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9 Best Alternatives to HelpCrunch in April 2024

Alternatives & Competitors to HelpCrunch

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Help Scout
  4. 4. Zoho Desk
  5. 5. Smartsupp
  6. 6. Tidio
  7. 7. Custify
  8. 8. Crisp
  9. 9. Customerly
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Here are competitors or alternatives to HelpCrunch and other similar Customer Support software. You need to consider some important factors when choosing a tool like HelpCrunch for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to HelpCrunch that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of HelpCrunch. Discover sofware like Freshdesk, LiveAgent, Help Scout or Zoho Desk.

List of Alternatives to HelpCrunch

From Customer Support tools, we have selected the best alternatives to HelpCrunch based on reviews for each solution and similarities with HelpCrunch. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.3 (3 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to HelpCrunch

HelpCrunch has better positive reviews compared to Freshdesk: 98 vs 94

HelpCrunch is better at customer service than Freshdesk: 5.0 vs 4.7

HelpCrunch is better at value for money than Freshdesk: 4.8 vs 4.3

Freshdesk is more versatile than HelpCrunch: 94 vs 78

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.7 (3 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to HelpCrunch

HelpCrunch has more positive reviews than LiveAgent: 98 vs 97

HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8

HelpCrunch pricing plans are more competitive than LiveAgent: 4.8 vs 4.6

HelpCrunch is more versatile than LiveAgent: 78 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo help scout

3. Help Scout
4.0 (3 reviews)
1 deal available

Customer Support

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to HelpCrunch

HelpCrunch has better positive reviews than Help Scout: 98 vs 95

HelpCrunch is better at customer support than Help Scout: 5.0 vs 4.7

Help Scout's user interface is more convenient than HelpCrunch: 4.7 vs 4.5

HelpCrunch pricing plans are more competitive than Help Scout: 4.8 vs 4.4

HelpCrunch has more functions than Help Scout: 78 vs 71

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
Get deal
Prezi Logo

4. Zoho Desk
4.7 (3 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to HelpCrunch

HelpCrunch has more positive reviews than Zoho Desk: 98 vs 93

HelpCrunch is better at support than Zoho Desk: 5.0 vs 4.5

HelpCrunch is better at value for money than Zoho Desk: 4.8 vs 4.5

Zoho Desk is better at number of features than HelpCrunch: 142 vs 78

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
There is no deal for this product
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Smartsupp Logo

5. Smartsupp
3.7 (3 reviews)

Customer Support

Description

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

Smartsupp compared to HelpCrunch

HelpCrunch is a better solution based on percentage of positive reviews than Smartsupp: 98 vs 95

HelpCrunch is a better solution for customer support than Smartsupp: 5.0 vs 4.5

Smartsupp is easier to set up than HelpCrunch: 4.8 vs 4.5

HelpCrunch is more suitable for small businesses thanks to its good value for money than Smartsupp: 4.8 vs 4.4

HelpCrunch has more functions than Smartsupp: 78 vs 65

Smartsupp: Pros & Cons

Real-time customer support: Smartsupp allows you to chat with your website visitors in real-time, providing instant assistance
Visitor tracking: Smartsupp tracks user activity on your website, giving you insights into what they are looking for
Mobile app availability: Smartsupp has a mobile app, enabling you to stay connected and provide support on the go.
Limited integrations: Smartsupp may not seamlessly integrate with all the other tools and software you use
Limited customization options: There may be limitations in terms of customizing the look and feel of the chat widget.
Basic reporting features: Smartsupp's reporting capabilities may not be as robust or detailed as other live chat software

Best features

  • - Mobile Apps

  • - Live Chat Support

  • - Visitor Recording

  • - Automatic Messages

  • - Automatic Messages

There is no deal for this product
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Tidio Logo

6. Tidio
4.3 (3 reviews)

Customer Support

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to HelpCrunch

HelpCrunch has more positive reviews than Tidio: 98 vs 96

HelpCrunch is better at support than Tidio: 5.0 vs 4.7

Tidio is more user friendly than HelpCrunch: 4.7 vs 4.5

HelpCrunch is better at value for money than Tidio: 4.8 vs 4.6

HelpCrunch is better at number of features than Tidio: 78 vs 64

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

There is no deal for this product
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logo custify

