiveChat, on the other hand, focuses primarily on...
LiveChat
Used by 262 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Freshchat
Used by 254 members
A centralized and optimized messaging service
14 days free
Save up to $20
LiveChat and Zendesk both offer robust capabilities for enhancing customer support, but they cater to distinct user needs, influencing their specific features and applications. LiveChat, as its name implies, focuses primarily on providing a seamless live chat experience directly on your website. It's designed to facilitate real-time conversations, making it ideal for businesses that prioritize instant communication and rapid response times. Its interface is notably intuitive, which simplifies the process of engaging customers and providing immediate assistance. This focus on live chat functionality is complemented by features like chat triggers, customizable chat widgets, and detailed analytics to help businesses optimize their customer interactions.
Zendesk, in contrast, offers a broader suite of customer service tools that extend beyond live chat. It includes a powerful ticketing system, integrated phone support, and a self-service knowledge base, making it suitable for larger...
LiveChat
Used by 262 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Zendesk
Used by 2708 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free (with AI Agents and Copilot)
Save up to $50,000
LiveChat and Intercom are distinguished players in the customer communication management arena, each offering distinctive features tailored to different business needs. Understanding the differences between these two platforms can greatly aid in choosing the most suitable solution for your customer engagement strategies.
LiveChat specializes in providing a streamlined, direct communication interface between businesses and their customers. Known for its simplicity and effectiveness, LiveChat is primarily focused on enhancing customer support through real-time chat functionality. It boasts a highly intuitive interface that makes it easy for support teams to manage multiple conversations, offering features such as canned responses and chat tags to increase efficiency. LiveChat is particularly beneficial for businesses that require a straightforward, focused solution to handle customer inquiries quickly and boost sales conversions through immediate interaction.
Intercom, in contrast,...
LiveChat
Used by 262 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Fin (ex. Intercom)
Used by 3359 members
Strengthen relationships with your customers with an online messaging system.
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Save up to $6,500
05 Who is LiveChat best for according to our reviewers?
-
E-commerce businesses
LiveChat is suitable for e-commerce businesses due to its quick setup, automatic replies, operator switching, and offline messages features. It allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients -
Businesses seeking user-friendly software
LiveChat is a user-friendly software that is accessible to everyone on a team. It offers useful visitor data such as location, what they're typing, and how they're using the website -
Businesses requiring customization
LiveChat offers excellent customization and allows for the use of multiple branding for different businesses on the same account -
Teams with multiple agents
LiveChat is beneficial for businesses with multiple agents as it allows for the setting up of multiple agent accounts and delegating tasks to various teams. This helps in achieving more in less time -
Businesses seeking quick customer support
LiveChat provides quick responses and their staff is very helpful, making it a beneficial part of a business.
LiveChat
Premium
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
06 LiveChat Reviews
LiveChat rating
LiveChat Reviews
-
Granville Murazik
Smart Chat Routing Rules
We switched to LiveChat for our support team and the biggest win has been the routing rules. Chats now go straight to billing or technical support based on the page the customer is on, which cuts down on transfers and makes us look more organized
July 21, 2026
-
Dr. Daryl Glover
Automatic Ticketing for After-Hours Inquiries
One thing LiveChat does really well is reporting. I can check chat volume by hour, see which agents are overloaded, and adjust staffing based on real data instead of guesswork. The interface is simple enough that new hires pick it up quickly
July 11, 2026
-
Ruthie Ullrich
No-Code Widget Customization
Our team uses LiveChat mainly for pre-sales questions, and the chat archives have been genuinely useful because they show exactly what prospects ask before purchasing. That helped us rewrite parts of our FAQ and product pages. We also got around $150 in credits through Joinsecret on an eligible paid plan, which was helpful in the first couple months
July 7, 2026
-
Jamal Cassin
Supervisor Monitoring & Coaching Tools
What stands out to me with LiveChat is how well the chat widget can be customized without needing a developer for every small change. We matched the colors to our brand, set different greetings for key pages, and saw better engagement almost right away
June 28, 2026
-
Riva Considine
CRM Integration & Conversation Tagging
I have a fairly positive view of LiveChat because it balances speed and control well. Supervisors can monitor chats, step in when needed, and review transcripts later for coaching. We found it through Joinsecret and got roughly $150 to offset part of the Team or Business plan cost, which made testing it a bit easier
June 21, 2026
-
Simone Corkery MD
Checkout-Page Chat + Strong Mobile App
LiveChat has been a good fit for our ecommerce store because it connects cleanly with our CRM and lets us tag conversations by issue type. That has made weekly reviews much more useful since we can spot recurring complaints fast. We also came across a Joinsecret perk that gave us about $150 in platform credit on the higher tiers, which was a nice extra but not the reason we stayed
June 15, 2026
-
Codi Flatley
Actionable Reporting & Staffing Insights
We added LiveChat to our pricing and checkout pages, and it noticeably helped with last-minute buyer questions. The mobile app is better than I expected too, so someone on our team can jump in when away from a desk without everything falling apart
June 7, 2026
-
Ms. Ayako Lynch
Typing Preview for Faster First Responses
I like LiveChat most for the ticketing handoff when no one is online. We used to lose overnight inquiries in a shared inbox, and now they become tickets automatically with enough context to follow up properly the next morning
May 30, 2026
-
Billy Schuppe
Fast Rollout & Time-Saving Canned Replies
LiveChat has been solid for us because it is easy to roll out and the canned responses actually save time without making replies feel robotic. I also like that agents can see what the visitor is typing before the message is sent, which helps with faster first responses
May 25, 2026
-
Darnell Tromp
Useful Visitor Tracking + Helpful Joinsecret Perk
Their visitor tracking is handy for support and sales, seeing pages visited and time on site gives just enough context to avoid generic questions, and the Joinsecret $150 credits were a small but helpful perk when we rolled it out company-wide
May 17, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.