Pros from reviewers

• Affordable Pricing: Smartsupp offers competitive and affordable pricing, making it a preferred choice for small businesses and individuals who are budget-conscious

• User-friendly Interface: The software is praised for its user-friendly interface, both on the web app and smartphone app, making it easy to set up, customize, and use

• Video Recording Feature: Smartsupp provides a unique video recording feature that allows users to monitor and analyze their website's usability and customer interactions

• Excellent Customer Support: Users have reported good experiences with Smartsupp's customer support, which is responsive and helpful in resolving issues

• Integration Capabilities: Smartsupp can be seamlessly integrated with various platforms, including CMS like Prestashop and Wordpress, enhancing its functionality and convenience for users.

Cons from reviewers

• Lack of file sharing feature: Despite its many advantages, Smartsupp does not currently support file sharing via chat, which can limit the types of interactions users can have with their customers

• Limited customization options: Some users have expressed a desire for more customization options for the chat widget, as this would allow them to differentiate themselves from competitors who use the same service

• Price hike: Smartsupp recently increased its prices, which has made it unaffordable for some users, particularly those in regions with lower average incomes

• Delayed notifications: Some users have reported that it takes too long to receive a notification when someone visits their website, which can result in missed opportunities to engage with potential customers

• Lack of social integrations: Compared to its competitors, Smartsupp lacks some features, such as social integrations, which could limit its effectiveness in reaching customers across different platforms.