General information about Smartsupp
Secret's take about Smartsupp
Mary O'Brien
Customer Success Manager
Smartsupp features
-
Mobile Apps
Manage Your Customer Communication on the Go. Stay connected with your customers no matter where you are using Smartsupp's mobile apps. Respond to customer inquiries, view visitor recordings, and monitor your website's performance right from your smartphone. Never miss an opportunity to engage with your audience and provide exceptional customer support. -
Live Chat Support
Connect with Your Customers in Real-Time. With Smartsupp's live chat support feature, you can instantly engage with your website visitors, answering their questions and providing assistance in real-time. This allows you to build personal connections with your customers, improve customer satisfaction, and increase conversions. -
Visitor Recording
Understand and Analyze User Behaviour. Unlock the power of visitor recording with Smartsupp. This feature allows you to see exactly how users interact with your website, helping you identify areas for improvement and optimize your user experience. Gain valuable insights into user behavior, preferences, and pain points to make informed business decisions. -
Automatic Messages
Capture Visitors' Attention. Grab your visitors' attention with Smartsupp's automatic messages feature. Easily create personalized messages that are triggered based on specific actions or behaviors, such as time spent on a page or exit intent. Drive engagement, reduce bounce rates, and guide your visitors towards conversion with targeted messaging. -
Automatic Messages
Capture Visitors' Attention. Grab your visitors' attention with Smartsupp's automatic messages feature. Easily create personalized messages that are triggered based on specific actions or behaviors, such as time spent on a page or exit intent. Drive engagement, reduce bounce rates, and guide your visitors towards conversion with targeted messaging.
3 Smartsupp reviews
-
Jacob W
Unlocking More Business with Smartsupp: An ICC Perspective
I've been able to secure more business using Smartsupp. The value it offers is definitely worth it. The product is very easy to set up and customize, including the mobile app. I typically steer clear of software that isn't user-friendly, but Smartsupp's interface is simple to use. I value the feature that allows multiple agents to chat with a client at the same time. However, sometimes it takes too long to receive a notification when someone visits my website. I aim to capture those who visit my site for less than a minute, but I'm still missing some. If they could figure out how to send notifications faster, they'd have a real winner. I chose Smartsupp because Jivo chat's functionality almost completely disappeared at the end of the free trial period, forcing me to buy the software to continue.
April 20, 2024
-
Jason
Exploring Cryptocurrency Investments with AITrust: A Journey of Anticipation and Growth
I've been on an exciting journey with AITrust, also known as Auto Investment Trust, Ltd. and Autotrust24.com, based in the UK and Singapore, since July. I've been exploring the world of cryptocurrency, investing in Bitcoin, Ethereum, Dogecoin, and USD. It's been a thrilling ride, and I've been eagerly awaiting a response to my queries about my phone investment account. As of November 18, 223, I've noticed a change in my balances and investments, which has added an element of suspense to my investment journey. I've been proactive in reporting potential bugs and have left my contact information multiple times, eagerly anticipating their response. One of the unique features of this platform is the minimum deposit requirement of $5, in Bitcoin, Dogecoin, Ethereum, or USD before I can make a withdrawal to my crypto wallet on Robinhood or Coinbase. I've met this requirement and even cancelled all pending withdrawals, adding to the anticipation of my first withdrawal. Despite the fluctuations in my account balance, which currently stands at about USD 1,, and a drop in my total direction from 1,, to just 2,, I remain optimistic. I'm looking forward to seeing how this journey unfolds and am excited about the potential for growth and learning in the world of cryptocurrency.
April 16, 2024
-
Jerry R
Smartsupp Boosts Team Productivity with Seamless Integration
Smartsupp has been instrumental in improving our team's productivity. The software's ability to integrate with other platforms we use is a major plus
April 15, 2024
Smartsupp: Pros & Cons
Pros
-
Real-time customer support: Smartsupp allows you to chat with your website visitors in real-time, providing instant assistance
-
Visitor tracking: Smartsupp tracks user activity on your website, giving you insights into what they are looking for
-
Mobile app availability: Smartsupp has a mobile app, enabling you to stay connected and provide support on the go.
Cons
-
Limited integrations: Smartsupp may not seamlessly integrate with all the other tools and software you use
-
Limited customization options: There may be limitations in terms of customizing the look and feel of the chat widget.
-
Basic reporting features: Smartsupp's reporting capabilities may not be as robust or detailed as other live chat software
Why is Smartsupp better than other Customer Support software?
Smartsupp is easier to use than Tidio: 4.8 vs 4.7
Smartsupp has more features than Tidio: 65 vs 64
Smartsupp is easy to use compared to LiveChat: 4.8 vs 4.7
Smartsupp is better at number of features than LiveChat: 65 vs 59
Smartsupp is easier to use than HelpCrunch: 4.8 vs 4.5
Smartsupp has more options than Chaport: 65 vs 35
Smartsupp has better positive reviews than Chatfuel: 95 vs 84
Smartsupp is better at customer support than Chatfuel: 4.5 vs 4.0
