30 Best Alternatives to LiveChat in April 2024

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to LiveChat

HubSpot: Pros & Cons

Best features

• - Automation and workflows

• - Reporting and analytics

• - Lead scoring and segmentation

• - Content management

• - Integrations and API

• - Sales pipeline management

• - Sales email tracking and templates

• - Predictive lead scoring

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to LiveChat

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to LiveChat

Why is LiveAgent a good alternative to LiveChat?

What are the differences between LiveAgent and LiveChat?

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to LiveChat

Why is Intercom a good alternative to LiveChat?

What are the differences between Intercom and LiveChat?

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to LiveChat

CallHippo: Pros & Cons

Best features

• - Preserve your brand image

• - Benefit from relevant features

• - Improve your conversion rate

• - Automate your workflow

• - Deliver a quality customer experience

• - Real-time call analytics

• - Interactive Voice Response (IVR) system

• - Call recording and transcription

CallHippo pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to LiveChat

Why is Zendesk a good alternative to LiveChat?

What are the differences between Zendesk and LiveChat?

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to LiveChat

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to LiveChat

Freshchat: Pros & Cons

Best features

• - Respond quickly to customer requests with the chatbot

• - Optimize team management

• - Get real-time performance reports

• - Communicate with customers via your various messaging apps

• - Boost your team's productivity

• - Communicate in 33+ languages

Freshchat pricing

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to LiveChat

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

SnapCall compared to LiveChat

SnapCall: Pros & Cons

Best features

• - Record calls

• - Access data analysis

• - Give access to calls from your website or app

• - Implement smart call buttons

• - Offer targeted voice assistance

• - Get all the information you need for your call

Description

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

Collect.chat compared to LiveChat

Collect.chat: Pros & Cons

Best features

• - Improve customer satisfaction

• - Increase conversions

• - Connect your third-party applications

• - Automated lead generation

• - Multilingual chatbots

• - Appointments available at any time

• - Reduce your acquisition costs

• - Human handover option

Collect.chat pricing

Description

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

Maze compared to LiveChat

Best features

• - Test at every stage of the product design process

• - Simplify team collaboration

• - Finding the right user testers made easy

• - Integrate Maze into your current workflow

• - Advanced data analysis

Maze pricing

Description

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Joonbot compared to LiveChat

Best features

• - Integrations

• - Drag-and-drop builder

• - Personalisation

• - Logic & calculation

• - Performance tracking

• - Multiple formats

• - Targeting

Joonbot pricing

Description

WhatsApp brings the value of instant messaging, convenient communication with friends, family, and colleagues, and secure end-to-end encryption of messages.

WhatsApp compared to LiveChat

WhatsApp: Pros & Cons

Best features

• - Easy messaging

• - Voice and video calling

• - Group chat

• - Document sharing

• - Conference calls

• - Audio calls

• - Video conferencing

• - File sharing

• - Status updates

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to LiveChat

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Contentsquare brings the value of actionable insights by providing businesses with an intuitive and comprehensive analytics platform. It enables companies to understand customer behavior, optimize user experiences, and drive conversion rates, ultimately improving business performance and growth.

Contentsquare compared to LiveChat

Contentsquare: Pros & Cons

Best features

• - Behavioral Analysis of Users

• - Heatmap

• - Customer Journey Analysis

• - Artificial Intelligence

• - Integrations

Description

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

Twilio compared to LiveChat

Twilio: Pros & Cons

Best features

• - SMS, Whatsapp & Chats

• - Calls

• - IoT

• - Emailing

Description

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

Smartsupp compared to LiveChat

Smartsupp: Pros & Cons

Best features

• - Mobile Apps

• - Live Chat Support

• - Visitor Recording

• - Automatic Messages

• - Automatic Messages

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to LiveChat

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to LiveChat

Drift: Pros & Cons

Best features

• - AI Automation

• - Chatbots and Email Marketing Tools

• - Sales Automation

• - Seamless Integration

• - Personalized Customer Experience

Description

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to LiveChat

Comm100 live chat: Pros & Cons

Best features

• - Real-time chat functionality

• - Customizable chat windows and pre-chat surveys

• - Intelligent routing and automated chat invitations

• - Mobile compatibility

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to LiveChat

JivoChat: Pros & Cons

Best features

• - Track performances with an integrated CRM

• - Communicate through your website

• - Chat with customers on their favorite platform

• - Engage through the phone or videocalls

• - Improve team efficiency

• - Customize your chat to match your brand

• - Use canned responses to save time

• - Analyze visitor behavior with heatmaps

JivoChat pricing

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to LiveChat

Crisp: Pros & Cons

Best features

• - Live Chat Feature

• - Email Integration

• - CRM Feature

• - Knowledge Base Creation

• - Automation and Chatbot Features

Description

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

Zoho SalesIQ compared to LiveChat

Zoho SalesIQ: Pros & Cons

Best features

• - Real-time visitor tracking

• - Advanced analytics

• - Integration capabilities

• - Mobile version

• - Automated chatbots and multi-channel messaging

Description

FreJun automates calling, logging your business calls and insights with your workflow tools with a single click.

FreJun compared to LiveChat

FreJun: Pros & Cons

Best features

• - Meeting scheduling automation

• - Time zone conversion

• - Customizable meeting preferences

• - Collaborative scheduling

• - Mobile app

• - Smart notifications

• - Calendar integration

• - Analytics and insights

FreJun pricing

Description

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

Proprofs chat compared to LiveChat

Proprofs chat: Pros & Cons

Best features

• - Real-time customer support

• - Visitor tracking

• - Pre-chat forms and offline messages

• - Integration capabilities

• - Customizability and robust reporting

Description

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.

Botsplash compared to LiveChat

Botsplash: Pros & Cons

Best features

• - Multi-Channel Communication

• - Automated Responses

• - Centralized Dashboard

• - API Integration

• - Reporting and Analytics Tool

Description

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Chaport compared to LiveChat

Chaport: Pros & Cons

Best features

• - Multi-channel support

• - Group chats and saved replies

• - Visitor information and detailed reports

• - Ease of use

• - Mobile application

Description

TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.

Truelark compared to LiveChat

Truelark: Pros & Cons

Best features

• - AI-Driven Communication

• - Task Handling

• - Seamless Integration

• - Customer Insights

• - Customizability

Description

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

Quiq messaging compared to LiveChat

Quiq messaging: Pros & Cons

Best features

• - Multi-channel Engagement

• - Automation Capabilities

• - Real-time Conversations

• - Conversation History Tracking

• - CRM Integration