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LiveChat Reviews
53 reviews
- 01 Is LiveChat any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How LiveChat compare to similar software?
- 05 Who is LiveChat best for according to our reviewers?
- 06 LiveChat Reviews
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01 Is LiveChat any Good? My expert Review
Having used LiveChat on multiple client websites, I have had plenty of opportunities to witness its advantages and disadvantages. In my opinion, the platform truly shines in its ease of use and fast implementation. When supporting a small e-commerce start-up, I was surprised at how quickly we were able to get the chat widget set up, configured, and matched the look and feel of their brand.
One feature I was particularly impressed with was the visitor data in real-time. With the travel agency client, the information we gleaned from real-time visitor browsing allowed us to recognize the customer base's interests based on what visitors were looking at on the company page. In doing so, we were able to use LiveChat to engage with active visitors and proactively introduce recommendations that increased conversion rates.
I did notice some annoyances surrounding the message delays during peak hours. Helping a software company with a product launch event caused delays in messages between agents and customers. While rare, these instances demonstrated that LiveChat needs to improve its responsiveness.
Further, while LiveChat does have some comprehensive customizing abilities overall; there were more advanced features that I have seen with other competitor live chat applications. For example, in supporting a marketing agency client that wanted highly targeted responses per each page, I was disappointed there was no way to set custom trigger messages per page.
Besides these small issues, my overall review would still be positive. The usability, in-depth view of your website visitors, and supporting team all offered great capabilities that have alleviated any pain areas. For an organization that stresses efficient customer engagement and has the financial ability to spend a little more to acquire an overall satisfactory service, LiveChat is a great option.
02 Pros and cons from reviewers
Pros from reviewers
-
Efficient team management
By setting up multiple agent accounts and delegating tasks to various teams, businesses can achieve more in less time. -
Real-time communication
The software allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients -
Fast and easy setup
LiveChat is quick and straightforward to set up, making it a user-friendly option for businesses looking to implement a live chat feature on their websites -
Customization and multiple branding
LiveChat offers excellent customization options and the ability to use multiple branding for different businesses on the same account -
Useful visitor data
LiveChat provides valuable visitor data such as location, what they're typing, and how they're using the website, which can help businesses better understand their customers
Cons from reviewers
-
High cost
LiveChat is pricier than its rivals, which could deter some potential users, especially those with a limited budget -
Delay in receiving messages
The delay in receiving chat messages can be annoying and often cause misunderstandings between the operator and the customer -
Limited system
Some users have found the system to be limited and lacking in certain features that other live chat software offer, such as different trigger messages for different pages -
Slow customer support
It takes time for the support team to respond and address the issues reported by users, which can be frustrating when immediate assistance is needed -
Poor queue management
From a customer's perspective, the queue management system can be frustrating, especially when the form refreshes before they can complete it, or when the waiting time exceeds the opening hours without any notification.
LiveChat
Premium
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
03 Main features
Starting Price
Free Plan
Access reports on your agents and their performance
Manage teams
Optimize customer service performance
Set up optimized and customized chats
Secure your data
More details about LiveChat plans
Starting Price
$20
per user per month
Free Plan
No
Access reports on your agents and their performance
Manage teams
Optimize customer service performance
Set up optimized and customized chats
Secure your data
LiveChat
Premium
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
04 How LiveChat compare to similar software?
Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.
The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a comprehensive customer messaging solution that goes beyond just live chat. It supports multiple channels, including email, social media, and messaging apps, offering businesses a unified platform for all customer communications. Freshchat excels in automation with its AI-driven chatbots, enabling businesses to handle customer inquiries around the clock. It also integrates with Freshdesk, making it a powerful tool for companies already using the Freshworks suite.
LiveChat, on the other hand, focuses primarily on...
LiveChat
Used by 254 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Freshchat
Used by 251 members
A centralized and optimized messaging service
14 days free
Save up to $20
LiveChat and Zendesk both offer robust capabilities for enhancing customer support, but they cater to distinct user needs, influencing their specific features and applications. LiveChat, as its name implies, focuses primarily on providing a seamless live chat experience directly on your website. It's designed to facilitate real-time conversations, making it ideal for businesses that prioritize instant communication and rapid response times. Its interface is notably intuitive, which simplifies the process of engaging customers and providing immediate assistance. This focus on live chat functionality is complemented by features like chat triggers, customizable chat widgets, and detailed analytics to help businesses optimize their customer interactions.
