General information about Customerly
Customerly is a user-friendly customer service software designed to improve customer relationships and enhance business growth. It offers real-time live chat support, email marketing automation, and customer segmentation.
Its live chat feature allows businesses to interact directly with customers, providing immediate responses to queries. The software's email marketing tools enable businesses to create personalized email campaigns, improving customer engagement and retention.
Additionally, Customerly includes a survey tool for gathering customer feedback and insights. The platform's user segmentation feature allows businesses to target specific groups of customers based on their behavior or demographics.
With its intuitive interface and robust features, Customerly helps businesses provide superior customer service, drive customer loyalty, and increase sales.
Take advantage of our special promotions on Customerly and similar software! Improve your customer relationships, enhance business growth, and provide superior customer service with real-time live chat support, email marketing automation, and customer segmentation.
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See alternatives to Customerly like Freshdesk or LiveAgent.What is Customerly used for?
Customerly is a valuable tool for small businesses looking to improve their customer service and boost their growth. It provides a direct and instant way to communicate with customers via live chat, allowing for quick problem resolution, for example. Its email marketing automation can be used to launch loyalty campaigns, such as special offers for regular customers. Finally, customer segmentation helps to target specific promotions, for example, offering discounts to customers of a certain age range.Customerly features
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Real-time live chat support
Customerly offers a live chat feature that allows businesses to interact directly with customers, providing immediate responses to queries -
Email marketing automation
The software includes email marketing tools that enable businesses to create personalized email campaigns, improving customer engagement and retention -
Customer segmentation
Customerly's user segmentation feature allows businesses to target specific groups of customers based on their behavior or demographics -
Survey tool
The platform includes a survey tool for gathering customer feedback and insights -
User-friendly interface
Customerly has an intuitive interface that makes it easy for businesses to provide superior customer service, drive customer loyalty, and increase sales.
3 Customerly reviews
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Natalie Garcia
Customerly: A Game Changer for Automated Responses
I've been using Customerly for a few months now and it's been a game changer. The ability to automate responses has saved me countless hours and has made my team more efficient
April 21, 2024
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Diane
Customerly: An Invaluable Tool for Business Owners
As a business owner, I found Customerly to be an invaluable tool for managing customer interactions. The live chat feature has significantly improved our response time and customer satisfaction
April 16, 2024
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Michael Rodriguez
Outstandingly Perfect Experience!
I find Customerly extremely helpful in improving our support and increasing our client engagement satisfaction rate. Its features are perfect for a SaaS business like ours, especially for client support and notifying them about new updates and product releases. I absolutely love this software! A minor issue is that I would like to integrate it with Zapier on our Slack channel when we receive a client message, but this is a very minor point. They do offer other useful Zapier integrations. I chose Customerly because it had all the features we needed for support and client engagement. I switched from Intercom because it was too expensive and overly complicated for our needs. The vendor responded with gratitude for my kind words, expressing their pleasure in helping other SaaS founders better engage and communicate with their customers.
April 14, 2024
Customerly: Pros & Cons
Pros
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Live Chat Support: Customerly provides a real-time chat feature that allows businesses to interact with their customers instantly, improving customer service and satisfaction
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Customer Segmentation: The software enables businesses to categorize their customers into different segments based on various factors, allowing for more targeted and personalized marketing strategies
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In-App Surveys: Customerly offers in-app survey tools that help businesses gather valuable feedback from their customers, leading to better understanding of customer needs and preferences.
Cons
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Limited customization options: Customerly does not provide enough customization options for users to fully tailor the software to their specific needs
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Lack of advanced features: While Customerly offers basic customer service tools, it lacks more advanced features that other platforms provide
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Learning curve: New users may find the software difficult to navigate initially, requiring a significant amount of time to fully understand and utilize all its functionalities.
Why is Customerly better than other Customer Support software?
Customerly has more features than LiveAgent: 133 vs 62
Customerly pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Customerly is better at number of features than Freshdesk: 133 vs 94
Customerly has more options than Help Scout: 133 vs 71
Customerly has more features than HelpCrunch: 133 vs 78
Customerly is more versatile than Gorgias: 133 vs 54