7. Custify
4.7 (3 reviews)

Customer Support

Description

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to HelpCrunch

Custify has better positive reviews compared to HelpCrunch: 99 vs 98

HelpCrunch is better at customer service than Custify: 5.0 vs 4.8

Custify is easier to use than HelpCrunch: 4.8 vs 4.5

Custify is more suitable for small businesses thanks to its good value for money than HelpCrunch: 4.9 vs 4.8

Custify has more options than HelpCrunch: 99 vs 78

Custify: Pros & Cons

Streamline customer success: Custify helps you track, manage, and optimize customer interactions for better retention and growth
Actionable insights: Get real-time data and analytics on customer behavior to make informed decisions and drive business growth
Automate customer tasks: Use automated workflows to save time and effort on repetitive tasks, freeing you up to focus on strategic initiatives
Limited feature set: Custify may not have all the advanced features that other CRM platforms offer
Steep learning curve: It may take time for young entrepreneurs to fully understand and utilize Custify's functionalities
Relatively high cost: The pricing of Custify may be prohibitive for entrepreneurs on a tight budget

Best features

  • - Customer health scores

  • - In-app messaging

  • - Customer segmentation

  • - Customer success playbooks

  • - Actionable insights

  • - Proactive alerting

  • - Automated workflows

  • - Powerful analytics

There is no deal for this product
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crisp logo

8. Crisp
5.0 (3 reviews)

Customer Support

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to HelpCrunch

HelpCrunch has better positive reviews compared to Crisp: 98 vs 92

HelpCrunch is better at customer service than Crisp: 5.0 vs 4.5

HelpCrunch pricing plans are more competitive than Crisp: 4.8 vs 4.5

HelpCrunch has more features than Crisp: 78 vs 64

Crisp: Pros & Cons

Ease of Use: Crisp offers a user-friendly interface that makes it easy for users to navigate and understand its features
Multichannel Support: Crisp allows businesses to manage all their customer communication channels in one place, including email, live chat, and social media
Automation Features: Crisp provides automation tools that can help businesses save time and improve efficiency, such as chatbots and automated responses.
Limited Customization: Crisp offers limited customization options which can be a drawback for businesses looking for a more personalized experience
High Pricing: Compared to other similar software, Crisp's pricing is on the higher side which may not be affordable for small businesses or startups
Lack of Advanced Features: Crisp lacks some advanced features such as predictive analytics and sentiment analysis that are offered by other competitors.

Best features

  • - Live Chat Feature

  • - Email Integration

  • - CRM Feature

  • - Knowledge Base Creation

  • - Automation and Chatbot Features

There is no deal for this product
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customerly logo

9. Customerly
5.0 (3 reviews)

Customer Support

Description

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

Customerly compared to HelpCrunch

HelpCrunch has more positive reviews than Customerly: 98 vs 92

HelpCrunch is better at support than Customerly: 5.0 vs 4.5

HelpCrunch is more suitable for small businesses thanks to its good value for money than Customerly: 4.8 vs 4.4

Customerly has more features than HelpCrunch: 133 vs 78

Customerly: Pros & Cons

Live Chat Support: Customerly provides a real-time chat feature that allows businesses to interact with their customers instantly, improving customer service and satisfaction
Customer Segmentation: The software enables businesses to categorize their customers into different segments based on various factors, allowing for more targeted and personalized marketing strategies
In-App Surveys: Customerly offers in-app survey tools that help businesses gather valuable feedback from their customers, leading to better understanding of customer needs and preferences.
Limited customization options: Customerly does not provide enough customization options for users to fully tailor the software to their specific needs
Lack of advanced features: While Customerly offers basic customer service tools, it lacks more advanced features that other platforms provide
Learning curve: New users may find the software difficult to navigate initially, requiring a significant amount of time to fully understand and utilize all its functionalities.

Best features

  • - Real-time live chat support

  • - Email marketing automation

  • - Customer segmentation

  • - Survey tool

  • - User-friendly interface

There is no deal for this product
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