Zendesk, in contrast, offers a broader suite of customer service tools that extend beyond live chat. It includes a powerful ticketing system, integrated phone support, and a self-service knowledge base, making it suitable for larger...
LiveChat
Used by 254 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Zendesk
Used by 2609 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free (with AI Agents and Copilot)
Save up to $50,000
LiveChat and Intercom are distinguished players in the customer communication management arena, each offering distinctive features tailored to different business needs. Understanding the differences between these two platforms can greatly aid in choosing the most suitable solution for your customer engagement strategies.
LiveChat specializes in providing a streamlined, direct communication interface between businesses and their customers. Known for its simplicity and effectiveness, LiveChat is primarily focused on enhancing customer support through real-time chat functionality. It boasts a highly intuitive interface that makes it easy for support teams to manage multiple conversations, offering features such as canned responses and chat tags to increase efficiency. LiveChat is particularly beneficial for businesses that require a straightforward, focused solution to handle customer inquiries quickly and boost sales conversions through immediate interaction.
Intercom, in contrast,...
LiveChat
Used by 254 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Intercom
Used by 3209 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Save up to $3,108
05 Who is LiveChat best for according to our reviewers?
-
E-commerce businesses
LiveChat is suitable for e-commerce businesses due to its quick setup, automatic replies, operator switching, and offline messages features. It allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients -
Businesses seeking user-friendly software
LiveChat is a user-friendly software that is accessible to everyone on a team. It offers useful visitor data such as location, what they're typing, and how they're using the website -
Businesses requiring customization
LiveChat offers excellent customization and allows for the use of multiple branding for different businesses on the same account -
Teams with multiple agents
LiveChat is beneficial for businesses with multiple agents as it allows for the setting up of multiple agent accounts and delegating tasks to various teams. This helps in achieving more in less time -
Businesses seeking quick customer support
LiveChat provides quick responses and their staff is very helpful, making it a beneficial part of a business.
LiveChat
Premium
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
06 LiveChat Reviews
LiveChat rating
LiveChat Reviews
-
Codi Flatley
Actionable Reporting & Staffing Insights
We added LiveChat to our pricing and checkout pages, and it noticeably helped with last-minute buyer questions. The mobile app is better than I expected too, so someone on our team can jump in when away from a desk without everything falling apart
June 7, 2026
-
Ms. Ayako Lynch
Typing Preview for Faster First Responses
I like LiveChat most for the ticketing handoff when no one is online. We used to lose overnight inquiries in a shared inbox, and now they become tickets automatically with enough context to follow up properly the next morning
May 30, 2026
-
Billy Schuppe
Fast Rollout & Time-Saving Canned Replies
LiveChat has been solid for us because it is easy to roll out and the canned responses actually save time without making replies feel robotic. I also like that agents can see what the visitor is typing before the message is sent, which helps with faster first responses
May 25, 2026
-
Darnell Tromp
Useful Visitor Tracking + Helpful Joinsecret Perk
Their visitor tracking is handy for support and sales, seeing pages visited and time on site gives just enough context to avoid generic questions, and the Joinsecret $150 credits were a small but helpful perk when we rolled it out company-wide
May 17, 2026
-
Richelle Brakus
Joinsecret Credits Helped During Onboarding
We used the $150 LiveChat Credits deal from Joinsecret during the first month, it was a nice cushion while we figured out staffing and got our canned replies and post-chat survey dialed in
May 11, 2026
-
Alvera Oberbrunner
Surprisingly Capable Mobile App
Mobile app is better than I expected, I can jump in to cover peak times, assign chats, and leave internal notes without hunting through menus
May 3, 2026
-
Lynn Huel
Flexible Widget Styling & Controlled Proactive Messages
The chat button customization is flexible enough to match our site without custom code, and the proactive messages are easy to throttle so we don’t annoy people who are just browsing
April 25, 2026
-
Miles West
Joinsecret Credits Made Testing Easier
We grabbed the $150 LiveChat Credits through Joinsecret when we were testing it, it didn’t change the product, but it made the trial period less stressful while we set up routing rules and trained the team
April 18, 2026
-
Vania Schmeler
Strong CRM & Order Context Integrations
Integrations have been solid for us, especially pushing customer data into our CRM and pulling order context into the chat so agents don’t ask the same questions twice
April 11, 2026
-
Vicky Kilback
Actionable Reporting for Staffing
The reporting is surprisingly useful, I can filter by group and time of day to staff better, and the “first response time” metric matches what customers complain about, so it’s actionable
April 6, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.